Service Desk Supervisor

**About our client**: Our client is a leading technology solutions provider to business, government, education and healthcare organisations in the United Kingdom, Canada, and the United States. Their fingerprints can be found on technology in workplaces of more than 250,000 companies: from start-ups to international conglomerates. With the breadth of...

About our client:Our client is a leading technology solutions provider to business, government, education and healthcare organisations in the United Kingdom, Canada, and the United States.Their fingerprints can be found on technology in workplaces of more than 250,000 companies: from start-ups to international conglomerates. With the breadth of products and...

Collinson Group is a global leader in driving loyalty and engagement for many of the world’s largest companies. Predominantly through the provision of travel related benefits within a market leading digital travel ecosystem. The group offers a unique blend of industry and sector specialists who together provide market-leading experience in delivering...

Front Office SupervisorWe are currently seeking an experienced and customer-focused Front Office Supervisor to join our clients boutique hotel located in the vibrant city of Cape Town. As a well-established and highly regarded hotel, they pride themselves on delivering exceptional service and creating memorable experiences for their guests.Responsibilities:...

Our client is looking for a Service Desk Manager, To create a leadership position to manage the company’s Service Desk operations. **Responsibilities**: - Implementing and managing change - Developing, implementing, and reviewing core responsibilities and tasks - Improving performance by raising efficiency and improving available tools to enable this. -...

Oversee all requests, incidents, and problems, ensuring comprehensive management. Manage and coordinate urgent and complex support issues. Serve as the escalation point for all requests and incidents. Develop and refine reporting and escalation processes to ensure smooth communication and resolution within the organization. Identify root causes of issues...

Our client is looking for a Service Desk Manager, To create a leadership position to manage the company's Service Desk operations.Responsibilities: Implementing and managing change Developing, implementing, and reviewing core responsibilities and tasks Improving performance by raising efficiency and improving available tools to enable this. Analysing...

We are currently seeking enthusiastic and customer-oriented individuals to join our client's team as a Front Desk Supervisor for a prestigious 4-star botique hotel in Cape Town, South Africa. This is an exciting opportunity to be part of a great team and contribute to providing exceptional service to our clients valued guests.Must have experience in a luxury...

**PRIMARY DUTIES** - Maintain administrative services - Assist with basic HR functions, liaising directly with HR department at Head Office - Help Desk - Control and maintain stock - Invoices **SECONDARY DUTIES** **Maintain Administrative Services** - Maintain services allocated to you according to SOP’s - Typing of letters and documents accurately -...

Join South Africa’s leading fashion retailer with over 700 stores, renowned aspirational brands and world class systems and become part of the winning team. If fashion retail excites you, along with a fast paced and innovative environment, then this position may well be for you. We are looking for an energetic, customer focused and result oriented Stores...

Join South Africa's leading fashion retailer with over 700 stores, renowned aspirational brands and world class systems and become part of the winning team. If fashion retail excites you, along with a fast paced and innovative environment, then this position may well be for you. We are looking for an energetic, customer focused and result oriented Stores...

Front Office Supervisor We are currently seeking an experienced and customer-focused Front Office Supervisor to join our clients boutique hotel located in the vibrant city of Cape Town. As a well-established and highly regarded hotel, they pride themselves on delivering exceptional service and creating memorable experiences for their...

We are currently seeking enthusiastic and customer-oriented individuals to join our client’s team as a Front Desk Supervisor for a prestigious 4-star botique hotel in Cape Town, South Africa. This is an exciting opportunity to be part of a great team and contribute to providing exceptional service to our clients valued guests. As a Front Desk Supervisor,...

**SERVICE DESK ANALYST** **Cape Town** **MINIMUM REQUIREMENT** 3 years minimum experience gained with in a Call Centre environment as a Service Desk Analyst Communication Skills Attention to detail. Interpersonal relationships Initiatives and self-motivation Coaching and mentoring **DUTIES**: Customer Service Call Alignment Ticket Status...

We are currently seeking enthusiastic and customer-oriented individuals to join our client’s team as a Front Desk Supervisor for a prestigious 4-star botique hotel in Cape Town, South Africa. This is an exciting opportunity to be part of a great team and contribute to providing exceptional service to our clients valued guests. **Must have experience in a...

Service Desk Agent required for a client site in Cape Town. Requirements is as follows - Grade 12 Diploma in IT MCSA/MCSE Certified Microsoft Office 0365 2 years IT relevant experience in IT service desk, remote desktop and onsite support. Working on SLAs, logging of calls, password related calls and correct allocation of calls. This needs to be...

**Job Duties/Responsibilities will include**: Management of the Service Desk Teams and deliverables Management of Customer expectations Achievement of Service Desk metrics Reporting and presenting Service Desk metrics Management of capacity requirements Management of training requirements Management of documentation Performance reviews Ad hoc duties...

AVI LIMITED is home to many of South Africa’s leading and best-loved brands! Listed on the Johannesburg Stock Exchange and centred on the FMCG market, AVI’s extensive brand portfolio includes more than 50 brands. Our brands span a range of categories including: hot beverages, sweet and savoury biscuits and snacks, frozen convenience foods, out-of-home...

**Responsibilities**: - Field and Prioritize Calls: Receive, log, and prioritize incoming calls from users regarding IT issues, ensuring that urgent problems are addressed promptly. - Escalation Management: Identify and escalate complex issues to second and third-line support teams, providing detailed information to facilitate swift resolution. -...

Service Desk Agent required for a client site in Cape Town.Requirements is as follows Grade 12Diploma in ITMCSA/MCSE CertifiedMicrosoft Office 03652 years IT relevant experience in IT service desk, remote desktop and onsite support.Working on SLAs, logging of calls, password related calls and correct allocation of calls. This needs to be achieved in...