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Export Part Sales Administrator

4 months ago

Johannesburg, South Africa CA Global Headhunters Full time

**Reference Number**: 1005 011 SS

**JobDescription**:
Our client, a mining service provider, is seeking an Export Part Sales Administrator who will play a vital role in the receiving and placing / expediting of Client / Dealer orders for the full range of company products.

**Responsibilities**:
Promote total customer / Dealer satisfaction internally and externally through providing professional services and prompt query resolution.
Develop positive relationships with Customers / Dealers and provide professional service and support to these customers / Dealers.
Ensure all enquiries and sales orders from customers / Dealers are received and processed within agreed timescales and logging these correctly onto the relevant electronic systems.
Responsible for maintaining Region customer / Dealer data and matters dealing with the relationship on CRM for current and new clients.
Undertakes competitor analysis, monitor market trends and recommend actions to be taken.
Analyse customer / Dealer spend versus number of machines in operation for each Region.
Establish reasons for lost quotations.
Arranging for dispatch of orders along with correct documentation in liaison with Stores & Logistics.
Preparing Sales and Backorder reports.
Analysing GPs in order to obtain an understanding of OFI initiatives that can be implemented to achieve the required Price Group margin targets.
Raising OFIs in response to customer concerns and ensuring that the matter is followed through.
Providing input in exports contracts in terms of incoterms, payment approach and other relevant clauses.
Understanding customer needs and identifying sales opportunities.
Upselling and qualifying new leads.
Closing sales and achieving sales targets.

**Requirements**: Qualification and Skill

Export Parts Administrator with at least 3 years' experience in an Export environment.
Grade 12 certification.
Knowledge of INCOTERMS / Exports sales environment & relevant documentation.
Intermediate Microsoft Office & CRM.
Microsoft Dynamics AX.
Fluency in both English and Afrikaans.
A sound working knowledge of mechanical drawings pertaining to part numbers and bills of material.

**Benefits and Contractual information**:
Permanent opportunity
Competitive salary
Commission

Sheree Scheepers

Recruitment Consultant

CA Mining