Collections Manager

6 months ago

Cape Town, South Africa Valenture Institute Full time

Valenture is an exciting new start-up in the online education space. Our mission is to evolve what it means to “go” to school by transforming physical limitations into digital opportunities. We do this by providing students worldwide with a fully supported, global online high school experience, steeped in academic excellence and rooted in sustainable practices. We believe in providing more than just a quality online education - we’re dedicated to building and empowering a purpose-driven, global student body and equipping them to make the best of both their individual and collective futures.

Looking for a fast-paced job where you get to utilise your strong leadership skills and financial acumen? Join our team as a collections manager and lead our credit and collections department, ensuring that cases are handled appropriately and according to company policy. With your excellent organisational skills, you will oversee a team of hard-working collection staff members to communicate with clients who owe money and increase the percentage of successful repayments. You will have the chance to grow this department from the ground up as you see fit to create a proficient and efficient department. Foster team unity as you build relationships while working closely with your team and fellow managers to continually reach department and company-wide business goals.

**The role**:
Summary:
The role’s responsibilities are, but not limited to:

- Coordinate activities of staff members to ensure a smooth and efficient department that reduces the number of cases that are overlooked.
- Oversee the collection of outstanding credit and invoices to minimise profit loss while ensuring it is handled appropriately and per company policy.
- Create and implement strategies to increase the number of successful collections on outstanding debt.
- Recruit, hire, train and evaluate staff members within the collections department to ensure a sufficient number of staff members are available to handle the workload.
- Develop goals that complement the overarching business goals of the company and coordinate staff to continually meet and exceed goals.
- Run reports and analyse data pertaining to the department and share with executive staff and managers of department staff as needed.
- Communicate with clients to build and maintain a strong working relationship and reduce the number of clients who stop working with the company.
- Implement credit policies and procedures that retain a smooth running of the department and avoid excessive credit limits.
- Financial vetting of scholarship applicants

**Requirements**:

- Bachelor’s degree, preferably in finance
- 3-5 years of experience in credit and collections
- Proficient in Microsoft Office
- Experience in working with targets and tight deadlines
- Knowledge of relevant legal requirements
- Experience in data analysis
- Excellent verbal and written communication skills

**Preferred**:

- Management experience
- Excellent verbal and written communication skills
- Billing or coding experience

**Benefits**
- Remote working within South Africa
- Voluntary savings programme

**Equal opportunity employer**:
Valenture Institute is committed to transformation and the company's Employment Equity plan will be considered during the selection process. Valenture Institute considers itself an Equal Opportunity Employer and thus aims to eliminate all forms of unfair discrimination in the recruitment and selection of staff.

  • Collections Manager

    5 months ago

    Cape Town, South Africa Liquid Thought Full time

    **THE MAIN PURPOSE OF THE ROLE** **JOB REQUIREMENTS** - Grade 12 - Business Diploma /Degree or Credit Management level 5 - Experience in Collections preferably a call center set up. - Proficient in MS Office Packages i.e. Advanced Excel, Word, PowerPoint, and Outlook - Minimum 5 years of experience managing a collections team - Understanding Debicheck...

  • Outbound Collections Manager

    5 months ago

    Cape Town, South Africa MCI Military Recruitment Full time

    POSITION OVERVIEW: **Job Title**: Outbound Collections Manager **Job Type**: Full-time, Permanent **Location**: Onsite, Cape Town (US hours) **About Us**: MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on...

  • Outbound Collections Manager

    5 months ago

    Cape Town, South Africa ValorVIP Full time

    POSITION OVERVIEW: **Job Title**: Outbound Collections Manager **Job Type**: Full-time, Permanent **Location**: Onsite, Cape Town (US hours) **About Us**: MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on...

  • Outbound Collections Manager

    5 months ago

    Cape Town, South Africa MCI Jobs Full time

    POSITION OVERVIEW: **Job Title**: Outbound Collections Manager **Job Type**: Full-time, Permanent **Location**: Onsite, Cape Town (US hours) **About Us**: MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on...

  • Outbound Collections Manager

    6 months ago

    Cape Town, South Africa MCI Careers Full time

    LOCATION: Cape Town, ZA JOB TYPE: Full-Time POSITION OVERVIEW: **Job Title**: Outbound Collections Manager **Job Type**: Full-time, Permanent **Location**: Onsite, Cape Town (US hours) **About Us**: MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a...

  • Collections Management Professional

    3 weeks ago

    Cape Town, Western Cape, South Africa Unique Personnel Ltd Full time

    Job Title: Collections Team ManagerAbout the Role:Unique Personnel Ltd is seeking a highly skilled and experienced Collections Team Manager to join our team in Woodstock, Cape Town. As a key member of our operations team, you will be responsible for managing the collections, productivity, and administrative performance of our Collections Agents.Key...

  • Inbound Collections Department Manager

    3 weeks ago

    Cape Town, Western Cape, South Africa Fempower Full time

    Collections and Debt Management RoleAt Fempower, we are seeking a skilled and experienced Collections and Debt Management professional to join our team as a Department Manager. This role will play a crucial part in our organization's efforts to manage and collect debts effectively, while maintaining a customer-centric approach.Key Responsibilities:Develop...

  • Collections Team Manager

    6 months ago

    Cape Town, South Africa Nimble Group Full time

    **Reporting to**: Operations Manager **Job Purpose**: To manage the collections, productivity and administrative performance of the Collections Agents against set targets and or to ensure TFC objectives are achieved. **Location**: Woodstock, Cape Town **KEY PERFORMANCE AREAS**: Under the management / direction of the Operations Manager, the Team Manager...

  • Outsource Collections Manager

    6 months ago

    Cape Town, South Africa Right People Solutions Full time

    **Senior Manager: External Debt Collections & Recoveries** We need an industry expert who will be based at Head Office and be responsible to maximise outsourced early and late stage collections, as well as post charge off collections (recoveries) by effectively engaging and managing a large panel of external debt collections agencies. **Criteria**: -...

  • Call Center Collections Manager

    5 months ago

    Cape Town, South Africa ValorVIP Full time

    POSITION OVERVIEW: **Job Title**: Call Center Collections Manager **Job Type**: Full-time, Permanent **Location**: Onsite, Cape Town (US hours) **About Us**: MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on...

  • Manager: Outsource Collections

    6 months ago

    Cape Town, South Africa Armstrong Appointments Full time

    Our client in the retail industry based in Cape Town are currently seeking the skills of a Manager: Outsource Collections & Recoveries **Main job function** - Support the Senior Manager in the execution of Outsource collections and Recoveries strategies - Responsible for meeting collections targets by managing day to day relationships with external...

  • Call Center Collections Manager

    5 months ago

    Cape Town, South Africa MCI Military Recruitment Full time

    POSITION OVERVIEW: **Job Title**: Call Center Collections Manager **Job Type**: Full-time, Permanent **Location**: Onsite, Cape Town (US hours) **About Us**: MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on...

  • Manager: Outsource Collections and Recoveries

    6 months ago

    Cape Town, South Africa Truworths Full time

    **Key Responsibilities**: - Support the Senior Manager in the execution of Outsource collections and Recoveries strategies - Responsible for meeting collections targets by managing day to day relationships with external collections agencies - Give input to the development of strategies, policies & procedures; - Support the Senior Manager by implementing and...

  • Collections Team Manager

    1 month ago

    Cape Town, South Africa Nimble Credit Solutions Full time

    Reporting to: Operations Manager Job Purpose: To manage the collections, productivity and administrative performance of the Collections Agents against set targets Location: Woodstock, Cape Town KEY PERFORMANCE AREAS: Under the management / direction of the Operations Manager, the Team Manager will have the...

  • Collection Administrator

    5 months ago

    Cape Town, South Africa Engen Full time

    **Location: Cape Town**: **Grade: FL**: **Purpose of the Job**: - To maximise the collection of accounts receivable and ensure accuracy of customer statements, thereby minimising bad debts and contributing to the company's cash flow **What you'll have done before**: NQF Level 5 (Certificate in Credit Management) 2 years Credit in a Commercial or...

  • Operations Manager Collections Lead

    1 week ago

    Cape Town, Western Cape, South Africa Unique Personnel Ltd Full time

    Unique Personnel Ltd is seeking a skilled Operations Manager Collections Lead to join our team in Woodstock, Cape Town. The successful candidate will be responsible for managing collections, productivity, and administrative performance of the Collections Agents against set targets.About the RoleThis is an exciting opportunity for an experienced Team Manager...

  • Collections Analyst

    6 months ago

    Cape Town, South Africa Lula Full time

    **WHAT WE DO** We're Lula. We build innovative fintech products to help SMEs make cash flow. From instant access to funding to all-in-one business banking accounts and cutting-edge financial analysis tools, we're on it! Our purpose is to help SMEs manage their business better, faster, simpler, Lula, so they can spend more time doing what they...

  • Collections Specialist

    4 weeks ago

    Cape Town, Western Cape, South Africa Virgin Active South Africa Pty Ltd Full time

    Role OverviewThe Collections Specialist will be responsible for recovering outstanding membership fees in a timely and efficient manner while maintaining a positive relationship with members. This role requires a polite and sensitive approach, balancing the need to collect arrears with the importance of preserving long-term relationships.Key...

  • Collections Specialist

    1 month ago

    Cape Town, Western Cape, South Africa MCI, LC Full time

    Job Title: Collections SpecialistAt MCI, we are seeking a highly motivated and dedicated Collections Specialist to join our team. As a Collections Specialist, you will play a crucial role in our organization by assisting in the recovery of outstanding debts from customers.Key Responsibilities:Initiate contact with customers who have overdue accounts through...

  • Collections Consultant

    6 months ago

    Cape Town, South Africa Intelligent Debt Management Full time

    **Collections Consultant** The Intelligent Debt Management (IDM) Group, South Africa’s largest and multi-award winning debt management company, has a position available for a Collections Consultant within the Onboarding, Control and Support Team. The Onboarding, Control and Support Team plays a hugely important role within IDM, by focusing on ensuring...