Switchboard Operator

2 weeks ago

Stellenbosch, South Africa Newmark Hotels Full time

**Duties and Responsibilities**
- Answering incoming calls
- Directs calls to guestrooms, staff or departments through switchboard system
- Places outgoing calls
- Takes and distributes messages for guests, staff and departments
- Know what action to take if an emergency call is requested or received
- Ensure that all company policies, procedures & standard operating processes are adhered to
- Accurate knowledge of hotel facilities & services offered to promote hotel
- Answer guest queries & resolve problems if able to otherwise seek assistance from Duty Manager
- Any other duties that may be required

**Core Competencies**
- Excellent communicator
- Excellent command of English - both written & verbal
- Customer service
- Attention to Detail
- Good team player
- Knowledge of Opera would be an advantage
- Ability to work shifts, week-ends & public holidays

**Job Types**: Full-time, Permanent

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