Collections Team Manager
2 weeks ago
Reporting to: Operations Manager
Job Purpose: To manage the collections, productivity and administrative performance of the Collections Agents against set targets
Location: Woodstock, Cape Town
KEY PERFORMANCE AREAS:
Under the management / direction of the Operations Manager, the Team Manager will have the following responsibilities (including but not limited to):
- Management of performance against set targets;
- Collections
- Productivity
- Quality
- Act as point of escalation for queries and complaints
- Ensuring understanding of the business and legislative requirements
- Full staff management
- Reporting
- Any ad-hoc duties
REQUIREMENTS:
- A minimum of 2 years working experience in a Team Management role
- Management experience in a Collections environment is advantageous
- Competent in MS Office at an intermediate level
o MS Word
o MS Excel
o MS Office
SKILLS / KNOWLEDGE / ATTRIBUTES:
- Strong financial skills
- Target driven
- Able to manage conflict
- A proactive team player
- Strong administrative discipline
- Ability to think on your feet and use initiative
- Outstanding communication and interpersonal abilities
- Ability to listen and actively provide feedback
- Strong customer orientation (TCF principles)
- Attention to detail
- Excellent organisational and planning skills
- Willing to learn
REMUNERATION STRUCTURE:
- A basic salary
- Commission earning potential
- Benefits at the full cost to the Employer;
- Funeral Cover (at the full cost of the employer)
- Life Cover (at the full cost of the Employer)
- Disability Cover (at the full cost of the Employer)
- Medical Cover (at the full cost of the employer , after successful completion of the probation period)
WORKING HOURS:
Mondays – Fridays: You will be required to work a maximum of 9 hours per day (in the week that you do not work a Saturday) and a maximum of 8 hours per day (in the week that you are working a Saturday) shifted between the times of 07:00 and 20:30 as agreed by management.
Saturdays: You will be required to work a maximum of 6 hours per day on a maximum of 2 Saturdays per month shifted between the times of 08:00 and 14:00 as agreed by management.
NB: This appointment will be made in line with the Nimble Group Employment equity plan.
-
Collections Team Manager
5 months ago
Cape Town, South Africa Nimble Group Full time**Reporting to**: Operations Manager **Job Purpose**: To manage the collections, productivity and administrative performance of the Collections Agents against set targets and or to ensure TFC objectives are achieved. **Location**: Woodstock, Cape Town **KEY PERFORMANCE AREAS**: Under the management / direction of the Operations Manager, the Team Manager...
-
Collections Team Manager
1 day ago
Western Cape, South Africa Unique Personnel Ltd Full timeReporting to: Operations Manager Job Purpose: To manage the collections, productivity and administrative performance of the Collections Agents against set targets Location: Woodstock, Cape Town KEY PERFORMANCE AREAS: Under the management / direction of the Operations Manager, the Team Manager will have the following responsibilities (including but not...
-
Collections Team Leader
5 months ago
Cape Town, South Africa Lendplus Technology Full timeRequirements: - High motivation and desire to demonstrate the potential and grow within the organization; - Strong analytical skills and consistency in decision-making; - Experience as Collections Team Lead/Collections Supervisor/Deputy Head of Collections Department; - 1+ years of managing experience; - Proactivity, reliability and accountability; - Being...
-
Team Leader, Collections
1 month ago
Cape Town, South Africa IWG Careers Full time**Team Leader, Collections** **This job is for you if you have the following;** - Excellent communication skills. - Experience in managing a Credit Control team in multiple locations We offer hybrid work, a competitive salary, and a commission based on success. **What you will do** - Lead a team of 6 collections specialists that are actively collecting...
-
Collections Team Lead
2 weeks ago
Cape Town, Western Cape, South Africa Nimble Credit Solutions Full timeJob Title: Collections Team LeadJob Summary:We are seeking a highly skilled and experienced Collections Team Lead to join our team at Nimble Credit Solutions. As a Collections Team Lead, you will be responsible for managing the collections, productivity, and administrative performance of the Collections Agents against set targets.Key Responsibilities:Manage...
-
Collections Team Leader
5 months ago
Cape Town, South Africa RMV Solutions Pty Ltd Full timeManaging a team of Payments and Collections Administrators Driving team targets in accordance with the departments KPI requirements Evaluating data and using the information to boost productivity and ensure steady staff development. Ensuring high collection and retention rates Managing the collection book at optimal capacity Providing encouragement,...
-
Collections Team Leader
5 months ago
Cape Town, South Africa National Debt Advisors Full time**Qualifications and Experience**: - Matric (essential) - Related Diploma or degree (advantageous) - Clear ITC and criminal record (essential) - Min. 2 years’ Debt Collection experience (essential) - Min. 2 years’ Debt Review experience (essential) - Min. 2 years’ Team Leader experience in a collections environment (essential) - POPI knowledge...
-
Collections Team Lead
1 week ago
Cape Town, Western Cape, South Africa Nimble Credit Solutions Full timeReporting to the Operations Manager, our ideal candidate will be responsible for overseeing the collections, productivity, and administrative performance of our Collections Agents.This key role involves managing performance against set targets, ensuring understanding of business and legislative requirements, and providing full staff...
-
Collections Manager
4 months ago
Cape Town, South Africa Liquid Thought Full time**THE MAIN PURPOSE OF THE ROLE** **JOB REQUIREMENTS** - Grade 12 - Business Diploma /Degree or Credit Management level 5 - Experience in Collections preferably a call center set up. - Proficient in MS Office Packages i.e. Advanced Excel, Word, PowerPoint, and Outlook - Minimum 5 years of experience managing a collections team - Understanding Debicheck...
-
Collections Team Leader
4 weeks ago
Cape Town, South Africa Vantage Debt Management Full time**Collections Team Leader** are achieved in line with the company objectives. **Responsibilities** **Revenue and Efficiency** - Ensure that the team and the agents’ key performance targets are met in line with business requirements - Ensure team and agents quality standards are met and that a high standard of quality is achieved and maintained - Set...
-
Collections Team Leader
3 months ago
Cape Town, South Africa Outworx Full time**Objective**: To achieve optimal recovery of outstanding client debt through first-time resolution, taking into account individual customer circumstances. This role aims to meet or exceed quality assurance, collections KPIs, and targets while delivering professional and accurate service. **Key Responsibilities**: **Customer Interaction**: - Handle inbound...
-
Collections Manager
5 months ago
Cape Town, South Africa Valenture Institute Full timeValenture is an exciting new start-up in the online education space. Our mission is to evolve what it means to “go” to school by transforming physical limitations into digital opportunities. We do this by providing students worldwide with a fully supported, global online high school experience, steeped in academic excellence and rooted in sustainable...
-
Collections Team Leader D
5 months ago
Cape Town, South Africa Sanlam Full time**Who are we?** Sanlam Fintech is a newly established digital first business within the Sanlam Group on a mission to democratize financial advice and solutions for everyone across the African continent. We exist to pioneer inclusive financial confidence helping people build strong foundations to bridge the gap in generational wealth. Our culture us that of...
-
Outbound Collections Manager
5 months ago
Cape Town, South Africa MCI Careers Full timeLOCATION: Cape Town, ZA JOB TYPE: Full-Time POSITION OVERVIEW: **Job Title**: Outbound Collections Manager **Job Type**: Full-time, Permanent **Location**: Onsite, Cape Town (US hours) **About Us**: MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a...
-
Outbound Collections Manager
5 months ago
Cape Town, South Africa MCI Military Recruitment Full timePOSITION OVERVIEW: **Job Title**: Outbound Collections Manager **Job Type**: Full-time, Permanent **Location**: Onsite, Cape Town (US hours) **About Us**: MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on...
-
Outbound Collections Manager
5 months ago
Cape Town, South Africa ValorVIP Full timePOSITION OVERVIEW: **Job Title**: Outbound Collections Manager **Job Type**: Full-time, Permanent **Location**: Onsite, Cape Town (US hours) **About Us**: MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on...
-
Outbound Collections Manager
5 months ago
Cape Town, South Africa MCI Jobs Full timePOSITION OVERVIEW: **Job Title**: Outbound Collections Manager **Job Type**: Full-time, Permanent **Location**: Onsite, Cape Town (US hours) **About Us**: MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on...
-
Debt Collection Manager
3 weeks ago
Cape Town, Western Cape, South Africa Property24 Full timeDebt Collection and Management OpportunityCape Town, South AfricaProperty24 is seeking an experienced Debtors Manager to join our team in Cape Town. As a key member of our finance team, you will be responsible for managing a team of debt collection specialists and developing strategies to reduce outstanding debts and improve cash flow.Key...
-
Collections Management Professional
2 days ago
Cape Town, Western Cape, South Africa Unique Personnel Ltd Full timeJob Title: Collections Team ManagerAbout the Role:Unique Personnel Ltd is seeking a highly skilled and experienced Collections Team Manager to join our team in Woodstock, Cape Town. As a key member of our operations team, you will be responsible for managing the collections, productivity, and administrative performance of our Collections Agents.Key...
-
Debt Collection Manager
1 month ago
Cape Town, Western Cape, South Africa Property24 Full timeDebt Collection and Credit Management OpportunityCape Town, South AfricaProperty24 is seeking an experienced Debtors Manager to join our team in Cape Town. As a key member of our finance department, you will be responsible for managing debtor accounts, developing and implementing debt collection strategies, and ensuring uniformity in customer naming...