Customer Services Manager: Deposits

2 weeks ago

Durban, KwaZulu-Natal, South Africa Hollywoodbets Full time
Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa's
biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse
brand operating across Africa and the United Kingdom. And that's just the beginning. Our talented Team is on
a mission to increase our global footprint, ready to take on any challenge because at Hollywoodbets, not even
the sky is the limit. Join our Team and let's reach for the stars.

We have an amazing opportunity for a

Customer Service Manager:
Deposits to be based in the Umhlanga
within the Contact Centre Department. Do you think you have what it takes to be our newest Purple Star?

The successful candidate will be responsible for all Deposit functions.

With Hollywoodbets You Will:
Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
Grow with our development plans and culture that allows you to further your career.

You Bring:

  • 3 – 5 Years Management Experience
  • 2 – 3 Years Operational Support

A Bonus to have:

  • Diploma/Degree in Generic Management or related.
  • 1- 2 Years Financial Services Experience.

What You'll do for the Brand:

  • Ensure the daily operations of the department run smoothly.
  • Ensure that all automated deposit and communication systems are functioning fully.
  • Ensure updating of the website is done to inform customers of down time where appropriate.
  • Monitoring call volumes and call system to ensure the call centre is always running smoothly.
  • Customer Service-Follow up with customer complaints.
  • Monitor weekly and monthly performance of agents and ensure coaching takes place for agents that
need improvement.

  • Reporting of daily, weekly and monthly statistics.
  • Staff rostering (monthly and weekly).
  • Monitoring time sheets, absenteeism and signing off monthly hours and overtime.
  • Submit all necessary allowance and incentive documents to Payroll timeously.
  • Ensure all leave is processed timeously on ESS for timesheets and salaries to be managed accordingly
in Payroll.

  • Sign off monthly invoices that pertain to the department.
  • Work closely with audits in ensuring that all the necessary audit queries and shortages noted on the
'Masterfile' are received and returned/ Updated in a timely manner.

  • Ensure all shortages are managed and AOD's raised where necessary
  • Recruitment - ensuring that minimum headcounts are maintained and increase in customer queries
are managed ahead of time.

  • Continuously revise controls and checks for Cash withdrawals/ deposits credited.
  • Training and development within the departments.
  • Assist with the smooth implementation of new business development/ projects.
  • Manage all bonuses throughout the year and the testing, switch on/ off thereof.
  • Work closely with Payroll and HR to ensure that all new take-on and dismissals are actioned
timeously.

  • Perform monthly checks on the Deposit app and the Payment Gateway Portal's to ensure that access
is deleted for all terminated employees.

  • Communication between Clients and VIP Client Liaison Manager/Officer.
  • Leading and developing team
  • Any adhoc tasks.

What You'll Bring to the Team:

  • Ability to work under pressure and in a fast-paced growing environment.
  • Ability to manage data security and accessibility.
  • Open to travel from time to time.
  • Strong business acumen.
  • Excellent presentation and reporting skills.
  • Excellent attention to detail.
  • Be highly accountable and trustworthy.
  • Strong planning and problem-solving skills.
  • Excellent time management and the ability to multi-task.
  • Good customer service and communication skills.
  • Sound understanding of the various betting types and procedures.
So, are you ready to level up, learn, and perform at your best? Apply now

Please note that only applicants who meet the stipulated minimum requirements will be considered.

#J-18808-Ljbffr

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