Inbound Customer Service

2 weeks ago


Durban, KwaZulu-Natal, South Africa CareerBox Full time

Careerbox is looking for customer service and sales agents for a voice campaign to conduct quality sales through service to customers by responding to all customers' motor and home insurance needs as well as assist customers with insurance inquiries.

Duties & Responsibilities

  • Those who are successful in this role tend to enjoy interacting with customers and are motivated by sales.
  • They have a good understanding of professional customer service and understand the need for insurance.
  • Successful applicants will need to know how to identify customer needs and provide the best options to potential customers.
  • Agents would have the ability to work in a fastpaced and dynamic environment. A good level of confidence and assertion underpins all interactions.

Desired Experience & Qualification

  • Clear criminal and credit record
  • 3 to 6 months Customer Service experience(
    Previous call centre/UK experience advantageous):
  • Excellent command of the English language
  • Computer literate
  • Ability to type 20wpm
  • Ability to work in a rotational shift environment
  • Own / Reliable transport essential
  • An excellent professional reference

Package & Remuneration

  • Guaranteed basic of R6000 plus commission
  • Nightshift allowance and great incentives.

Interested?

  • Send a 1 minute voice note on WhatsApp to Faith On between (8am5pm) telling her about your work experience.
  • Walk in interviews are Welcome: 11 Park Avenue CCI, Umhlanga 9:00AM (Ask for Lungiswa on arrival)

Job Types:
Full-time, Permanent

Ability to commute/relocate:

  • Durban, KwaZulu-Natal: Reliably commute or planning to relocate before starting work (required)

Experience:

  • Customer service: 1 year (preferred)


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