Receptionist (Fixed Term Contract) - Luxury Estate
4 months ago
Receptionist (Fixed Term Contract) - Luxury Estate - Stellenbosch
As a Receptionist, you will be the first point of contact for guests, providing a welcoming and informative experience. You will assist guests with inquiries, guide them to various facilities, and conduct estate tours. This role requires excellent communication skills, a professional demeanor, and the ability to handle multiple tasks efficiently. You will also be responsible for managing the telephone switchboard, coordinating guest bookings, and ensuring effective communication across departments.
**Key Responsibilities**:
- Greet and acknowledge guests with warmth, kindness, and sincerity upon entering and departing the reception area.
- Engage with guests, providing comprehensive information about the estate, its facilities, art collections, and various experiences.
- Conduct informative and engaging estate tours for guests.
- Operate the telephone and switchboard services for all incoming and outgoing calls as needed.
- Direct calls and provide assistance to the appropriate department or individual based on the nature of the inquiry.
- Compile, update, and maintain data related to reception activities.
- Complete and distribute any information that needs to be communicated across the estate.
- Ensure that lunch and dinner booking sheets from the restaurant are communicated to the relevant departments.
- Keep management informed of any guest concerns or feedback.
**Requirements**:
- Grade 12 (Matric); a hospitality certificate will be an advantage.
- Preferably 1-2 years of previous experience in a reception or front-of-house role.
- Excellent telephone etiquette and customer service skills.
- Fluency in English with strong written and oral communication abilities.
- Ability to work collaboratively within a team environment.
- Strong organizational skills with a keen attention to detail.
- Availability to work within hospitality operating hours, including evenings, public holidays, and weekends.
- Comfortable interacting with distinguished clientele and handling high-pressure situations.
- Ability to work long hours without fatigue.
- Must be well-presented and possess an enthusiastic and welcoming personality.
**Salary**: Competitive, based on experience and qualifications.
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