Saas / Msp Customer Success Consultant shift Work

2 weeks ago


Durban North, KwaZulu-Natal, South Africa Futurelink Global Recruitment Full time

Introduction


Our client based in the Durban North area is looking for a SaaS / MSP Customer Success Consultant to join their growing team.


Please note:
this is a shift based in-office role.


The SaaS / MSP Customer Success Consultant works closely with customers to understand and improve their client journey from point of sale to contract renewal.

As a SaaS / MSP Customer Success Consultant, it is your role to be the client's partner on their journey, internal advocate to the other departments, liaison between clients and company to ensure their expectations, goals and needs are met.

Key focus is to support the client's product adoption, growth, and retention.

Duties & Responsibilities

  • Own reactive client success processes: cancellations, negative feedback, advice/queries, engage atrisk accounts, provide clients with recommendations on how to get the most from products/services
  • Own proactive processes: host webinars, assist with the curation of valuable content for clients, engage inopportunity accounts, host 1 on 1 training sessions, monitor client's health scores
  • Keep clients engaged with company and actively using products/services.
  • Build customer loyalty to reduce churn and increase upsell opportunities.
  • Be the glue between all internal departments, working with the relevant departments to ensure clients reach their desired outcomes
  • Understand and provide insights on the entire client journey

Desired Experience & Qualification

  • Own means of reliable transportation
  • Ability to work shifts and fulltime hours 4pm 1am (Mon
  • Fri) / 9pm 6am (Mon
  • Fri) / 4am 1pm (Mon
  • Fri)
  • Relevant tertiary level qualification
  • Experience in a client facing role such as Client Experience or Technical Account Management role
  • IT/Tech related experience
  • Experience with Microsoft 365 Admin Centre/Google Workspace Admin preferred
  • Ability to build rapport and foster key relationships
  • A proven ability to learn new software and IT concepts
  • High attention to detail, ability to manage a range of projects/clients at once

Interested?

Job Types:
Full-time, Permanent

  • Durban, KwaZulu-Natal, South Africa Careerbox Full time

    We require Customer Services Consultants.(USA Campaign)Minimum Requirements: Must have call center experience Experience in Customer care ,Retail and or Sales. 6mnths minimum Matric or Equivalent Fluent command of EnglishWhatsApp to book interview :Salary structure:R5000 incl: incentives and shift allowanceSalary: From R5,000.00 per monthAbility to...

  • Theatre Unit Manager

    2 weeks ago


    Durban, KwaZulu-Natal, South Africa Shift Pursuit Full time

    Shift Pursuit has partnered with one of South Africa's leading hospitals in Durban, KwaZulu-Natal who has an exciting opportunity available for a Qualified Theatre Unit Manager. Do you have the relevant qualifications and feel like you would be the right person for this position? Then apply todayRequirements include: Degree/Diploma in General Nursing. SANC...


  • Durban, KwaZulu-Natal, South Africa Sandi Crowther Recruitment Full time

    KwaZulu Natal, Durban***Requirements: 3 to 5 years sales experience in MSP or IT. English First Language. Minimum Tertiary qualification in Marketing, Business Administration, or related field. Excellent verbal and written communication skills. Computer literacy essential. Excellent negotiation skills. Customer service orientation. High degree of integrity...


  • Durban North, KwaZulu-Natal, South Africa Energy at Work Projects Full time

    IntroductionOur client requires the services of a Direct Business Sales Consultant at their head office based in Johannesburg. To grow their core business portfolio by engaging and on-boarding new business clients whilst ensuring that the customer is placed at the heart of all sales and commercial decisions in line with all customer experience strategic...

  • Sales Consultant

    2 weeks ago


    Durban North, KwaZulu-Natal, South Africa THE PRINT SHOP Full time

    We are looking for a motivated and well-spoken Internal Sales Consultant to join our sales team. The Internal Sales Consultant will be responsible for developing new leads, communicating with customers, understanding their needs, and ensuring a smooth sales process. You should be able to close sales and meet targets.To be successful as an Internal Sales...

  • Consultant Onboarding

    2 weeks ago


    Durban, KwaZulu-Natal, South Africa Job Crystal Full time

    Job Title: Onboarding consultant Salary: Market Related Area: Durban, KZN SPECIFICATION A business providing SAAS to the Hospitality sector is looking for an Onboarding Consultant to be responsible for managing the onboarding process for new clients and an affiliate POS system. It will be an operational requirement for this person to know both the POS and...


  • Durban, KwaZulu-Natal, South Africa Talent Shore Full time

    OFFICE BASED IN DURBAN- MUST BE BASED IN DURBAN**Hours of Service: - ** Monday to Sunday 8am-10pm, Early shift:8am-5pmCore Shift: 09:3018:30.Lates: 1pm10pm. One weekend in 6 weeks.Primary duties and responsibilities:Screening prospective job applicants to evaluate their skills and qualifications Entering job applicants' CVs and contact details into the...


  • Durban, KwaZulu-Natal, South Africa Aloecrest Healthcare Full time

    We are looking for an energetic, well-spoken customer service consultant to join our team and answer questions and requests from our customers. The responsibilities of the customer service consultant include addressing inquiries, resolving issues, and providing information on our products and services.KNOWLEDGE & RESPONSIBILITIES Listening to customer...


  • Durban, KwaZulu-Natal, South Africa NielsenIQ Full time

    Company DescriptionNielsenIQ is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran...


  • Durban, KwaZulu-Natal, South Africa Foxridge Trading 31 - Supreme Consulting - Valuing HR Full time

    The Night Shift production manager is a professional who is in charge of overseeing business operations on their shift. They must be able to delegate tasks, resolve problems, and make sure that everything goes smoothly for everyone during a given work shift, including stocking inventory all night and coordinate the night operations during a shift. They are...

  • Shift Operator

    2 weeks ago


    Durban, KwaZulu-Natal, South Africa EcoLab Full time

    What's in it For You: You will join a large growing company and work with some of our leading customers Flexible, independent work environment where you will plan your own schedule Access to best in class resources, tools, and technology Enjoy a paid training program allowing you to learn from successful professionals Comprehensive benefits packages in line...

  • Shift Supervisor

    2 weeks ago


    Durban, KwaZulu-Natal, South Africa RPO Recruitment Full time

    RPO Recruitment, a trusted recruitment agency, is currently looking for a friendly and experienced Shift Supervisor to join a reputable chemicals company in Durban. As a Shift Supervisor, you will oversee the day-to-day operations of the shift, ensuring the safe and efficient production of chemicals while maintaining a positive work environment.Requirements:...


  • Durban, KwaZulu-Natal, South Africa Job Crystal Full time

    business providing SAAS to the Hospitality sector is looking for an Onboarding Consultant / Professional Services Consultant to be responsible for managing the onboarding process for new clients and the affiliate POS system. It will be an operational requirement for this person to know both the POS and internal software products and services extremely well....

  • Loan Consultant

    2 weeks ago


    Durban, KwaZulu-Natal, South Africa Sisiwe Business Consultant Full time

    Matric and Finance qualification Previous experience in a similar role, preferably in the financial services industry. Strong understanding of loan products, processes, and regulations. Excellent communication and interpersonal skills. Ability to work independently and as part of a team. Proven track record of achieving targets and delivering exceptional...

  • Shift Supervisor

    2 weeks ago


    Durban, KwaZulu-Natal, South Africa RPO Recruitment Full time

    RPO Recruitment, a leading recruitment agency in the industry, is currently seeking a skilled Shift Supervisor to join our client in Kwazulu-Natal. As a Shift Supervisor, you will be responsible for leading and managing a team of shift workers to ensure the smooth operation of production processes and meet productivity targets. You will play a crucial role...

  • Product Consultant

    2 weeks ago


    Durban North, KwaZulu-Natal, South Africa Smollan Full time

    We're on the lookout for a Product Consultant in La Lucia Mall, La Lucia Durban North, to create and increase brand awareness through maintaining pricing, shelf health, promotions, training of instore sales consultants and strong customer and client relationships.As a Product Consultant, you will be responsible for:Administration Shelf Health Implementation...

  • Shift Manager

    2 weeks ago


    Durban, KwaZulu-Natal, South Africa Adcorp Group Full time

    Responsible for the strategic shift planning, compliance and adherence of the ADfusion /Client model in liaison with client management. This will include Inbound, Production, Outbound, Salvage and SHEQ Management.PROCESS Ensure that the strategic shift plan is executed; Manage productivity as per set targets; Minimize risk to Client and staff; Ensure...

  • Shift Supervisor

    2 weeks ago


    Durban, KwaZulu-Natal, South Africa Recruitment Matters (Pty) Ltd Full time

    Our client is seeking a Shift Supervisor, to manage full logistics and warehousing function of the Durban Branch.Responsibilities: Supervise 6 to 10 warehouse staff per shift. You will be required to discipline, motivate, communicate; train and develop staff to optimise their performance. Ensuring that deliveries are correct and on time; ensure that problems...


  • Durban, KwaZulu-Natal, South Africa Capability BPO Full time

    Unleash your passion for exceptional customer service as a proud ambassador of the Capability BPO brand We're on the lookout for dynamic individuals like you to join our elite team as Customer Service Representatives. Get ready to dive into a world of thrilling challenges, as you provide top-notch support to customers through voice and webchat channels. Your...


  • Durban, KwaZulu-Natal, South Africa Barrows Full time

    As a Shift Manager, you will have a crucial role in overseeing the operations during your shift. Your responsibilities include managing the production schedule, setting and monitoring hourly targets, ensuring product quality and counts, quality sign off, and maintaining housekeeping standards. Additionally, you will be responsible for managing staff on your...