Receptionist / Switchboard Operator

7 months ago


Stellenbosch Western Cape, South Africa HotelJobs.co.za Full time

A prestigious estate in Stellenbosch is seeking to appoint a Receptionist / Switchboard Operator to fulfill the following duties:

- Answer incoming external and internal calls on the switchboard
- Providing relevant information pertaining to inquiries, bookings, and services related to the estate
- Accurate taking of messages and ensuring these are forwarded to the necessary individuals
- Welcoming guests arriving at the reception area
- Attend to any inquiries, requests or complaints
- Directing guests to areas as required
- Represent the estate as an ambassador when on duty
- Continuous promotion and upselling of the Estate and Hotel facilities and rooms
- Booking and recommending of tours, restaurants and other services e.g. Spa bookings, theatre tickets, car hire, babysitting etc.
- Ensuring thorough knowledge of what there is to see and do in and around Cape Town, in order to recommend to guests.

**SKILLS, EDUCATION, and QUALIFICATION REQUIREMENTS**
- Excellent written and verbal communication with people on all levels
- Outstanding communication and interpersonal skills
- Experienced in Property Management Systems
- Developing and nurturing interpersonal relationships (with guests, suppliers and colleagues alike)
- Willingness to serve
- A Hospitality Management diploma/degree will be advantageous
- Experience in the hospitality and tourism industry required
- Proficiency in the English command
- Excellent organizational and planning skills
- Strong administration skills
- Have the ability to work under pressure and multi-task
- Previous hotel reception experience required and able to work shifts
- Own, reliable transport



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