Collections Team Leader D

4 weeks ago

Cape Town, South Africa Sanlam Full time

**Who are we?**

Sanlam Fintech is a newly established digital first business within the Sanlam Group on a mission to democratize financial advice and solutions for everyone across the African continent. We exist to pioneer inclusive financial confidence helping people build strong foundations to bridge the gap in generational wealth. Our culture us that of agility and constant deployment, we believe in learning fast, learning cheap and learning forward. Our aim is to provide a work environment where knowledge workers can accelerate the development of their ideas and bring innovation to market, at the same time provide compelling career and development proposition that will enable them to realize their dreams.

**What will you do?**
- Manage a team of collectors to ensure they achieve collection quality and productivity targets to increase revenue through implementation of various strategies and campaigns**What will make you successful in this role?**
- Comply with governance in terms of legislative, regulatory and audit requirements
- Control the administrative activities relative to the function of deceased and insolvent estates by ensuring liaison with third parties i.e. attorneys, trustees, executors, liquidators by the collectors
- Control the risk grading of the customer base, by inputing data into Regulatory Credit Risk reports and models, to ensure minimising of risk to the organisation
- Counsel surviving spouses to expedite closure of home loan accounts by analysing surviving spouse or executor financial worthiness to manage risk for the organisation
- Maximise productivity through the optimal utilisation of available resources, including human resources, for the collection department
- Ensure legal action for nonperformance by either executor, surviving spouse or solvent half share owner of properties were done by collectors
- Control that the data is retrieved and manipulated into an understandable format through extensive data mining and analysis by the collectors
- Role Requirements- Qualifications- Grade 12
- Experience- Two years contact centre experience
- Collections experience is advantageous

**Knowledge and Skills**
- Drive leads and service targets- Coaching, quality and compliance- Reporting and communication- Management of employees**Personal Attributes**
- Decision quality - Contributing independently- Interpersonal savvy - Contributing independently- Plans and aligns - Contributing independently- Directs work - Contributing independently**Build a successful career with us**
- We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future - your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters - Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office - the group provides many opportunities for growth and development.**Core Competencies**
- Cultivates innovation - Contributing independently- Customer focus - Contributing independently- Drives results - Contributing independently- Collaborates - Contributing independently- Being resilient - Contributing independently**Turnaround time**Our commitment to transformation**

The Sanlam Group is committed to achieving transformation and embraces diversity. This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are key components to ensuring a thriving and sustainable business in South Africa. The Group's Employment Equity plan and targets will be considered as part of the selection process.

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