Client Services Consultant

2 weeks ago


Centurion, Gauteng, South Africa PPS Recruitment Full time

Job Advert Summary:

An exciting opportunity for a consultant exists in our Client Services Department.

Applications are invited for the above-mentioned position, to be filled as soon as possible.

Minimum Requirements:

Qualifications & Experience

  • Grade 1 3year Tertiary Qualification in any related field.
-
2 years or more experience in a Medical Call Centre environment
:

  • Sound knowledge of the Medical Aid Industry, Scheme Rules & Regulations, ISO and other related legislation.
  • Effective business communication & writing skills with exceptional telephone etiquette (Fluency in Afrikaans is advantageous).
  • Must be a strong team player and be able to work under pressure.
  • Computer literacy and exposure to Medical Administration system will be an added advantage.
  • All company, departmental and operational policies, and procedures.
  • Computer literate (MS Office)
  • Medical Scheme Act, POPI act and PAIA act
  • Knowledge of underwriting rules.
  • Good knowledge of ICD10 codes, medical conditions, and terminology.

Duties and Responsibilities:

  • Maintain a sound knowledge of Scheme Rules, processes, and systems.
  • Prepare submission of priority and stale claim requests on behalf of clients.
  • Assist with special projects where required.
  • Act as a primary liaison between the client services team, scheme members, and company executives, ensuring seamless communication and timely feedback.
  • Provide mentorship and support to junior team members, enhancing their skills in customer service and problem resolution.
  • Build and maintain rapport with key stakeholders, including scheme members, company executives, and external partners.
  • Monitor customer feedback across platforms, proactively identifying and addressing potential issues before escalation.
  • Collaborate crossfunctionally with other departments to facilitate effective problemsolving and service improvement initiatives.
  • Effective and accurate recording and resolution of all enquiries on first contact.
  • Live the PPSHA values daily.
  • Maintain Service Levels as per agreement with the scheme.
  • Other duties as assigned.

  • Service Consultant

    2 weeks ago


    Centurion, Gauteng, South Africa PSG Financial Services Full time

    Job Title: Service Consultant - Underwriting Client Care (Short-Term Insurance) - PSG Insure STAKey Responsibilities:Client Interaction:Act as the primary point of contact for clients during the underwriting process.Respond promptly and professionally to client inquiries, concerns, and requests for information.Provide clear and accurate explanations of...


  • Centurion, Gauteng, South Africa PPS Recruitment Full time

    Job Advert Summary:An exciting opportunity for a consultant exists in our Client Services Department.Applications are invited for the above-mentioned position, to be filled as soon as possible.Minimum Requirements:Qualifications & Experience Grade 1 3year Tertiary Qualification in any related field. 2 years or more experience in a Medical Call Centre...


  • Centurion, Gauteng, South Africa H2R Full time

    Gauteng, Centurion Market related Market relatedMonthly Cost To Company (Market related)Our client, a technology solutions company that delivers products designed to optimise workforce efficiencies and processes has a Permanent position for a Junior Client Service Consultant.Requires regular travel to client sites.When not travelling, then Hybrid (working...

  • Client Consultant

    2 weeks ago


    Centurion, Gauteng, South Africa Discovery Ltd. Full time

    Business Unit:MarketingFunction:Marketing ManagementDate:05-Jan-2023Discovery - MarketingClient Consultant - Discovery Menlyn StoreAbout DiscoveryDiscovery's core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align...


  • Centurion, Gauteng, South Africa Momentum Corporate Full time

    IntroductionThrough our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations. We help people grow their savings, protect...


  • Centurion, Gauteng, South Africa Customer Loyalty Consultant Full time

    CLC is based in Centurion, Gauteng, and operates mostly within the Short-Term Insurance Industry. CLC is a dynamic and forward-thinking company committed to delivering excellence. As a leader in our field, we pride ourselves on innovation, professionalism, and a commitment to our clients' success.We are seeking Afrikaans speaking Incident Management...


  • Centurion, Gauteng, South Africa Momentum Life Full time

    IntroductionThrough our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards program), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations.Role PurposeRequirements:Experience and...


  • Centurion, Gauteng, South Africa Momentum Corporate Full time

    IntroductionRole PurposeAccurately and effectively analyse and review incoming correspondence and documents and create allocate appropriate workflow task on the workflow system within the service level agreement.Requirements: Grade 12 or equivalent (NQF level 4) 2 Years' relevant experience within a financial services environment Employee benefits...


  • Centurion, Gauteng, South Africa Momentum Corporate Full time

    IntroductionRole PurposeProvide quick and accurate administrative support, to enable the client service area to deliver a professional service to clients within Service Level Agreements (SLA)and legislative / compliance requirements.Requirements: Matric- - 5years' relevant experience Exposure to the insurance or financial services industry Employee Benefits...


  • Centurion, Gauteng, South Africa Dotcom Full time

    Dotcom has been operating since 2012. Our cutting-edge software and innovative solutions has offered revolutionised results to various sectors. Our experienced footprint has grown globally and is consistently expanding.We are growing our family and looking for experienced Client Delivery Managers to join our team. Hybrid working model - head office based in...


  • Centurion, Gauteng, South Africa Ampath Trust Full time

    Advert Reference:P5129 Client Services Officer - CenturionJob Title:Client Services Officer - CenturionJob Grade:Grade 12Closing Date:2023/01/17Position Available From::00Area:CenturionActual Place Of Work:CenturionPosition Type:Full-TimeWeekly Hours:40Time Conditions:5 day Work Week (South Africa)Purpose of Position:To provide fast and professional client...


  • Centurion, Gauteng, South Africa Momentum Corporate Full time

    IntroductionRole Purpose**- Professionally communicate with members and/or family members of deceased members to advise them of unclaimed benefits within the fund.Purpose is tor recieve all required documentation in order for Momentum to process the claims and pay the remaining funds.Requirements: Matric 5 years' experience in Employee Benefits...


  • Centurion, Gauteng, South Africa Momentum Corporate Full time

    IntroductionThrough our client-facing brandsMetropolitan and Momentum, withMultiply (wellness and rewardsprogramme), and our otherspecialist brands, includingGuardrisk and Eris Property Group,the group enables business andpeople from all walks of life toachieve their financial goals andlife aspirations.Role PurposeAccurately process retirement fundmember's...


  • Centurion, Gauteng, South Africa Sentinel Staffing Services Full time

    A well-established and reputable company in the wholesale / retail packaging industry is seeking to appoint an In-House Sales Consultant at our Branch located in Hennopspark, Centurion.Job Description:Sell products to clients, retail-, over the counter, and by telephone.Provide a professional service to clients.Establish and maintain sound relationships with...

  • Service Consultant

    2 weeks ago


    Centurion, Gauteng, South Africa Health Solutions Full time

    IntroductionMomentum Health Solutions, an entity of Momentum Metropolitan Holdings delivers sustainable, integrated health solutions that meet the needs of clients in the different segments and maximise lifetime client value. We build and maintain a culture of innovation, and create value through unique insights of how to achieve specific outcomes by using a...


  • Centurion, Gauteng, South Africa Independent HR Consultant Full time

    Our client is a group of companies focused on providing administration, health and financial services and IT solutions to the health and insurance industry. Human Resources is part of shared services that provide people practices, strategic and HR administration support to the entire group of companies._ Purpose of the Role_The HR Business Partner oversees...


  • Centurion, Gauteng, South Africa Health Solutions Full time

    IntroductionMomentum Health Solutions, an entity of Momentum Metropolitan Holdings delivers sustainable, integrated health solutions that meet the needs of clients in the different segments and maximise lifetime client value. We build and maintain a culture of innovation, and create value through unique insights of how to achieve specific outcomes by using a...


  • Centurion, Gauteng, South Africa Momentum Corporate Full time

    IntroductionRole PurposeProvide quick and accurate administrative support, to enable the client service area to deliver a professional service to clients within Service Level Agreements and legislative / compliance requirements.Requirements: Matric or equivalent 23 years experience in Employee Benefits Businessrelated qualifications advantageous MS Office...


  • Centurion, Gauteng, South Africa Fempower Personnel Full time

    Job Opportunity: Senior Manager Clinical Consulting ServicesLocation: Centurion, GautengType: PermanentClosing Date: Friday, 23 February 2024Our client, a statutory body established by the Medical Schemes Act, is seeking a dynamic and experienced Medical Doctor to join their team as a Senior Manager Clinical Consulting Services. This pivotal role is focused...

  • Actuarial Analyst

    2 weeks ago


    Centurion, Gauteng, South Africa Client Engagement Solutions Full time

    IntroductionMomentum Health Solutions, an entity of Momentum Metropolitan Holdings delivers sustainable, integrated health solutions that meet the needs of clients in the different segments and maximise lifetime client value. We build and maintain a culture of innovation, and create value through unique insights of how to achieve specific outcomes by using a...