Service Desk Agent

National retailer is looking for a Service Desk Agent to to provide first-line support service to all their stores, HO, DC, and to administer the day-to-day operations of the Service DeskDuties: Service desk support (hardware and software) - Support ticket management (requests and incidents via email):- Telephonic supportService...

**AVI LIMITED** is home to many of South Africa’s leading and best-loved brands! Listed on the Johannesburg Stock Exchange and centred on the FMCG market, AVI’s extensive brand portfolio includes more than 50 brands. Our brands span a range of categories including: hot beverages, sweet and savoury biscuits and snacks, frozen convenience foods,...

Job SummaryThe MS Service Desk Agent is a critical role that requires excellent communication and problem-solving skills. As the first point of contact for clients and vendors, you will be responsible for handling incoming calls, chat requests, and tickets, and providing timely and effective solutions to resolve incidents or service requests.Key...

First line IT service desk and support agent who is responsible to receive and log all requests and incidents reported by users accurately and efficiently as per the agreed process in a way that provides the user with a positive experience of IT. **Duties and Responsibilities** All incidents to be managed promptly by answering of inbound telephone calls -...

Job Title: Junior Service Desk AgentThe DLK Group (PTY) Ltd is seeking a highly skilled and motivated Junior Service Desk Agent to join our team. As the first point of contact for internal and external clients, you will be responsible for providing exceptional customer service, troubleshooting IT issues, and escalating problems as necessary.Key...

Summary: A Service Desk Analyst plays a pivotal role in efficient handling of first responses, assignment of tickets and maintaining a high level of customer satisfaction. This dynamic professional collaborates with the service desk team, technical teams, and customers to address concerns and contribute to continuous improvement...

Job SummaryThe MS Service Desk Agent is the primary point of contact for clients and vendors. The role involves taking calls, chat requests, or tickets and handling resulting incidents or service requests in accordance with standard operating procedures and expectations.Key ResponsibilitiesKey responsibilities include receiving, logging, validating, and...

We are seeking a Call Desk Agent for our client site in Cape Town, Western Cape. Requirements - Call Desk Agent required to ensure that the agreed standards in respect of length of incident, wrap up time, log-on time and updating of database are maintained while ensuring that the incident is directed to the correct channels. Qualifications and experience...

**AVI LIMITED** is proud to be home to many of South Africa’s leading and most beloved brands. As a publicly listed company on the Johannesburg Stock Exchange and a key player in the FMCG market, our diverse portfolio boasts over 50 brands across various categories, including hot beverages, snacks, frozen foods, personal care products, and fashion. We...

FunctieomschrijvingThe MS Service Desk Agent is the first point of contact for clients and vendors, accountable for taking calls, chat requests, or tickets and handling resulting incidents or service requests applying standard operating procedures, in line with expectations of the role.2Key Roles and Responsibilities:Receive, log, validate and diagnose...

**AVI LIMITED** is home to many of South Africa’s leading and best-loved brands! Listed on the Johannesburg Stock Exchange and centred on the FMCG market, AVI’s extensive brand portfolio includes more than 50 brands. Our brands span a range of categories including: hot beverages, sweet and savoury biscuits and snacks, frozen convenience foods,...

Front Desk Agent (8724) At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our guests’...

Front Desk Agent (11512) At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our guests’...

Front Desk Agent (13254) At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our guests’...

Cape Town, South Africa | Posted on 15/10/2024 The Junior Service Desk Agent will be the first point of contact for internal and external clients seeking technical assistance. This role requires providing exceptional customer service, troubleshooting IT issues, and escalating problems as necessary. The ideal candidate will have a solid foundation in IT...

Front Desk Agent (10160) At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our guests’...

Job SummaryWe are seeking a highly skilled and customer-focused Junior Service Desk Agent to join our team at DLK Group (PTY) Ltd. As the first point of contact for internal and external clients, you will be responsible for providing exceptional technical assistance and support.Key ResponsibilitiesRespond promptly to user inquiries via phone, email, and...

At AVI LIMITED, we are proud to be a leading company in South Africa, home to many beloved brands across various categories. We operate in the FMCG market and boast a diverse portfolio of over 50 brands. Our Shared Services structure maximizes operational efficiency, encompassing International, IT, Finance, Logistics, Marketing, Procurement, and Field...

The Junior Service Desk Agent will be the first point of contact for internal and external clients seeking technical assistance. This role requires providing exceptional customer service, troubleshooting IT issues, and escalating problems as necessary. The ideal candidate will have a solid foundation in IT principles, relevant certifications, and experience...

Our Service Desk team is responsible for 1st Line Support to our customers. With a strong focus on customer satisfaction, you will be expected to troubleshoot and resolve issues with services such as but not limited to broadband, Fibre To The Home or business, domains and hosting and ADSL. The position does not always entail remote assistance as we have...