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Senior Customer Relations Officer
2 weeks ago
LOCATION:
Durban
PRIMARY PURPOSE OF THIS JOB:
The Senior Customer Relations Officer is responsible implementing and administering the activities of the Career Centre and executing the customer experience programme on the campus, ensuring enhanced student engagement, experiences, and employability, while also co-ordinating feedback mechanisms and driving continuous improvement in student satisfaction and outcomes.
KEY RESULT AREAS:
- **Student Engagement (
_Customer Nurturing_)*
- Student Relationship support
- Student Feedback and Complaint handling
- Student Communication and Updates
_Customer Nurturing_)*
- Student Onboarding and Orientation
- Customer Contact and Touchpoint coordination
_Customer Nurturing_)*
- On Campus Employment Preparedness Facilitation
- Facilitation Industry Collaboration and Partnerships
- Continuous Skills Development
QUALIFICATION REQUIREMENTS:
- Relevant qualification (e.g. Diploma /Certificate/ Degree in Business admin or related field).
EXPERIENCE REQUIREMENT:
- Minimum of 3 years experience in customer success, customer service, recruitment and placement or a related role, preferably in an educational setting.
- Proven track record of managing and administering customer success/service/engagement programmes.
SKILLS REQUIREMENT:
- Strong analytical and problemsolving skills.
- Excellent communication and interpersonal skills.
- Excellent organisational skills.
- Conceptual thinking.
- Welldeveloped negotiation skills.
- Presentation skills.
- Good relationship building skills.
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