Customer Relations Agent

2 weeks ago


Centurion, Gauteng, South Africa Talent Evolution Full time

Duties:

Service Excellence - Provide the required service to clients as per the SOP

Deal with external and internal enquiries, provide feedback and find permanent solutions

These include:

  • Registration related enquiries
  • CRM Logging System and Telephonic enquiries
  • Product and general information / enquiries
  • Assist with enquiries online i.e. Products, Specials, Availability, Price etc.
Obtain Information from relevant departments to resolve/ provide feedback on enquiries

Responsible for the CRM Cell phone and posting communications to the leaders' groups

Log all enquiries received internally and externally

Required to work after hours / weekends when necessary

Type draft correspondence and general typing

Keep necessary records and do filing

Assist with reception when assistance is needed

Assist Sales & CRM whenever the contribution is needed to achieve the common objective

Requirements:

  • A Grade 12 qualification is a prerequisite, and any relevant Customer Service Experience will be an advantage
  • Excellent interpersonal skills as well as excellent Written and Oral Communications Skills (
    both English and Afrikaans due to client base)
  • Ability to work with and manage different types of personalities to get the right results
  • A professional phone presence
  • Ability to work both independently as well as in a team
  • Excellent organisational skills and professional work approach
  • Ability to communicate and screen effectively over the phone and to speak clearly
  • Ability to deal with people tactfully and to listen effectively
  • Excellent computer skills on office administrative packages (MS Office)
  • Ability to work under pressure and to multitask
  • Valid driver's license
  • For more information please contact:
**Elsabe Olckers

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