Collections Manager

5 months ago

Cape Town, South Africa Liquid Thought Full time

**THE MAIN PURPOSE OF THE ROLE**

**JOB REQUIREMENTS**
- Grade 12
- Business Diploma /Degree or Credit Management level 5
- Experience in Collections preferably a call center set up.
- Proficient in MS Office Packages i.e. Advanced Excel, Word, PowerPoint, and Outlook
- Minimum 5 years of experience managing a collections team
- Understanding Debicheck payments and collections system and rules
- Understanding of alternative payment gateway partners and processes
- Data Analysis Skills
- Knowledge of the In-Duplum rule, the Prescription Act, the Debt Collectors Act and the National Credit Act
- Experience in collections in Pay Day Loans / Micro-lending environment is an added advantage.
- Experience with auto-dialler systems.

**SKILLS**
- Team Management
- Hiring and on job training of team members
- Team performance management
- Attention to detail.
- Ability to handle pressure.
- Deadline/Target driven.
- Excellent communication and writing skills.
- Analytical skills
- Planning skills
- Problem-solving skills.
- Reporting skills

**KEY PERFORMANCE AREAS**
- Portfolio Management. Understand the portfolio and drive collections through smart and strategic processes.
- Optimise collections activities to ensure the business has sound liquidity and working capital.
- Daily management and monitoring of performance against set forecast targets, utilising reports available and month-to-date performance.
- Daily management of collections Campaigns through different channels
- Compilation and distribution of daily collections reports to relevant stakeholders
- Query process and consumer queries and escalations are managed and executed timeously.
- Weekly management and reporting of collections activities status to Senior Management
- Monthly EDC portfolio balancing process, which includes reconciliation of accounts, allocation and retraction of accounts, clean up, and movement of accounts to relevant buckets.
- Ensure EDCs operate within the terms of the Service Level Agreement
- Regularly analyse key performance indicators (KPIs) and perform trend analysis to provide concise summaries and root-cause analysis of performance trends to senior management.

**REPORTS**
- Collections Forecast Report
- Soft Trace Report
- Debicheck Suspended accounts report.
- Daily/weekly collections report
- Agents Efficiency Reports
- Compiling ad-hoc reports and additional project support
- Providing input to monthly Reports

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