Customer Care
1 week ago
Purpose of the Position
- To assist members with all reservations request and customer care queries and ensure one call resolution is implemented.
- To engage, build and maintain a good relationship with our existing member base and member retention is prioritised.
Key Performance Areas
- Liaise with members on a daily basis/ Outbound and Inbound
- Deal with holiday request and all customer related queries via telephonic, written and face to face.
- Deal with complaints and queries, Inbound or outbound
- Understanding each member's needs
Competencies Required
- Achievement/Target driven
- Accountability
- Accuracy
- Fluent in Afrikaans and English
- Being able to overcome objectives of clients
- Ability to influence
- Enable team success and the ability to work independently
Qualifications & Experience
- Customer Service and Call Centre Experience minimum 2 years
- Matric
- MS Office and Electronic Mail
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