Collections Team Leader

3 weeks ago


Cape Town, South Africa National Debt Advisors Full time

**Qualifications and Experience**:

- Matric (essential)
- Related Diploma or degree (advantageous)
- Clear ITC and criminal record (essential)
- Min. 2 years’ Debt Collection experience (essential)
- Min. 2 years’ Debt Review experience (essential)
- Min. 2 years’ Team Leader experience in a collections environment (essential)
- POPI knowledge (advantageous)
- Knowledgeable in Payments Distribution Agents
- Familiar with payment processes, tools and systems

**Competencies**:

- Ability to work accurately whilst under pressure
- Ability to understand and communicate complex data and results
- Ability to build and maintain relationships
- Strong problem solving, decision-making, and conceptual thinking skills
- Ability to persuade and influence
- Proficient in debt collection systems and technologies
- Excellent verbal and written communication skills
- Strong Customer Service skills

**Responsibilities**:

- Managing a team of Payments and Collections Administrators
- Driving team targets in accordance with the department's KPI requirements
- Evaluating data and using the information to boost productivity and ensure steady staff development
- Ensuring high collection and retention rates
- Managing the collection book at optimal capacity
- Providing encouragement, training, coaching and performance improvement plans to agents where necessary
- Ensuring adherence to compliance requirements through call listening and performance evaluation
- Liaising with other departments to ensure departmental synergy and ultimate company success
- Ensuring relevant HR documentation is submitted electronically as well as manually

**Education**:

- High School (matric) (required)

**Experience**:

- Team Leader: 2 years (required)



  • Cape Town, Western Cape, South Africa National Debt Advisors Full time

    Qualifications and Experience: Matric (essential) Related Diploma or degree (advantageous) Clear ITC and criminal record (essential) Min. 2 years' Debt Collection experience (essential) Min. 2 years' Debt Review experience (essential) Min. 2 years' Team Leader experience in a collections environment (essential) POPI knowledge (advantageous) Knowledgeable in...


  • Cape Town, South Africa RMV Solutions Pty Ltd Full time

    Managing a team of Payments and Collections Administrators Driving team targets in accordance with the departments KPI requirements Evaluating data and using the information to boost productivity and ensure steady staff development. Ensuring high collection and retention rates Managing the collection book at optimal capacity Providing encouragement,...


  • Cape Town, Western Cape, South Africa RMV Solutions Pty Ltd Full time

    Managing a team of Payments and Collections AdministratorsDriving team targets in accordance with the departments KPI requirementsEvaluating data and using the information to boost productivity and ensure steady staff development.Ensuring high collection and retention ratesManaging the collection book at optimal capacityProviding encouragement, training,...


  • Cape Town, South Africa Lendplus Technology Full time

    Requirements: - High motivation and desire to demonstrate the potential and grow within the organization; - Strong analytical skills and consistency in decision-making; - Experience as Collections Team Lead/Collections Supervisor/Deputy Head of Collections Department; - 1+ years of managing experience; - Proactivity, reliability and accountability; - Being...


  • Cape Town, Western Cape, South Africa Lendplus Technology Full time

    Requirements: High motivation and desire to demonstrate the potential and grow within the organization; Strong analytical skills and consistency in decisionmaking; Experience as Collections Team Lead/Collections Supervisor/Deputy Head of Collections Department; 1+ years of managing experience; Proactivity, reliability and accountability; Being a team player,...

  • Team Leader

    2 weeks ago


    Cape Town, South Africa National Debt Advisors Full time

    **National Debt Advisor is looking for a Team Leader to join their team!!!** **Responsibilities**: - Managing a team of sales Lead generators - Driving team targets in accordance with the department's KPI requirements - Evaluating data and using the information to boost productivity and ensure steady staff development. - Managing the collection book at...


  • Cape Town, Western Cape, South Africa Teleperformance South Africa Full time

    Job OverviewThe successful applicant will be responsible for directly managing and developing a team to efficiently and effectively achieve business and campaign objectives, ensuring quality standards are adhered to at all times.Main Responsibilities (but not limited to) You should begin your day by evaluating the prior day/week/month performance reports...

  • Team Leader

    1 week ago


    Cape Town, Western Cape, South Africa Standard Bank Of South Africa Limited Full time

    Team Leader , Credit Evaluation Management Job Overview Business Segment: Personal & Private Banking Lead a team of Credit Evaluation Managers and/or Officers who assess and evaluate lending applications for clients/small businesses (including self-employed applicants) based on sound credit risk and affordability assessments, financial principles and credit...


  • Cape Town, South Africa Sanlam Full time

    **Who are we?** Sanlam Fintech is a newly established digital first business within the Sanlam Group on a mission to democratize financial advice and solutions for everyone across the African continent. We exist to pioneer inclusive financial confidence helping people build strong foundations to bridge the gap in generational wealth. Our culture us that of...

  • Sales Team Leader

    1 week ago


    Cape Town, Western Cape, South Africa RMV Solutions Pty Ltd Full time

    Our client stands out as a premier debt counseling firm nationwide, reflecting their exceptional client service and the caliber of their team members. They are dedicated to fostering fairness, diversity, and growth opportunities for their employees as an equal-opportunity employer. Currently, they are seeking a Sales Team Leader who is results-oriented to...


  • Cape Town, Western Cape, South Africa Sanlam Full time

    Who are we?Sanlam Fintech is a newly established digital first business within the Sanlam Group on a mission to democratize financial advice and solutions for everyone across the African continent. We exist to pioneer inclusive financial confidence helping people build strong foundations to bridge the gap in generational wealth. Our culture us that of...

  • Team Leader

    1 week ago


    Cape Town, Western Cape, South Africa ABC Worldwide (Pty) Ltd Full time

    Role / Responsibility Manage teams Ensure customer satisfaction and productivity Meet targets Motivate team members Manage complaints Monitor call transactions Provide coaching and feedback to team members Assist new hires Client Interaction, where required Ensure compliance with internal policies and procedures, external regulations and information security...


  • Cape Town, Western Cape, South Africa West Coast Personnel Full time

    Picker Packer Team Leader - Kraaifontein, Cape Town – Market related Salary Company specializing in Manufacturing irrigation piping and components seeks a Picker Packer Team LeaderResponsibilities:Accurate picking and packing of orders.Monitoring picking duration and accuracy, and picklist traceability.Communicating and investigating stock and picking...

  • Team Leader

    1 week ago


    Cape Town, Western Cape, South Africa PRR Recruitment Services Full time

    Team leader – R500k p.a (Rondebosh) This well know company in Rondebosh is seeking a Team leader.The ideal candidate will have strong experience in management of databases3-years related experienceStaff management on a team leader levelValue Added services Bill payment, Electricity (VAS)3 years SQL Database Administration in a highly pressurised...

  • Team Leader

    1 month ago


    Cape Town, South Africa PRR Recruitment Services Full time

    Team leader – R500k p.a (Rondebosh) This well know company in Rondebosh is seeking a Team leader.The ideal candidate will have strong experience in management of databases3-years related experienceStaff management on a team leader levelValue Added services Bill payment, Electricity (VAS)3 years SQL Database Administration in a highly pressurised...

  • Team Leader

    3 weeks ago


    Cape Town, South Africa PRR Recruitment Services Full time

    Team leader – R500k p.a (Rondebosh) This well know company in Rondebosh is seeking a Team leader.The ideal candidate will have strong experience in management of databases3-years related experienceStaff management on a team leader levelValue Added services Bill payment, Electricity (VAS)3 years SQL Database Administration in a highly pressurised...

  • Team Leader

    1 week ago


    Cape Town, Western Cape, South Africa CallForce BPO Specialist Full time

    The Team leader will be responsible for achieving daily, monthly, quarterly and annual goals by driving and motivating the Nightshift team. This is a debt consolidation campaign for an international client, so your ability to work with the team to ensure performance targets are met are crucial for this role. The Team Leader will build direct relationships...

  • Team Leader

    2 weeks ago


    Cape Town, South Africa Webhelp Full time

    **Job Advert** You’ve been working hard to build your career in the service industry and by now you know the ins and outs of customer service. Your passion for people and ability to help others is sure to pay off. We’re on the lookout for a determined individual who values the importance of team playing and are ready to step up and lead by shining...


  • Cape Town, Western Cape, South Africa Shoprite Full time

    Purpose of the JobThe Main Function of this position is to Maximise Collections and manage/reduce the arrears and Minimise Losses in the Ok Furniture/H+H Ledger under his/her responsibility by delegation of duties to relevant Team leaders.The Follow up Supervisor will also train and monitor the performance of Team-leaders's reporting to him/her.Job Advert...

  • Team Leader

    4 weeks ago


    Cape Town, South Africa Webhelp Full time

    **Job Advert** If you’ve been working hard to build your career in the service industry and know the ins and outs of customer service then your passion for people and ability to help others is sure to pay off. Concentrix is expanding and we’re looking for Team Leaders to join our game-changers in our Vibrant Cape Town office. We’re a global...