Senior Client Service Adminis

1 week ago


Centurion, Gauteng, South Africa Momentum Corporate Full time

Introduction

Role Purpose


Provide quick and accurate administrative support, to enable the client service area to deliver a professional service to clients within Service Level Agreements and legislative / compliance requirements.


Requirements:

  • Matric or equivalent
  • 23 years experience in Employee Benefits
  • Businessrelated qualifications advantageous
  • MS Office Suite (Word, Excel)

Duties & Responsibilities

INTERNAL PROCESS

  • Engage with clients and/or intermediaries in a professional manner to resolve all client queries within the Service Level Agreement (48Hrs) and quality standards.
  • Take ownership of complaints and ensure they are resolved timeously and effectively.
Provide clients with the relevant information and documentation as required in line with policy guidelines. Eg. Documentation for employee access

  • Capture and update client information on relevant system/s, based on data received from the client.
  • Accurately complete all administrative and reporting requirements within agreed timeframes.
  • Adhere to legislative / compliance requirements in the service process./ training on updates provided by L&D
  • Identify and report process and system failures and enhancements to improve client experience.

CLIENT

  • Investigate client queries within the agreed service level and ensure that client receives timeous
feedback.

  • Escalate client queries to the relevant department or stakeholder.
  • Provide accurate information and advice to clients and stakeholders in order to ensure that the client receives the appropriate aftersales services.
  • Provide regular reports on the delivery of services against agreed service level agreements and in terms of overall customer targets.
  • Provide authoritative, expertise and advice to clients and stakeholders where relevant.
  • Build and maintain relationships with clients and internal and external stakeholders.
  • Deliver on service level agreements made with clients and internal and external stakeholders in order to ensure that client expectations are managed.
  • Make recommendations to improve client service and fair treatment of clients within the area of responsibility.
  • Participate and contribute to a culture that builds rewarding relationships, facilitates feedback, and provides exceptional client service.

PEOPLE

  • Develop and maintain productive and collaborative work relationships with peers and stakeholders.
  • Positively influence and participate in change initiatives.
  • Continuously develop own expertise in terms of professional industry and legislation knowledge.
  • Contribute to continuous innovation through the development, sharing and implementation of new ideas.
  • Take ownership of driving career development.

FINANCE

  • Contribute to the financial planning process within area.
  • Identify opportunities to enhance costeffectiveness and increase operational efficiency.
  • Manage financial and other company resources under your control with due respect.
  • Provide input into the risk identification processes and communicate recommendations in the appropriate
forum.

Competencies

  • Time management
  • Attention to detail
  • Accountability
  • Teamwork


  • Centurion, Gauteng, South Africa Client Engagement Solutions Full time

    IntroductionMomentum Health Solutions, an entity of Momentum Metropolitan Holdings delivers sustainable, integrated health solutions that meet the needs of clients in the different segments and maximise lifetime client value. We build and maintain a culture of innovation, and create value through unique insights of how to achieve specific outcomes by using a...


  • Centurion, Gauteng, South Africa Momentum Corporate Full time

    IntroductionRole PurposeAccurately and effectively analyse and review incoming correspondence and documents and create allocate appropriate workflow task on the workflow system within the service level agreement.Requirements: Grade 12 or equivalent (NQF level 4) 2 Years' relevant experience within a financial services environment Employee benefits...


  • Centurion, Gauteng, South Africa Momentum Corporate Full time

    IntroductionRole PurposeProvide quick and accurate administrative support, to enable the client service area to deliver a professional service to clients within Service Level Agreements (SLA)and legislative / compliance requirements.Requirements: Matric- - 5years' relevant experience Exposure to the insurance or financial services industry Employee Benefits...


  • Centurion, Gauteng, South Africa Ampath Trust Full time

    Advert Reference:P5129 Client Services Officer - CenturionJob Title:Client Services Officer - CenturionJob Grade:Grade 12Closing Date:2023/01/17Position Available From::00Area:CenturionActual Place Of Work:CenturionPosition Type:Full-TimeWeekly Hours:40Time Conditions:5 day Work Week (South Africa)Purpose of Position:To provide fast and professional client...


  • Centurion, Gauteng, South Africa Momentum Corporate Full time

    IntroductionRole Purpose**- Professionally communicate with members and/or family members of deceased members to advise them of unclaimed benefits within the fund.Purpose is tor recieve all required documentation in order for Momentum to process the claims and pay the remaining funds.Requirements: Matric 5 years' experience in Employee Benefits...


  • Centurion, Gauteng, South Africa Momentum Corporate Full time

    IntroductionThrough our client-facing brandsMetropolitan and Momentum, withMultiply (wellness and rewardsprogramme), and our otherspecialist brands, includingGuardrisk and Eris Property Group,the group enables business andpeople from all walks of life toachieve their financial goals andlife aspirations.Role PurposeAccurately process retirement fundmember's...


  • Centurion, Gauteng, South Africa PPS Recruitment Full time

    Job Advert Summary:An exciting opportunity for a consultant exists in our Client Services Department.Applications are invited for the above-mentioned position, to be filled as soon as possible.Minimum Requirements:Qualifications & Experience Grade 1 3year Tertiary Qualification in any related field.- 2 years or more experience in a Medical Call Centre...


  • Centurion, Gauteng, South Africa Health Solutions Full time

    IntroductionMomentum Health Solutions, an entity of Momentum Metropolitan Holdings delivers sustainable, integrated health solutions that meet the needs of clients in the different segments and maximise lifetime client value. We build and maintain a culture of innovation, and create value through unique insights of how to achieve specific outcomes by using a...


  • Centurion, Gauteng, South Africa Momentum Corporate Full time

    IntroductionThrough our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations. We help people grow their savings, protect...


  • Centurion, Gauteng, South Africa PPS Recruitment Full time

    Job Advert Summary:An exciting opportunity for a consultant exists in our Client Services Department.Applications are invited for the above-mentioned position, to be filled as soon as possible.Minimum Requirements:Qualifications & Experience Grade 1 3year Tertiary Qualification in any related field. 2 years or more experience in a Medical Call Centre...


  • Centurion, Gauteng, South Africa Momentum Life Full time

    IntroductionThrough our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards program), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations.Role PurposeRequirements:Experience and...

  • Actuarial Analyst

    1 week ago


    Centurion, Gauteng, South Africa Client Engagement Solutions Full time

    IntroductionMomentum Health Solutions, an entity of Momentum Metropolitan Holdings delivers sustainable, integrated health solutions that meet the needs of clients in the different segments and maximise lifetime client value. We build and maintain a culture of innovation, and create value through unique insights of how to achieve specific outcomes by using a...

  • Senior Scientist

    1 week ago


    Centurion, Gauteng, South Africa The South African Weather Service (SAWS) Full time

    The South African Weather Service (SAWS) is a Section 3(a) public entity under the Ministry ofEnvironment, Forestry and Fisheries (DEFF) and is governed by a Board. The organisation is anauthoritative voice for weather and climate related services in South Africa and is a member of theWorld Meteorological Organisation (WMO) to fulfil a range of international...


  • Centurion, Gauteng, South Africa Fempower Personnel Full time

    Job Opportunity: Senior Manager Clinical Consulting ServicesLocation: Centurion, GautengType: PermanentClosing Date: Friday, 23 February 2024Our client, a statutory body established by the Medical Schemes Act, is seeking a dynamic and experienced Medical Doctor to join their team as a Senior Manager Clinical Consulting Services. This pivotal role is focused...


  • Centurion, Gauteng, South Africa H2R Full time

    Gauteng, Centurion Market related Market relatedMonthly Cost To Company (Market related)Our client, a technology solutions company that delivers products designed to optimise workforce efficiencies and processes has a Permanent position for a Junior Client Service Consultant.Requires regular travel to client sites.When not travelling, then Hybrid (working...


  • Centurion, Gauteng, South Africa The South African Weather Service (SAWS) Full time

    The South African Weather Service (SAWS) is a Section 3(a) public entity under the Ministry of Forestry,Fisheries, and the Environment (DFFE) and is governed by a Board. The organisation is an authoritativevoice for weather and climate related services in South Africa and is a member of the WorldMeteorological Organisation (WMO) to fulfil a range of...


  • Centurion, Gauteng, South Africa The South African Weather Service (SAWS) Full time

    The South African Weather Service (SAWS) is a Section 3(a) public entity under the Ministry ofEnvironmental Affairs and is governed by a Board. The organisation is an authoritative voice forweather and climate related services in South Africa and is a member of the World MeteorologicalOrganization (WMO) to fulfil a range of international obligations of the...


  • Centurion, Gauteng, South Africa AVBOB Full time

    We are looking for an individual with experience in the construction building environment and preventative maintenance to join us as the Client Service Administration Officer (Maintenance Officer). You will be responsible for facilitating communication, collaboration, and information sharing between the organization and suppliers. Schedule and coordinate...


  • Centurion, Gauteng, South Africa Metso Outotec Full time

    Would you like to take this opportunity to influence the industry towards a more responsible use of the world's natural resources?At Metso Outotec you will join a supportive and inclusive network of colleagues from around the world. There will always be a chance for you to learn and try something new.This is your invitation to rise above what was possible...

  • Client Consultant

    1 week ago


    Centurion, Gauteng, South Africa Discovery Ltd. Full time

    Business Unit:MarketingFunction:Marketing ManagementDate:05-Jan-2023Discovery - MarketingClient Consultant - Discovery Menlyn StoreAbout DiscoveryDiscovery's core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align...