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Estate Receptionist

3 months ago

Stellenbosch, South Africa Delaire (Pty) Ltd Full time

Delaire Graff Estate is looking for a fixed term Receptionist to join their team. Welcoming guests to the estate, guiding guests to the various outlets & respond to general enquiries.

Main Responsibilities:

  • Ensure guests are acknowledged, with kindness, warmth and sincerity, when entering and departing the reception area;
  • Engage with guests providing information related to the estate, the facilities, art & experiences;
  • Conduct estate tours with guests;
  • Operate telephone and switchboard service for all calls when required;
  • Refer calls & provide assistance to the appropriate person depending on the nature of the call;
  • Compile and update data related to the area of activity;
  • Complete and distribute information that needs to be communicated around the estate;
  • Ensure that lunch and dinner booking sheets from the restaurant gets communicated to the appropriate departments;
  • Keep management informed of all concerns that guests raise.

Main requirements:

  • Grade 12, hospitality certificate will be a plus;
  • Preferably 1- 2 years previous reception experience;
  • Excellent telephone etiquette and customer-service skills;
  • Fluent in English with excellent written & oral communication skills;
  • Able to work in a team;
  • Good computer skills (word, excel, outlook);
  • Strong organizational skills and attention to detail;
  • Availability to work within Hospitality operating hours (e.g., evenings, public holidays, weekends);
  • Comfortable in dealing with very distinguished clientele;
  • Ability to work long hours without fatigue
  • Must be well-presented and have an enthusiastic personality.