Support Service Desk

National retailer is looking for a Service Desk Agent to to provide first-line support service to all their stores, HO, DC, and to administer the day-to-day operations of the Service DeskDuties: Service desk support (hardware and software) - Support ticket management (requests and incidents via email):- Telephonic supportService...

**About our client**: Our client is a leading technology solutions provider to business, government, education and healthcare organisations in the United Kingdom, Canada, and the United States. Their fingerprints can be found on technology in workplaces of more than 250,000 companies: from start-ups to international conglomerates. With the breadth of...

National retailer is looking for a Service Desk Agent to to provide first-line support service to all their stores, HO, DC, and to administer the day-to-day operations of the Service Desk Duties: - Service desk support (hardware and software) - - Support ticket management (requests and incidents via email): - - Telephonic support - Service desk support...

**Responsibilities**: - Field and Prioritize Calls: Receive, log, and prioritize incoming calls from users regarding IT issues, ensuring that urgent problems are addressed promptly. - Escalation Management: Identify and escalate complex issues to second and third-line support teams, providing detailed information to facilitate swift resolution. -...

We are Kocho Kocho recognise that technology on its own does not deliver change and offers technology adoption services alongside excellent technical consulting to enable our clients to achieve their business goals on their journey to Become Greater. Our head office is in the heart of London’s West End and provides a comfortable working environment...

Oversee all requests, incidents, and problems, ensuring comprehensive management. Manage and coordinate urgent and complex support issues. Serve as the escalation point for all requests and incidents. Develop and refine reporting and escalation processes to ensure smooth communication and resolution within the organization. Identify root causes of issues...

Join South Africa’s leading fashion retailer and become part of a winning team. If fashion retail excites you, along with a fast-paced and innovative environment, then this position may well be for you. With over 700 stores, renowned aspirational brands and world-class systems we are regarded as front-runners in this highly competitive environment. We are...

About our client: Our client is a leading technology solutions provider to business, government, education and healthcare organisations in the United Kingdom, Canada, and the United States. Their fingerprints can be found on technology in workplaces of more than 250,000 companies: from start-ups to international conglomerates. With the breadth of products...

About Our Client Our Client provides a white glove service resolving all manner of service requests and technical issues via Phone, Email and Walk-up. Our client are seeking an experienced candidate to join the Global Service Desk. The role will involve administering all aspects of the business environment by providing a 1st/2nd/3rd line support service for...

**Who we are** We're a leading, global security authority that's disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world's largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to the little things like surgically embedded pacemakers. We help companies...

Job title : Service Desk Agent Job Location : Western Cape, Cape Town Deadline : December 14, 2024 Quick Recommended Links Jobs by Location Job by industries Description The Service Desk Agent is the first line of contact for the Service Desk. This role is responsible for conducting initial problem determination/analysis and either...

Job title : Service Desk AgentJob Location : Western Cape, Cape TownDeadline : December 14, 2024Quick Recommended Links Jobs by Location Job by industries Description The Service Desk Agent is the first line of contact for the Service Desk. This role is responsible for conducting initial problem determination/analysis and either resolving or assigning...

**AVI LIMITED** is home to many of South Africa’s leading and best-loved brands! Listed on the Johannesburg Stock Exchange and centred on the FMCG market, AVI’s extensive brand portfolio includes more than 50 brands. Our brands span a range of categories including: hot beverages, sweet and savoury biscuits and snacks, frozen convenience foods,...

First line IT service desk and support agent who is responsible to receive and log all requests and incidents reported by users accurately and efficiently as per the agreed process in a way that provides the user with a positive experience of IT. **Duties and Responsibilities** All incidents to be managed promptly by answering of inbound telephone calls -...

Job title : Service Desk Engineer Job Location : Western Cape, Cape Town Deadline : December 18, 2024 Quick Recommended Links Jobs by Location Job by industries Purpose This is an exciting opportunity to be part of our Managed Services Team. We are looking for an ambitious, energetic Service Desk Engineer to join the rapidly expanding...

Job title : Service Desk EngineerJob Location : Western Cape, Cape TownDeadline : December 18, 2024Quick Recommended Links Jobs by Location Job by industries Purpose This is an exciting opportunity to be part of our Managed Services Team. We are looking for an ambitious, energetic Service Desk Engineer to join the rapidly expanding Cape Town office. The...

We are seeking a detail-oriented and organized Front Desk Support Specialist to join our team. In this role, you will be responsible for providing exceptional customer service and support to our clients and internal teams.As a key member of our front desk team, you will be the first point of contact for visitors and handle various tasks such as answering...

The purpose of this role is to provide first line technical support to all internal staff. **Key Performance Areas**: **1.** **Ticket Management** - Acknowledge calls logged in Ticket Management System - Monitor assigned tickets in queue and process based on priority - Take ownership of user problems - Follow up on tickets on behalf of the user and...

Our Service Desk team is responsible for 1st Line Support to our customers. With a strong focus on customer satisfaction, you will be expected to troubleshoot and resolve issues with services such as but not limited to broadband, Fibre To The Home or business, domains and hosting and ADSL. The position does not always entail remote assistance as we have...

**Job Information**: Industry - Technical Support & Customer Services Work Experience - 5 years Education Level - Grade 12 or equivalent City - Sea Point, Cape Town Province - Western Cape Country - South Africa Postal Code - 8005 - Our Service Desk team is responsible for 1st Line Support to our customers. With a strong focus on customer satisfaction,...