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Client Services Consultant
2 weeks ago
Job Advert Summary:
An exciting opportunity for a consultant exists in our Client Services Department.
Applications are invited for the above-mentioned position, to be filled as soon as possible.
Minimum Requirements:
Qualifications & Experience
- Grade 1 3year Tertiary Qualification in any related field.
- 2 years or more experience in a Medical Call Centre environment.
- Sound knowledge of the Medical Aid Industry, Scheme Rules & Regulations, ISO and other related legislation.
- Effective business communication & writing skills with exceptional telephone etiquette (Fluency in Afrikaans is advantageous).
- Must be a strong team player and be able to work under pressure.
- Computer literacy and exposure to Medical Administration system will be an added advantage.
Duties and Responsibilities:
- Effective and accurate recording and resolution of all enquiries.
- Maintain and ensure adherence to Service Levels Agreements.
- Facilitating corrections and providing feedback on resolution.
- Management of all priority and stale claim requests on behalf of members.
- Effective monitoring of Member's accounts to ensure correct payments in accordance with Nappi, Reason and Agreed Tariff Codes.
- As a responsible employer, PPS encourages you to vaccinate and take the recommended vaccine boosters. The Company reserves the right to amend this stance, as and when required_.
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