Workforce Manager

2 weeks ago


Durban, KwaZulu-Natal, South Africa Customer Experience People Sa (Pty) Ltd Full time
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The purpose of the role is to Support business effectiveness and efficiency by providing Workforce planning solutions that enables business decision-making.

Develop a planning service culture which seeks to support the business and enables others to provide exceptional customer service and increase profitsJob Responsibilities:
Lead, manage and inspire the planning team to deliver deep and insightful business information, analytics, forecasting and resource planning

Business Forecasting:
Develop and implement workload, capacity and financial forecast models that allow for future planning in line with business requirements

Workforce Planning:
Using forecasts provided, analyse the current workforce, and schedule sufficient resource at the relevant times of the day to ensure Clients' NET FTE requirements are met consistently

Real Time Analysis:
Ensure that work schedules, performance KPI's and NET FTE Requirements are met by real time and intraday management of resources

Job Requirements:
3-5years' experience in the Same /Similar roleNational senior certificate -Grade 12Relevant tertiary qualification advantageous

Skills Required:
LeadershipCommunicationTeam PlayerAdvanced reporting skills ( Excel)

CoreBehavior:
Huntswood's employees are described as dependable, driven and collaborative.

The job holder should be able to demonstrate they are:

Confidential, reliable and genuineDynamic, passionate and determinedFriendly, compassionate and cooperative"It's not just about what we do, but the way we do it.

And it's our values that make us special.

"NB:

All appointments are subject to the positive outcome of pre-employment verification checks. 6 people have applied for this job. 135 people have viewed this job. #J-18808-Ljbffr
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