Customer Experience Manager

Send an email about this job to a friend or to yourself.The purpose of the role is to Support business effectiveness and efficiency by providing Workforce planning solutions that enables business decision-making.Develop a planning service culture which seeks to support the business and enables others to provide exceptional customer service and increase...

KwaZulu Natal, Durban- (Negotiable)Customer Experience Manager required to increase and improve customer engagement, product adoption, and customer retention. Gain valuable insights based on customer data to drive new acquisitions, reduce churn, manage retention, and improve customer experience. Based in Umhlanga, DurbanDuties and responsibilities: Work with...

Skills and experience required National Senior Certificate/Matric required. Technology or marketing degree required. Financial Services experience essential. 10 years of leadership experience in an outbound and Inbound contact centre Experience in managing the profitability (revenue and cost) of scale campaigns aswell as stakeholder management experience...

MAIN PURPOSE OF THE ROLEThe CS Analyst will be responsible for gathering, interpreting, and using complex data to develop seamless reporting to stakeholders. The reports need to include actionable steps that will improve processes and optimize results. Review robust information and analyse to provide trends or areas for improvement.DUTIES AND...

Customer Experience Team: Customer Facing SpecialistPNP/BoxerMAIN JOB PURPOSE:The CF specialist is responsible for their customer group's short-term replenishment cycle in their assigned categories. Collaboratively working with DC to improve On-Shelf Availability, service levels and SOH reduction via detailed knowledge of the customers systems. This role,...

Kura is a global CX outsourcer. We are in business because we want to help people to develop and to reach their full potential. We are building a culture that shifts the mind-set from focusing on "things and stuff" to "people and behaviour". We call this process "Crossing the Bridge". Our Vision is to be recognised as "Unrivalled in Developing...

Customer Experience Team: Traditional Trade Customer Experience SpecialistMAIN JOB PURPOSE:JOB SUMMARY: The CX specialist duties will include providing a view of stock availability at the UL DC. They will provide insight on stock levels at DC, plus changes to distribution or buyin phasing to help with interpretation of buyin patterns and decision making...

25 years or more experience required as a civil engineer or contracts manager. A well experienced, driven individual with meticulous attention to details, sound knowledge of construction procedures on and off site, a specialist in the civil works (structural, roadworks, infrastructure) division is needed. We require the following minimum...

Hire Resolve is collaborating with a top electronics company in KwaZulu-Natal to hire a Customer Relations Manager. As a Customer Relations Manager, your main role is to manage and improve customer relationships, ensure satisfaction with products and services, and boost customer loyalty.You will be the primary contact for assigned customers, handling...

KwaZulu Natal, DurbanUmhlanga. Growing online sports betting company seeks Customer Retention Manager with strong understanding of online sports betting, casino games, customer behaviour and a passion for sports. Must have minimum 5 years experience in customer retention management.Responsibilities: Develop and implement a customer retention strategy to...

Are you a Customer Retention Manager looking for an exciting new career opportunity within the online sports betting industry? We have the perfect job for you This leading online sports betting company are looking for you to analyse customer interactions and relationships to ensure high levels of customer satisfaction and retention. If you have a strong...

Are you a Customer Retention Manager looking for an exciting new career opportunity within the online sports betting industry? We have the perfect job for you This leading online sports betting company are looking for you to analyse customer interactions and relationships to ensure high levels of customer satisfaction and retention. If you have a strong...

Hire Resolve's client is seeking a highly motivated and experienced Customer Relations Manager to join their team in the electronics industry in KZN. The role will involve managing and developing relationships with customers to ensure the highest level of customer satisfaction and retention.Responsibilities:Develop and maintain relationships with key...

Durban Area - KwaZulu Natal: Our client is looking for a Director of Farming Operations.MINIMUM REQUIREMENTS Agricultural degree or equivalent Post graduate business qualification would be a strong advantage Minimum of 10 years in farming operations industry with at least 5 years at senior management level Proven sound financial background Proven ability to...

Business Title: Customer Strategy Planning Manager (Curry, Bouillons, Soup & Snacking)Location: La Lucia RidgeJob Overview:The Customer Strategy Planning Manager is responsible for developing and implementing the in-Market execution plan that supports the objectives of our brands through Customer/Channels aligned to the Business Unit strategy based on fully...

Business Title: Customer Strategy & Planning Manager - Ice CreamLocation: La Lucia RidgeJob Overview:The Category Strategy & Planning Manager is responsible for developing and implementing the activation plan that supports the objectives of our brands and the customer. Lead the development execution of brand/category solutions & activities for...

IntroductionOur client is a global leader in the manufacture and supply of a range of consumables into the packaging and printing industry. Good salary and prospects on offer.Duties & ResponsibilitiesTo lead the Customer Service Department in developing and delivering optimum service levels to ensure an exceptional customer service experience.Reporting to...

Ensure accurate and timely movement of ocean freight to and from specific locations within the service standards agreed with the customer. Ensure the accurate and timely movement of ocean freight to- and from specific locations within the service standards agreed with the Customer. Supervise all Customer facing communication and shipment related internal...

If you are a target driven person, would like earning amazing Incentives, then this position is for you.JOB RESPONSIBILITIESEnsure that call quality standards are maintainedAccurately capture data provided by clientsAchieve quality targetsAttendance of mandatory meetings i.e daily and weeklyMandatory daily training homework to be completed dailyAttendance of...

Company DescriptionNielsenIQ is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran...