Collections Team Leader

7 months ago


Cape Town, South Africa National Debt Advisors Full time

**Qualifications and Experience**:

- Matric (essential)
- Related Diploma or degree (advantageous)
- Clear ITC and criminal record (essential)
- Min. 2 years’ Debt Collection experience (essential)
- Min. 2 years’ Debt Review experience (essential)
- Min. 2 years’ Team Leader experience in a collections environment (essential)
- POPI knowledge (advantageous)
- Knowledgeable in Payments Distribution Agents
- Familiar with payment processes, tools and systems

**Competencies**:

- Ability to work accurately whilst under pressure
- Ability to understand and communicate complex data and results
- Ability to build and maintain relationships
- Strong problem solving, decision-making, and conceptual thinking skills
- Ability to persuade and influence
- Proficient in debt collection systems and technologies
- Excellent verbal and written communication skills
- Strong Customer Service skills

**Responsibilities**:

- Managing a team of Payments and Collections Administrators
- Driving team targets in accordance with the department's KPI requirements
- Evaluating data and using the information to boost productivity and ensure steady staff development
- Ensuring high collection and retention rates
- Managing the collection book at optimal capacity
- Providing encouragement, training, coaching and performance improvement plans to agents where necessary
- Ensuring adherence to compliance requirements through call listening and performance evaluation
- Liaising with other departments to ensure departmental synergy and ultimate company success
- Ensuring relevant HR documentation is submitted electronically as well as manually

**Education**:

- High School (matric) (required)

**Experience**:

- Team Leader: 2 years (required)



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