Manager, Customer Success
2 weeks ago
NielsenIQ is committed to hiring and retaining a diverse workforce.
We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.
Job Description:
RESPONSIBILITIES
- Build and maintain ongoing relationships with the identified key persons within client organization
- Identify and recommend enhanced and new services that answer clients' business needs
- Have a comprehensive understanding of NielsenIQ products and services
- Analyse data to improve customer experience
- Handle and resolve customer requests, problems and questions
- Maintain an accurate, complete, uptodate and insightful client business profiles to be shared with senior management
- Drive client satisfaction by providing insights and actionable recommendations during presentations or business reviews and by providing valueadded analyses and response to special requests.
- Technical: acquire knowledge of both RMS & Analytical solutions by attending requisite trainings
A LITTLE BIT ABOUT YOU
You've dabbled in research and analytics. And you have the communication chops to translate it all into conversation or presentations. While you've worked with global cross-functional teams, you can also put your head down and focus on independent projects. Seeing the big picture takes attention to details. Keeping up with the fast-changing world of digital media measurement takes someone who recognizes that. You know what's happening in big data and you're ready to influence what's next
Qualifications
- Bachelors degree with 46 years' experience in FMCG / Service / Retail industry
- Strong Client Focus and Proactiveness
- Working knowledge of research techniques and methodologies
- Strong presentation skills, Logical thinking, Strong command on excel
- Effective writing skills
About NielsenIQ
NielsenIQ is a global measurement and data analytics company providing the most complete and trusted view of consumers and markets in 90 countries covering 90% of the world's population.
Want to keep up with our latest updates? Follow us on: LinkedIn | Instagram | Twitter | Facebook
Our commitment to Diversity, Equity, and Inclusion
We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.
Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide.-
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