Collections Team Leader

3 weeks ago

Cape Town, South Africa Vantage Debt Management Full time

**Collections Team Leader**

are achieved in line with the company objectives.

**Responsibilities**

**Revenue and Efficiency**
- Ensure that the team and the agents’ key performance targets are met in line with business

requirements
- Ensure team and agents quality standards are met and that a high standard of quality is

achieved and maintained
- Set and maintain production standards and targets in line with departmental requirements
- Meet team efficiency targets as per KPA requirements for department

**Ensure that an exceptional customer experience is consistently achieved**
- Attend to all escalated matters from Agents or customers, ensuring customer satisfaction is

maintained
- Promote excellent customer service orientation within team of Agents and across the wider

business
- Continuously improve customer experience and service delivery statistics
- Ensure Customer Excellence is achieved by driving and maintaining high standards of quality

and integrity

**Ensure service level agreements are adhered to**
- Ensure that the departments service level agreements are in place and are achieved
- Constantly engage with management regarding any challenges identified to mitigate through

appropriate measures

**People management**
- Ensure all team members have KPA’s and personal development plans in place with clear and

tangible goals
- Lead, guide, develop and support your agents by identifying and conducting coaching and

training to achieve performance standards
- Foster an environment that encourages and rewards innovation and challenges current

methodologies
- Promote staff engagement by ensuring adequate measures are in place to improve culture in

the Department
- Initiate and participate in motivational team and departmental activities
- Effective workforce planning ensuring adequate resources are in place to meet departmental

objectives
- Ensure all agents follow the leave management process and that all leave has been captured

and approved
- Identify and manage behaviour in line with prescribed legislation and company policies and

procedures

**Reporting**
- Capture required data in order to ensure all systems are up to date and accurate
- Manage and track the team’s performance hourly, daily, weekly and monthly
- Provide accurate reports in line with the departments requirements
- Identify adverse variances and / or negative trends and proactively develop action plans to

address this
- Provide operational feedback to the Management team by identifying trends through data

analysis

**Quality control**
- Monitor calls and provide relevant feedback for improvement
- Conduct regular coaching in order to improve quality of service delivery
- Take appropriate action when quality standards are not met or upheld

**Projects**
- Participate in any projects as per the agreed KPA
- Assist with the implementation and optimization of projects and assignments

**Motivation**
- Initiate and participate in motivational team and departmental activities
- Ensure all motivational activities are planned and implemented in line with the motivational

plan to ensure buy-in from agents
- Complete motivational tasks within the required timeframes

**Requirements**:
**Team Leader Min Requirements**:

- National Diploma or Degree
- Debt Counselling experience minimum 1 year (NB)
- Minimum of 2 years’ experience managing a team
- 2 Years Collections Experience
- Lead Management Experience
- Strong evaluation ability, business acumen, and commercial awareness
- Excellent communication, interpersonal, and customer service skills
- Strong Leadership abilities
- Good time management, strategic planning, and organizational skills

  • Collections Team Leader

    2 weeks ago

    Cape Town, South Africa National Debt Advisors Full time

    **Qualifications and Experience**: - Matric (essential) - Related Diploma or degree (advantageous) - Clear ITC and criminal record (essential) - Min. 2 years’ Debt Collection experience (essential) - Min. 2 years’ Debt Review experience (essential) - Min. 2 years’ Team Leader experience in a collections environment (essential) - POPI knowledge...

  • Collections Team Leader

    4 weeks ago

    Cape Town, South Africa Virgin Active South Africa (Pty) Ltd Full time

    **Our purpose** is to _change people’s lives for the better through wellness_. We are passionate about supporting people to lead healthy fulfilled lives by providing a space where they can focus on their physical, mental and social well-being. Our mission is to create an environment where wellness works for everyone. At Virgin Active wellness is not just...

  • Collections Team Leader

    2 weeks ago

    Cape Town, South Africa RMV Solutions Pty Ltd Full time

    Managing a team of Payments and Collections Administrators Driving team targets in accordance with the departments KPI requirements Evaluating data and using the information to boost productivity and ensure steady staff development. Ensuring high collection and retention rates Managing the collection book at optimal capacity Providing encouragement,...

  • Collections Team Leader

    2 weeks ago

    Cape Town, South Africa Lendplus Technology Full time

    Requirements: - High motivation and desire to demonstrate the potential and grow within the organization; - Strong analytical skills and consistency in decision-making; - Experience as Collections Team Lead/Collections Supervisor/Deputy Head of Collections Department; - 1+ years of managing experience; - Proactivity, reliability and accountability; - Being...

  • Collections Team Leader

    3 weeks ago

    Cape Town, South Africa MSD - CONSULTING Full time

    **REQUIREMENTS** - Level Of Education : Matric - Experience : Contact Centre Collections - Management Experience : Minimum 2 years - Language : English **SKILLS** - Target Driven - Money Hungry - Meets Deadlines BASIC WITH COMMISSION **Job Types**: Full-time, Permanent **Salary**: R9,000.00 - R12,000.00 per month **Education**: - High School (matric)...

  • Call Centre Collections Team Leader

    3 days ago

    Cape Town, South Africa Lewis Group Full time

    Key Responsibilities: Manage and assist with collection projectsImplement appropriate collection strategies and campaignsLoad campaigns; send emails/sms’s, monitor productivity and provide daily statsConduct call audits and provide coachingConduct High Risk calls/queries and escalating to the relevant departmentsCompile, analyze and submit reports to...

  • Collections Team Leader

    2 weeks ago

    Cape Town, South Africa Outworx Full time

    **Objective**: To achieve optimal recovery of outstanding client debt through first-time resolution, taking into account individual customer circumstances. This role aims to meet or exceed quality assurance, collections KPIs, and targets while delivering professional and accurate service. **Key Responsibilities**: **Customer Interaction**: - Handle inbound...

  • Collections Team Leader

    3 weeks ago

    Cape Town, South Africa Teleperformance South Africa Full time

    **Job Overview** The successful applicant will be responsible for directly managing and developing a team to efficiently and effectively achieve business and campaign objectives, ensuring quality standards are adhered to at all times. **Main Responsibilities (but not limited to)** - You should begin your day by evaluating the prior day/week/month...

  • Collections Team Leader D

    2 weeks ago

    Cape Town, South Africa Sanlam Full time

    **Who are we?** Sanlam Fintech is a newly established digital first business within the Sanlam Group on a mission to democratize financial advice and solutions for everyone across the African continent. We exist to pioneer inclusive financial confidence helping people build strong foundations to bridge the gap in generational wealth. Our culture us that of...

  • Team Leaders

    4 weeks ago

    Cape Town, South Africa Sigma Connected Group Full time

    What being part of the Sigma Family means for you: **Team Leader** As a Team Leader, you will be responsible for leading a team of Customer Advisors, driving exceptional operational performance while ensuring full compliance with regulatory standards, with a particular focus on treating customers fairly. You will report directly to the Service Delivery...

  • Team Leader

    3 weeks ago

    Cape Town, South Africa WNS Global Services Full time

    Company Description **WNS Global Services Inc.** (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance,...

  • Sales Team Leader

    4 weeks ago

    Cape Town, South Africa Debtline Full time

    **Sales Team Leader** **Who are we and what do we believe in?** Our purpose is to deliver solutions to consumers who are over indebted, build trust with them and support their ability to achieve their financial goals. We’re deeply digitally focused, highly energetic, and very ambitious. Infinity Group forms part of the Balfour Group which was founded in...

  • Team Leader

    3 weeks ago

    Cape Town, South Africa O'Dwyer Personnel Full time

    **Responsibilities**: - Manage teams and ensure customer satisfaction, Transaction/Call Monitoring, Quality and ensuring that productivity targets are met - Ability to identify inefficient/ineffective processes and develops recommendations to enhance controls and efficiency - Providing motivation, coaching and feedback to team members to enable them to...

  • Admin & Invoicing Clerk

    4 weeks ago

    Cape Town, South Africa Pack Leader Pet Products Full time

    Are you a highly organised, detail-oriented professional with a knack for administrative tasks and a passion for pet products? Pack Leader Pet Products (Pty) Ltd is seeking an Admin and Invoicing Clerk to join our dynamic team in Stikland, Western Cape. If you're a team player who thrives in a fast-paced environment and excels in meeting deadlines, we want...

  • Team Leader

    4 weeks ago

    Cape Town, South Africa O'Dwyer Personnel Full time

    R18000 - R21000 Basic + Benefits **Responsibilities**: - Manage teams and ensure customer satisfaction, Transaction/Call Monitoring, Quality and ensuring that productivity targets are met - Ability to identify inefficient/ineffective processes and develops recommendations to enhance controls and efficiency - Providing motivation, coaching and feedback to...

  • Team Leader

    4 weeks ago

    Cape Town, South Africa O'Dwyer Personnel Full time

    R18000 - R21000 Basic + Benefits **Responsibilities**: - Manage teams and ensure customer satisfaction, Transaction/Call Monitoring, Quality and ensuring that productivity targets are met - Ability to identify inefficient/ineffective processes and develops recommendations to enhance controls and efficiency - Providing motivation, coaching and feedback to...

  • Team Leader

    4 weeks ago

    Cape Town, South Africa PRR Recruitment Services Full time

    **Team leader - R500k p.a (Rondebosh)** This well know company in Rondebosh is seeking a Team leader. 3-years related experience Staff management on a team leader level Value Added services Bill payment, Electricity (VAS) 3 years SQL Database Administration in a highly pressurised environment (Database team) Specialist Skills required: AWS Cloud...

  • Admin & Invoicing Clerk

    4 weeks ago

    Cape Town, South Africa Pack Leader Pet Products Full time

    Are you a highly organised, detail-oriented professional with a knack for administrative tasks and a passion for pet products? Pack Leader Pet Products (Pty) Ltd is seeking an Admin and Invoicing Clerk to join our dynamic team in Stikland, Western Cape. If you're a team player who thrives in a fast-paced environment and excels in meeting deadlines, we want...

  • Team Leader

    3 weeks ago

    Cape Town, South Africa O'Dwyer Personnel Full time

    Team Leader (Night Shift) Shifts - (9pm - 8.30) - Responsibilities: Manage teams and ensure customer satisfaction, Transaction/Call Monitoring, Quality and ensuring that productivity targets are met - Ability to identify inefficient/ineffective processes and develops recommendations to enhance controls and efficiency - Providing motivation, coaching and...

  • Sales Team Leader

    4 weeks ago

    Cape Town, South Africa RMV Solutions Pty Ltd Full time

    Our client stands out as a premier debt counseling firm nationwide, reflecting their exceptional client service and the caliber of their team members. They are dedicated to fostering fairness, diversity, and growth opportunities for their employees as an equal-opportunity employer. Currently, they are seeking a Sales Team Leader who is results-oriented to...