Service Desk Technician

2 weeks ago

Cape Town, South Africa Cape Union Mart International Full time

**Responsibilities**:

- Field and Prioritize Calls: Receive, log, and prioritize incoming calls from users regarding IT issues, ensuring that urgent problems are addressed promptly.
- Escalation Management: Identify and escalate complex issues to second and third-line support teams, providing detailed information to facilitate swift resolution.
- After-Hours Support: Participate in an on-call rotation to provide after-hours support, ensuring continuity of service for critical business operations.
- Service Improvement: Proactively identify areas for service improvement on the service desk, suggesting and implementing solutions to enhance efficiency and effectiveness.
- Shift Work: Work rotating shifts from Monday to Sunday as per the agreed schedule, ensuring coverage during peak times and business hours.
- Administrative Duties: Perform administrative tasks related to incident management, including logging, and updating tickets, maintaining documentation, and producing regular reports on service desk performance.

**Requirements**:

- Service Desk Experience: Minimum 2-3 years of experience in a service desk or technical support role, with a proven track record of resolving user issues effectively.
- Retail Experience (Advantageous): Prior experience in the retail industry would be advantageous, particularly in understanding the unique IT requirements and challenges of retail environments.
- IT Qualification (Advantageous): Tertiary qualification or relevant certification in IT is advantageous, demonstrating a solid foundation in IT principles and practices.
- Technical Skills: Proficient computer literacy with working knowledge of Microsoft Office suite, Point of Sale (POS) systems, Oracle Retail and SAGE X3 or similar ERP software.
- Understanding of Computer Hardware: Familiarity with computer hardware components and terminology, enabling effective communication with users and troubleshooting hardware-related issues.
- Communication Skills: Excellent written and verbal communication skills, with the ability to communicate technical information clearly and effectively to users of varying technical abilities.
- Interpersonal Skills: Strong interpersonal skills with the ability to liaise with stakeholders at all levels of the organization, fostering positive relationships and delivering exceptional customer service.
- Problem-Solving Ability: Strong problem-solving skills with the ability to analyse issues, prioritize tasks, and implement effective solutions under pressure.
- Team Player: Self-motivated team player with the ability to collaborate effectively with colleagues, contributing to a positive and supportive work environment.
- Ability to Manage Pressure: Ability to manage the demands of a pressurized work environment, remaining calm and focused while addressing user issues and meeting service level targets.

  • Service Desk Technician

    2 weeks ago

    Cape Town, Western Cape, South Africa DigiCert, Inc. Full time

    Service Desk Technician :at DigiCertCape TownABOUT DIGICERTWe're a leading, global security authority that's disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world's largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to little things like surgically...

  • Service Desk Technicians

    4 weeks ago

    Cape Town, South Africa Recruitment Matters Africa Full time

    Our client is looking for a Service Desk Technicians. To provide a focal point for customers, receive and responds to any inquiries or requests for technical assistance from customers. Providing possible solutions, assigning support actions to other departments where needed. **Responsibilities**: - Customer Service - Remain courteous, tactful, honest, and...

  • Service Desk Technicians

    2 weeks ago

    Cape Town, Western Cape, South Africa Recruitment Matters Africa Full time

    Our client is looking for a Service Desk Technicians. To provide a focal point for customers, receive and responds to any inquiries or requests for technical assistance from customers. Providing possible solutions, assigning support actions to other departments where needed.Responsibilities: Customer Service Remain courteous, tactful, honest, and...

  • Help Desk Technician

    2 weeks ago

    Cape Town, Western Cape, South Africa beBee Professionals Full time

    BeBee Professionals is looking for a Help Desk Technician to join our team in Cape Town.The successful candidate will be responsible for providing technical assistance and support related to computer systems, hardware, or software. They will respond to queries, run diagnostic programs, isolate problems, and determine and implement solutions.The ideal...

  • Team Leader: Service Desk it

    3 weeks ago

    Cape Town, South Africa ooba Full time

    We are looking for a skilled technical team leader who is motivated, results-driven and enjoys working in a fast-paced environment. In this role you will assist the Service Delivery Manager lead and manage a department of 8+ service desk agents and technicians that serve much of the South African origination industry. You will be required to manage your...

  • Junior Service Desk Technician

    4 weeks ago

    Cape Town, South Africa Ravenscroft Online (Pty) Ltd Full time

    We are seeking a motivated and technically skilled Junior Service Desk Technician to join our dynamic team. This role is ideal for someone with a foundational understanding of ICT concepts and a passion for technology. You will work alongside experienced professionals, gaining hands-on experience in a wide range of ICT services and support. Key...

  • Service Desk Manager

    1 week ago

    Cape Town, South Africa Truworths Full time

    Join South Africa’s leading fashion retailer with over 700 stores, renowned aspirational brands and world class systems and become part of the winning team. If fashion retail excites you, along with a fast paced and innovative environment, then this position may well be for you. We are looking for an energetic, customer focused and result oriented Stores...

  • Junior Service Desk Technician

    2 weeks ago

    Cape Town, Western Cape, South Africa Ravenscroft Online (Pty) Ltd Full time

    We are seeking a motivated and technically skilled Junior Service Desk Technician to join our dynamic team. This role is ideal for someone with a foundational understanding of ICT concepts and a passion for technology. You will work alongside experienced professionals, gaining hands-on experience in a wide range of ICT services and support.Key...

  • Service Desk Manager

    2 weeks ago

    Cape Town, Western Cape, South Africa Truworths Full time

    Join South Africa's leading fashion retailer with over 700 stores, renowned aspirational brands and world class systems and become part of the winning team. If fashion retail excites you, along with a fast paced and innovative environment, then this position may well be for you. We are looking for an energetic, customer focused and result oriented Stores...

  • Service Desk Analyst

    3 weeks ago

    Cape Town, South Africa CME Recruitment Full time

    **SERVICE DESK ANALYST** **Cape Town** **MINIMUM REQUIREMENT** 3 years minimum experience gained with in a Call Centre environment as a Service Desk Analyst Communication Skills Attention to detail. Interpersonal relationships Initiatives and self-motivation Coaching and mentoring **DUTIES**: Customer Service Call Alignment Ticket Status...

  • Service Desk Manager

    4 weeks ago

    Cape Town, South Africa Recruitment Matters Africa Full time

    Our client is looking for a Service Desk Manager, To create a leadership position to manage the company’s Service Desk operations. **Responsibilities**: - Implementing and managing change - Developing, implementing, and reviewing core responsibilities and tasks - Improving performance by raising efficiency and improving available tools to enable this. -...

  • Service Desk Agent

    2 weeks ago

    Cape Town, South Africa African Arete Full time

    Service Desk Agent required for a client site in Cape Town. Requirements is as follows - Grade 12 Diploma in IT MCSA/MCSE Certified Microsoft Office 0365 2 years IT relevant experience in IT service desk, remote desktop and onsite support. Working on SLAs, logging of calls, password related calls and correct allocation of calls. This needs to be...

  • Service Desk Supervisor

    3 weeks ago

    Cape Town, South Africa Believe Resourcing Full time

    **About our client**: Our client is a leading technology solutions provider to business, government, education and healthcare organisations in the United Kingdom, Canada, and the United States. Their fingerprints can be found on technology in workplaces of more than 250,000 companies: from start-ups to international conglomerates. With the breadth of...

  • Service Desk Supervisor

    4 weeks ago

    Cape Town, South Africa Believe Resourcing Full time

    **About our client**: Our client is a leading technology solutions provider to business, government, education and healthcare organisations in the United Kingdom, Canada, and the United States. Their fingerprints can be found on technology in workplaces of more than 250,000 companies: from start-ups to international conglomerates. With the breadth of...

  • IT Service Desk Team Manager

    3 weeks ago

    Cape Town, South Africa StaffCentral Consulting Full time

    **Job Duties/Responsibilities will include**: Management of the Service Desk Teams and deliverables Management of Customer expectations Achievement of Service Desk metrics Reporting and presenting Service Desk metrics Management of capacity requirements Management of training requirements Management of documentation Performance reviews Ad hoc duties...

  • Service Desk Agent

    3 weeks ago

    Cape Town, South Africa AVI Limited Full time

    AVI LIMITED is home to many of South Africa’s leading and best-loved brands! Listed on the Johannesburg Stock Exchange and centred on the FMCG market, AVI’s extensive brand portfolio includes more than 50 brands. Our brands span a range of categories including: hot beverages, sweet and savoury biscuits and snacks, frozen convenience foods, out-of-home...

  • Service Desk Agent

    2 weeks ago

    Cape Town, Western Cape, South Africa African Arete Full time

    Service Desk Agent required for a client site in Cape Town.Requirements is as follows Grade 12Diploma in ITMCSA/MCSE CertifiedMicrosoft Office 03652 years IT relevant experience in IT service desk, remote desktop and onsite support.Working on SLAs, logging of calls, password related calls and correct allocation of calls. This needs to be achieved in...

  • Service Desk Manager

    2 weeks ago

    Cape Town, Western Cape, South Africa Recruitment Matters Africa Full time

    Our client is looking for a Service Desk Manager, To create a leadership position to manage the company's Service Desk operations.Responsibilities: Implementing and managing change Developing, implementing, and reviewing core responsibilities and tasks Improving performance by raising efficiency and improving available tools to enable this. Analysing...

  • Service Desk Supervisor

    2 weeks ago

    Cape Town, Western Cape, South Africa Believe Resourcing Full time

    About our client:Our client is a leading technology solutions provider to business, government, education and healthcare organisations in the United Kingdom, Canada, and the United States.Their fingerprints can be found on technology in workplaces of more than 250,000 companies: from start-ups to international conglomerates. With the breadth of products and...

  • Service Desk Analyst

    4 weeks ago

    Cape Town, South Africa Recruitment Matters Africa Full time

    Our client is looking for a SERVICE DESK ANALYST. The purpose of this role is fulfilling the administrative & quality-assurance tasks associated with the companies Service Desk operations. **Responsibilities**: - Customer Service - Remain courteous, tactful, honest and professional in all communication with other parties - Ensure that feedback and follow...