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Export Part Sales Administrator
4 weeks ago
**Job Description**:
**Reference Number**: 1005 011 SS
Our client, a mining service provider, is seeking an Export Part Sales Administrator who will play a vital role in the receiving and placing / expediting of Client / Dealer orders for the full range of company products.
**Responsibilities**:
- Promote total customer / Dealer satisfaction internally and externally through providing professional services and prompt query resolution.
- Develop positive relationships with Customers / Dealers and provide professional service and support to these customers / Dealers.
- Ensure all enquiries and sales orders from customers / Dealers are received and processed within agreed timescales and logging these correctly onto the relevant electronic systems.
- Responsible for maintaining Region customer / Dealer data and matters dealing with the relationship on CRM for current and new clients.
- Undertakes competitor analysis, monitor market trends and recommend actions to be taken.
- Analyse customer / Dealer spend versus number of machines in operation for each Region.
- Establish reasons for lost quotations.
- Arranging for dispatch of orders along with correct documentation in liaison with Stores & Logistics.
- Preparing Sales and Backorder reports.
- Analysing GPs in order to obtain an understanding of OFI initiatives that can be implemented to achieve the required Price Group margin targets.
- Raising OFIs in response to customer concerns and ensuring that the matter is followed through.
- Providing input in exports contracts in terms of incoterms, payment approach and other relevant clauses.
- Understanding customer needs and identifying sales opportunities.
- Upselling and qualifying new leads.
- Closing sales and achieving sales targets.
**Requirements**:Qualification and Skill**
- Export Parts Administrator with at least 3 years' experience in an Export environment.
- Grade 12 certification.
- Knowledge of INCOTERMS / Exports sales environment & relevant documentation.
- Intermediate Microsoft Office & CRM.
- Microsoft Dynamics AX.
- Fluency in both English and Afrikaans.
- A sound working knowledge of mechanical drawings pertaining to part numbers and bills of material.
**Benefits and Contractual information**:
- Permanent opportunity
- Competitive salary
- Commission
**Sheree Scheepers**
Recruitment Consultant
**CA Mining**
About Company
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