Service Desk Shift Leader

**ROLE PURPOSE** A service desk team leader is a person whose role includes ensuring the adherence of professionalism and expansion of all activities done at the service desk. His/her job description entails making sure that the help desk team delivers flawless customer service in managing incident restoration and service level agreements, and monitoring...

**ROLE PURPOSE** The service desk manager is the leader of a critical IT service-management function that processes a large volume of incidents and service requests each day. The service desk manager is responsible for smooth operations, that SLAs are being fulfilled and service-desk clients are happy with the support they are receiving. He/She is actively...

**About our client**: Our client is a leading technology solutions provider to business, government, education and healthcare organisations in the United Kingdom, Canada, and the United States. Their fingerprints can be found on technology in workplaces of more than 250,000 companies: from start-ups to international conglomerates. With the breadth of...

We are looking for a skilled technical team leader who is motivated, results-driven and enjoys working in a fast-paced environment. In this role you will assist the Service Delivery Manager lead and manage a department of 8+ service desk agents and technicians that serve much of the South African origination industry. You will be required to manage your...

Join South Africa’s leading fashion retailer with over 700 stores, renowned aspirational brands and world class systems and become part of the winning team. If fashion retail excites you, along with a fast paced and innovative environment, then this position may well be for you. We are looking for an energetic, customer focused and result oriented Stores...

**Job Information**: Industry - Technical Support & Customer Services Work Experience - 2 years Education Level - Grade 12 or equivalent City - Sea Point, Cape Town Province - Western Cape Country - South Africa Postal Code - 8005 Who are we? Established in 2001, RSAWEB is South Africa’s fastest growing internet service provider (ISP) with a focus...

**Job Information**: Date Opened - 28/05/2024Job Type - Full timeIndustry - Technical Support & Customer ServicesWork Experience - 2 yearsEducation Level - Grade 12 or equivalentCity - Sea Point, Cape TownProvince - Western CapeCountry - South AfricaPostal Code - 8005Who are we? Established in 2001, RSAWEB is South Africa’s fastest growing internet service...

**Responsibilities**: - Field and Prioritize Calls: Receive, log, and prioritize incoming calls from users regarding IT issues, ensuring that urgent problems are addressed promptly. - Escalation Management: Identify and escalate complex issues to second and third-line support teams, providing detailed information to facilitate swift resolution. -...

The Service Desk provides end-users with the ability to log tickets and requests, acting as a single point of contact for all Applications, Infrastructure and specific 3rd Party related problems. - Ticket Logging - Incident Management - Mailbox management **Knowledge/Skills** - A strong service-oriented (‘can-do’) culture, with a strong focus on the...

At Mirus IT, an Advania UK company, we are looking to expand our Out of Hours team with a Service Desk Team Leader to support and manage a team of engineers, as well as providing 2nd line support where required. In this out of hours role, your shift pattern will be Monday - Friday 7pm - 3:30am (South African time) to support our night shift engineers. We...

**SERVICE DESK/CALL CENTRE INDUSTY** **CAPE TOWN** **Purpose**: To create a leadership position to manage the company’s Service Desk operations. **Responsibilities**: - Implementing and managing change - Developing, implementing, and reviewing core responsibilities and tasks - Improving performance by raising efficiency and improving available tools to...

**_This role has been advertised under the parent company website, Advania but the role would be employed via Mirus IT Ltd._** At Mirus IT, an Advania UK company, we are looking to expand our Out of Hours team with a Service Desk Team Leader to support and manage a team of engineers, as well as providing 2nd line support where required. In this out of...

Stewarding Shift Leader A Stewarding Shift Leader is responsible for supervising the Kitchen Stewards to deliver an excellent Guest and Member experience while supporting the overall Back of House operations. **What will I be doing?** As a Stewarding Shift Leader, you are responsible for supervising the Kitchen Stewards and supporting the Back of House...

**Purpose of the Job**: To timeously and effectively respond to electronic IT user queries through the receipt and logging of incidents reported by users and the co-ordination of rapid and appropriate responses to restore the IT services as quickly as possible, with the least impact on the Business Operations. Able to Manage a set group of Service Desk...

Oversee all requests, incidents, and problems, ensuring comprehensive management. Manage and coordinate urgent and complex support issues. Serve as the escalation point for all requests and incidents. Develop and refine reporting and escalation processes to ensure smooth communication and resolution within the organization. Identify root causes of issues...

We are Kocho Kocho recognise that technology on its own does not deliver change and offers technology adoption services alongside excellent technical consulting to enable our clients to achieve their business goals on their journey to Become Greater. Our head office is in the heart of London’s West End and provides a comfortable working environment...

Are you looking for a great opportunity to guide and build a Service desk whilst providing support to one of our many clients? As a well-seasoned Service Desk Team Manager, you will be managing a team of Out of hours/Nightshift Service desk engineers, ensuring support tickets are responded to within agreed SLA's and making sure your team of well-equipped...

We are currently recruiting for a deputy shift leader for a manufacturing concern to be based in Atlantis Cape Town You will be required to work shifts, and preferably have your own suitable transport. **RESPONSIBILITIES** - Ensure production teams understand the production plan and expectations - Ensure minimum quality levels are maintained - Ensure...

**Job Information**: Industry - Technical Support & Customer Services Work Experience - 5 years Education Level - Grade 12 or equivalent City - Sea Point, Cape Town Province - Western Cape Country - South Africa Postal Code - 8005 - Our Service Desk team is responsible for 1st Line Support to our customers. With a strong focus on customer satisfaction,...

My client makes moving anything, anywhere, easier, more affordable and greener. With Over 8 million customers across the UK and Europe since their launch over a decade ago, they are proud to be known as the largest, fastest growing tech company in the logistics industry. They have continuously celebrated exciting growth, a key highlight being a large...