Inbound Service Desk Agent
3 weeks ago
First line IT service desk and support agent who is responsible to receive and log all requests and incidents reported by users accurately and efficiently as per the agreed process in a way that provides the user with a positive experience of IT.
**Duties and Responsibilities**
All incidents to be managed promptly by answering of inbound telephone calls - as well as Web recorded incidents - within target time and within SLA
Recording of Incidents and Queries / Complaints using the Service Desk toolset
Classification of Incidents and Request accordingly by:
- Ensuring that customer incidents are assigned the correct category, priority /
- impact classification
- Ensuring that the classification and categorisation of incidents and problem is done with a high degree of accuracy
- Ensuring that service requests are routed/assigned to the correct target groups for resolution
- Keeping track of incidents and keeping Customers informed on status and progress of the incident and or request
- Monitoring and escalating incidents to relevant 2ndline support groups
- Following up with 2nd line support and the user to ensure that incidents are resolved within agreed SLAs
- Identifying duplicate / similar / matching incidents and identifying potential problems
- Acting as a liaison between the IT department and users
- Escalating incidents where necessary to ensure that appropriate action is taken
**Minimum Requirements**
- Grade 12 certificate
- 2 years IT service desk experience (advantageous)
- 2 years call centre experience
- Clear criminal record
- Willing to work rotational shifts (available for weekends)
Pay: R8 000,00 - R8 500,00 per month
Application Question(s):
- Have you updated your contacted details on your CV and Indeed profile?
**Education**:
- High School (matric) (required)
-
Inbound Service Desk Agent
1 week ago
Cape Town, South Africa Energia Consulting Full timeFirst line IT service desk and support agent who is responsible to receive and log all requests and incidents reported by users accurately and efficiently as per the agreed process in a way that provides the user with a positive experience of IT. **Duties and Responsibilities** All incidents to be managed promptly by answering of inbound telephone calls -...
-
Service Desk Agent
2 weeks ago
Cape Town, South Africa African Arete Full timeService Desk Agent required for a client site in Cape Town. Requirements is as follows - Grade 12 Diploma in IT MCSA/MCSE Certified Microsoft Office 0365 2 years IT relevant experience in IT service desk, remote desktop and onsite support. Working on SLAs, logging of calls, password related calls and correct allocation of calls. This needs to be...
-
Service Desk Agent
2 weeks ago
Cape Town, South Africa AVI Limited Full timeAVI LIMITED is home to many of South Africa’s leading and best-loved brands! Listed on the Johannesburg Stock Exchange and centred on the FMCG market, AVI’s extensive brand portfolio includes more than 50 brands. Our brands span a range of categories including: hot beverages, sweet and savoury biscuits and snacks, frozen convenience foods, out-of-home...
-
Service Desk Agent
2 weeks ago
Cape Town, Western Cape, South Africa African Arete Full timeService Desk Agent required for a client site in Cape Town.Requirements is as follows Grade 12Diploma in ITMCSA/MCSE CertifiedMicrosoft Office 03652 years IT relevant experience in IT service desk, remote desktop and onsite support.Working on SLAs, logging of calls, password related calls and correct allocation of calls. This needs to be achieved in...
-
Service Desk Agent
2 weeks ago
Cape Town, Western Cape, South Africa AVI Limited Full timeAVI LIMITED is home to many of South Africa's leading and best-loved brands Listed on the Johannesburg Stock Exchange and centred on the FMCG market, AVI's extensive brand portfolio includes more than 50 brands.Our brands span a range of categories including: hot beverages, sweet and savoury biscuits and snacks, frozen convenience foods, out-of-home ranges,...
-
Service Desk Agent
2 weeks ago
Cape Town, Western Cape, South Africa AVI Limited Full timeAVI LIMITED is home to many of South Africa's leading and best-loved brands Listed on the Johannesburg Stock Exchange and centred on the FMCG market, AVI's extensive brand portfolio includes more than 50 brands.Our brands span a range of categories including: hot beverages, sweet and savoury biscuits and snacks, frozen convenience foods, out-of-home ranges,...
-
Service Desk Agent 1
4 weeks ago
Cape Town, South Africa AVI Limited Full time**AVI LIMITED** is home to many of South Africa’s leading and best-loved brands! Listed on the Johannesburg Stock Exchange and centred on the FMCG market, AVI’s extensive brand portfolio includes more than 50 brands. Our brands span a range of categories including: hot beverages, sweet and savoury biscuits and snacks, frozen convenience foods,...
-
Service Desk Agent Iii
2 weeks ago
Cape Town, Western Cape, South Africa Shoprite Group Full timeClosing Date2023/03/1- Reference NumberSHO Job TitleService Desk Agent III Job TypePermanent Location CountrySouth Africa Location ProvinceWestern Cape Location Town or CityCape Town Purpose of the JobTo timeously and effectively respond to electronic IT user queries through the receipt and logging of incidents reported by users and the co-ordination of...
-
Inbound Customer Service Agent
4 weeks ago
Cape Town, South Africa mPower People Solutions Full timePrimary RoleThe key objective of the role is to identify and understand customer needs, delivering a first class customer service to increase the profitability of the business while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general contract & transactional inquiries.MUST...
-
Inbound Customer Service Agent
4 weeks ago
Cape Town, South Africa mPower People Solutions Full timePrimary Role - BASED IN CENTURY CITY The key objective of the role is to identify and understand customer needs, delivering a first class customer service to increase the profitability of the business while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general contract &...
-
Inbound Customer Service Agent
2 weeks ago
Cape Town, Western Cape, South Africa mPower People Solutions Full timePrimary Role - BASED IN CENTURY CITY The key objective of the role is to identify and understand customer needs, delivering a first class customer service to increase the profitability of the business while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general contract &...
-
Inbound Customer Service Agent
2 weeks ago
Cape Town, Western Cape, South Africa mPower People Solutions Full timePrimary RoleThe key objective of the role is to identify and understand customer needs, delivering a first class customer service to increase the profitability of the business while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general contract & transactional inquiries.MUST...
-
Inbound Customer Service Agent
3 weeks ago
Cape Town, South Africa mPower People Solutions Full timePrimary RoleThe key objective of the role is to identify and understand customer needs, delivering a first class customer service to increase the profitability of the business while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general contract & transactional inquiries.Role...
-
Inbound Customer Service Agents Woodstock or
3 weeks ago
Cape Town, South Africa Job Crystal Full timeUK Inbound Customer Services Consultants (STB or CPT based) **Reports to**: UK Customer Service Team Lead **Working hours**: UK Summer Period (alternating shifts during No-Daylight-Savings from April - September) - Shift 1 - 09h00 to 18h00 - Shift 2 - 10h00 to 19h00 - Monday to Friday UK Winter Period (alternating shifts during Daylight-Savings from...
-
MS Service Desk Agent
2 weeks ago
Cape Town, Western Cape, South Africa Dimension Data Full timeFunctieomschrijvingThe MS Service Desk Agent is the first point of contact for clients and vendors, accountable for taking calls, chat requests, or tickets and handling resulting incidents or service requests applying standard operating procedures, in line with expectations of the role.2Key Roles and Responsibilities:Receive, log, validate and diagnose...
-
MS Service Desk Agent
4 weeks ago
Cape Town, South Africa Dimension Data Full timeFunctieomschrijvingThe MS Service Desk Agent is the first point of contact for clients and vendors, accountable for taking calls, chat requests, or tickets and handling resulting incidents or service requests applying standard operating procedures, in line with expectations of the role.2Key Roles and Responsibilities:Receive, log, validate and diagnose...
-
Service Desk Agent
3 weeks ago
Cape Town, South Africa AVI Limited Full time**AVI LIMITED** is home to many of South Africa’s leading and best-loved brands! Listed on the Johannesburg Stock Exchange and centred on the FMCG market, AVI’s extensive brand portfolio includes more than 50 brands. Our brands span a range of categories including: hot beverages, sweet and savoury biscuits and snacks, frozen convenience foods,...
-
Service Desk Manager
4 weeks ago
Cape Town, South Africa Recruitment Matters Africa Full timeOur client is looking for a Service Desk Manager, To create a leadership position to manage the company’s Service Desk operations. **Responsibilities**: - Implementing and managing change - Developing, implementing, and reviewing core responsibilities and tasks - Improving performance by raising efficiency and improving available tools to enable this. -...
-
Front Desk Agent
2 weeks ago
Cape Town, Western Cape, South Africa Accor Hotels Full timeCompany DescriptionLocated in the heart of Seattle's downtown, the Fairmont Olympic Hotel is a historic landmark in the city. Be a part of history, providing service to our guests in an iconic and luxurious setting. We look forward to welcoming you to the historic Fairmont Olympic Hotel located in the heart of Seattle.Job DescriptionBe part of a legacy of...
-
Xitsonga Inbound Customer Service Agent
4 weeks ago
Cape Town, South Africa mPower People Solutions Full timePrimary Role - BASED IN CENTURY CITY The key objective of the role is to identify and understand customer needs, delivering a first class customer service to increase the profitability of the business while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general contract &...