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Switchboard Operator

4 months ago

Stellenbosch, Western Cape, South Africa Newmark Hotels Full time

Duties and Responsibilities

  • Answering incoming calls
  • Directs calls to guestrooms, staff or departments through switchboard system
  • Places outgoing calls
  • Takes and distributes messages for guests, staff and departments
  • Know what action to take if an emergency call is requested or received
  • Ensure that all company policies, procedures & standard operating processes are adhered to
  • Accurate knowledge of hotel facilities & services offered to promote hotel
  • Answer guest queries & resolve problems if able to otherwise seek assistance from Duty Manager
  • Any other duties that may be required

Core Competencies

  • Excellent communicator
  • Excellent command of English both written & verbal
  • Customer service
  • Attention to Detail
  • Good team player
  • Knowledge of Opera would be an advantage
  • Ability to work shifts, weekends & public holidays

Job Types:
Full-time, Permanent