Client Success Adminstrator

2 weeks ago

Durban, KwaZulu-Natal, South Africa DataOrbis Full time

Job Summary:

To provide administrative support to the client success team in order to optimise the function.

Effectively managing financial administration, client onboarding as well as overseeing license management by accurately recording costs, tracking purchase orders, and distributing user login details.


Key Responsibilities and Deliverables:

License Management

  • Ensure the accurate recording of license costs on CRM system as well as ensuring that Cost Estimates are sent to department heads
  • Ensure the data integrity of all reports
  • Distribute user login details and maintain a license tracker, including reallocations
  • Generate usage reports as needed
  • Assist with ad hoc reporting and administration

Purchase Order Tracking

  • Track Purchase Orders on the CRM platform and create Jira tickets for license creation
  • Collaborate with the finance team to monitor outstanding Purchase Orders and facilitate followups
  • Assist with general administration related to purchase orders and tracking within agreed upon timelines

SharePoint Maintenance

  • Maintain and update SharePoint folders on a continuous and timely manner
  • Ensure agreements are signed, saved, and sent to the legal department within the agreed upon timeframe
  • Ensure coding rules are continuously being updated

Training Material

  • Develop training materials for new users to facilitate their onboarding process
  • Maintain and improve on training materials for new users to facilitate their onboarding process

General Administrative Support

  • Direct queries and requests to appropriate parties
  • Assist the Client Success team in preparing for workshops
  • Handle issues and complaints in a diplomatic, tactful and interpersonally sensitive manner
  • Liaise closely with internal and external clients to manage all scheduling of daytoday appointments and tasks
  • Book boardrooms as required and ensure required tools are available
  • Ensure files and all information are updated and easily accessible
  • Provide ad hoc administrative support required by the Client Success team

Effective teamwork and self-management

  • Actively and consistently maintain high standards of professionalism in all aspects of personal presentation and delivery
  • Proactively develop own skills and knowledge of relevant best practice and ensure appropriate skills and knowledge transfer
  • Follow through to ensure that personal quality and productivity standards are consistently and accurately maintained including meeting all deadlines
  • Demonstrate the ability to anticipate and manage change
  • Ensure strict confidentiality of relevant information
  • Plan, organize, and facilitate teambuilding activities to promote a positive and cohesive team culture
  • Collaborate with team members to generate ideas and execute engaging teambuilding events
  • Coordinate events and functions within budget

Minimum Qualifications:

Suitable Tertiary Degree/Diploma or Relevant Certification in a Commerce or Marketing related field Minimum

Experience:

1-2 years' experience in an administrative role preferably within the FMCG industry Knowledge,

Skills & Abilities:

  • Proficient in the use of Excel, Microsoft Office and other DataOrbis software and systems (Teams, SharePoint, Lattice, JIRA)
  • Problem solving skills
  • Numerical Ability
  • Administration skills
  • Time management
  • Attention to detail
  • Ability to function as part of a team
  • Verbal and written communication skills

Key Competencies

  • Organisational commitment
  • Teamwork & collaboration
  • Critical thinking
  • Agility Performance & results driven
  • Continuous growth & improvement
  • Resilience & stress management
  • Service Excellence
  • Analysis & problem solving
  • Planning & prioritisation
  • Quality & detail excellence
  • Communication

  • Production Adminstrator

    2 weeks ago

    Durban, KwaZulu-Natal, South Africa AVI Limited Full time

    AVI Ltd. is known for its leading household brands across many categories including hot beverages, sweet and savory biscuits and snacks, frozen convenience foods, personal care products, cosmetics, shoes, accessories, and fashion apparel.NATIONAL BRANDS LIMITED operates 5 manufacturing sites, offering world-class manufacturing facilities in Isando...

  • Junior Officerproject Manager Assistant

    2 weeks ago

    Durban, KwaZulu-Natal, South Africa Global Network Systems Full time

    A fast growing IT company in Westville is looking for a Junior Project 's assistant.The role will entail the following:Opening and managing special projects Auditing and consolidating labour Updating clients and providing feedback Coordianting tasks with technical teams Managing operations and rollouts General adminstrative functionsPlease send your CV in...

  • Office Adminstrator

    2 weeks ago

    Durban, KwaZulu-Natal, South Africa PKF Durban Full time

    EE/AA RoleJob Title: Office AdministratorType of Employment: PermanentStart Date:ASAPReports To: ManagerOffice: Durban South Offices - 48 Beechgate Cres, Umbogintwini, Amanzimtoti, 4126Job Purpose: Printing Financial Statements Maintains the firm's filing system and performs other various adhoc clerical activities on instruction.General Duties and...

  • Client Relations Coordinator

    2 weeks ago

    Durban, KwaZulu-Natal, South Africa beBee Professionals Full time

    beBee Professionals is looking for a Client Relations Coordinator to join our team in Durban. The successful candidate will be responsible for providing excellent customer service and managing client relationships.The ideal candidate should have a minimum of two years of experience in customer service and/or client relations. They should have excellent...

  • Client Advisor

    2 weeks ago

    Durban, KwaZulu-Natal, South Africa Nedbank Full time

    Client Advisor Requistion Number Closing Date 03 May 2023 Location-Bridge City-Durban Job Family Sales and Service Career Stream Sales Leadership Pipeline Manage Self: Technical (MST) FAIS Affected FAIS Affected YesJob Purpose Educate clients on the functionality of selfservice digital solutions, whilst solving for their sales and service needs, in order to...

  • Client Contact Liaison Officer

    2 weeks ago

    Durban, KwaZulu-Natal, South Africa Employ Africa Group Full time

    Job Duties: Contact potential clients using information provided from the Client Data spreadsheet and insights from the Client Data Collator. Make cold calls to potential clients, navigating through gatekeepers and different departments to identify the relevant person to speak with regarding Employ Africa's services. Demonstrate persistence and resilience in...

  • Manager, Customer Success

    2 weeks ago

    Durban, KwaZulu-Natal, South Africa NielsenIQ Full time

    Company DescriptionNielsenIQ is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran...

  • Saas / Msp Customer Success Consultant shift Work

    2 weeks ago

    Durban North, KwaZulu-Natal, South Africa Futurelink Global Recruitment Full time

    IntroductionOur client based in the Durban North area is looking for a SaaS / MSP Customer Success Consultant to join their growing team.Please note: this is a shift based in-office role.The SaaS / MSP Customer Success Consultant works closely with customers to understand and improve their client journey from point of sale to contract renewal. As a SaaS /...

  • Manager: Client Services

    2 weeks ago

    Durban, KwaZulu-Natal, South Africa NTT Ltd. Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of...

  • Client Service Advisor

    2 weeks ago

    Durban, KwaZulu-Natal, South Africa Aon Corporation Full time

    Posting Description:Client Services AdvisorDo you have an insurance qualification? Do you have excellent knowledge of policy wordings? Read onAon South Africa is hiring a Claims Service Advisor, this is a hybrid role with the flexibility to work both virtually and from our Durban Office.The role of the Client Service Advisor is to work closely with Client...

  • Client Services Consultant Banking

    2 weeks ago

    Durban, KwaZulu-Natal, South Africa Nedbank Full time

    Requisition Details & Talent Acquisition ContactREQ: Talent Acquisition Consultant: Lerato Sithole- Location: KZN- Cluster: Nedbank Wealth- Closing Date: 22 March 2024Job Family Sales and ServicesCareer Stream SalesLeadership Pipeline Manage Self: OperationalJob Purpose To provide administrative services to clients by attending to transactional, lending and...

  • Client Liaison Officer

    2 weeks ago

    Durban, KwaZulu-Natal, South Africa VSC Full time

    PURPOSE OF POSITION:SUMMARY OF KEY JOB OUTPUTS / KEY PERFORMANCE AREAS (KPA'S):Route adherence management. Liaison to stores. Handling delivery queries. Providing assistance to drivers. Vehicle event acknowledgement and reporting. Daily /Weekly / Monthly Vehicle abuse management. Liaise with the planning team in order to identify and improve...

  • Senior Executive, Client Analytics

    2 weeks ago

    Durban, KwaZulu-Natal, South Africa NielsenIQ Full time

    Job Description:About the jobSenior Insights Executive, Customer Success is an individual that will manage a selection of manufacturer client relationships across South Africa clients. The role will require the individual to deliver on the commercial agreements in place with our manufacturer clients. The individual will be required to manage the day-to-day...

  • Client Relationship Manager Clinical

    2 weeks ago

    Durban, KwaZulu-Natal, South Africa Discovery Ltd. Full time

    Business Unit:Discovery HealthFunction:Client ServiceDate:3 Jul 2023Client Relationship Manager - ClinicalKey Purpose-Key Outputs The successful applicant will be responsible for but not limited to the following job functions:Keep accurate and comprehensive stats (daily, weekly and monthly) for trending and analysis Build and establish relationships at all...

  • Audit Supervisor

    2 weeks ago

    Durban, KwaZulu-Natal, South Africa Moore Recruitment Full time

    Moore Midlands is looking for a Supervisor in their Audit Division. Successful candidates will need to assist managers with handling a portfolio of audit and assurance clients and developing a team of SAICA trainee accountants, as well as contribute to the overall management of the Audit department. The role requires high standards in terms of service...

  • Corporate Governance Litigator

    2 weeks ago

    Durban, KwaZulu-Natal, South Africa beBee Professionals Full time

    beBee Professionals is seeking a Corporate Governance Litigator to join our team in Durban. The successful candidate will be responsible for providing legal advice and representation to clients in corporate governance matters.The ideal candidate should have a Juris Doctor degree from an accredited law school, a minimum of 5 years of experience in corporate...

  • Site Controller

    2 weeks ago

    Durban, KwaZulu-Natal, South Africa C- Force Full time

    The successful candidate will be responsible for the following tasks: First point of contact for employee and the clientRecruit and select candidates according to the clients requirementsManaging the onboarding process of new employees in respect of induction and documentationOrganize and maintain employee filesProvide clerical and administrative support to...

  • Venture Capital Lawyer

    2 weeks ago

    Durban, KwaZulu-Natal, South Africa beBee Professionals Full time

    beBee Professionals is seeking a Venture Capital Lawyer to join our team in Durban. The successful candidate will be responsible for providing legal advice and guidance to our venture capital clients.The ideal candidate should have a law degree from an accredited university, a minimum of 5 years of experience in venture capital law, and a strong...

  • Sales Executive

    2 weeks ago

    Durban, KwaZulu-Natal, South Africa Yogan Direct Marketing Full time

    About Us: At Yogan Direct Marketing, we're on a mission to revolutionize the Retail and financial services industry through innovation and exceptional service.We're committed to delivering cutting-edge solutions that exceed our clients' expectations. Join our dynamic team and be part of our journey to successAre you a driven and ambitious individual with a...

  • Specialisation Head

    2 weeks ago

    Durban, KwaZulu-Natal, South Africa Hire Resolve Full time

    Overview Position: Specialisation Head (Engineering)Hire Resolves client is currently seeking a highly skilled and experienced Specialisation Head in Engineering to join their team in Durban, KwaZulu-Natal.The successful candidate will be responsible for overseeing a team of engineers in their specific area of expertise and ensuring the successful completion...