Client & Tutor Care Administrator

2 weeks ago


Centurion, Gauteng, South Africa RecruitAGraduate Full time

Job Information:

Job Opening ID
ZR_1501_JOB

Hours of work
Full-time

Location Type
In Office

Industry
Education

Salary
R R15 000

Remuneration Term
Per Month

Province
Gauteng

City
Centurion

Country
South Africa

  • An individual is sought for a personalised tutoring service catering to diverse learners with unique goals. The role involves cultivating positive relationships with clients and tutors, overseeing administrative tasks and ensuring client satisfaction through regular checkins and feedback. This team member will play a crucial role in engaging with tutors for training updates and effective management. Requirements include a relevant diploma or degree and a minimum of 2 years of experience in a customer service environment.

Responsibilities:

  • Engage with clients and tutors to assess satisfaction levels and address any concerns or feedback.
  • Provide feedback to the matching team regarding the compatibility of tutorclient matches.
  • Check in with tutors regularly to provide support, gather feedback and address any issues or concerns.
  • Ensuring that tutors are updated with the latest home office developments and new procedures to ensure service delivery is up to standard and ensure client satisfaction in return.
  • Assist with tutor & client enquiries and refer them to the relevant departments if further action is required.
  • Utilise computer skills to effectively use Google Sheets, Excel and the home office CRM system.
  • Maintain accurate records of client and tutor interactions and update relevant databases accordingly.
  • Collaborate with other team members to ensure seamless communication and efficient operations.

Requirements:

  • Minimum 2 years' work experience in customer orientated position
  • Excellent communication skills in both Afrikaans and English, both written and verbal is preferred
  • Strong interpersonal skills with the ability to engage and build rapport with clients and tutors
  • Techsavvy with proficiency in Google Sheets, Excel, and CRM systems, setting up virtual meetings and recording data
  • Knowledge and experience with Canva advantageous
  • Highly organised with excellent attention to detail and the ability to multitask effectively
  • Proactive and solutionoriented approach to problemsolving
  • Previous experience in a clientfacing or administrative role is preferred
  • Be able to work under pressure and deal with difficult clients with the help of management


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