Customer Care

1 week ago


Durban, KwaZulu-Natal, South Africa HotelJobs Full time

Purpose of the Position

  • To assist members with all reservations request and customer care queries and ensure one call resolution is implemented.
  • To engage, build and maintain a good relationship with our existing member base and member retention is prioritised.

Key Performance Areas

  • Liaise with members on a daily basis/ Outbound and Inbound
  • Deal with holiday request and all customer related queries via telephonic, written and face to face.
  • Deal with complaints and queries, Inbound or outbound
  • Understanding each member's needs

Competencies Required

  • Achievement/Target driven
  • Accountability
  • Accuracy
  • Fluent in Afrikaans and English
  • Being able to overcome objectives of clients
  • Ability to influence
  • Enable team success and the ability to work independently

Qualifications & Experience

  • Customer Service and Call Centre Experience minimum 2 years
  • Matric
  • MS Office and Electronic Mail

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