Collections Manager

7 months ago

Cape Town, South Africa Valenture Institute Full time

Valenture is an exciting new start-up in the online education space. Our mission is to evolve what it means to “go” to school by transforming physical limitations into digital opportunities. We do this by providing students worldwide with a fully supported, global online high school experience, steeped in academic excellence and rooted in sustainable practices. We believe in providing more than just a quality online education - we’re dedicated to building and empowering a purpose-driven, global student body and equipping them to make the best of both their individual and collective futures.

Looking for a fast-paced job where you get to utilise your strong leadership skills and financial acumen? Join our team as a collections manager and lead our credit and collections department, ensuring that cases are handled appropriately and according to company policy. With your excellent organisational skills, you will oversee a team of hard-working collection staff members to communicate with clients who owe money and increase the percentage of successful repayments. You will have the chance to grow this department from the ground up as you see fit to create a proficient and efficient department. Foster team unity as you build relationships while working closely with your team and fellow managers to continually reach department and company-wide business goals.

**The role**:
Summary:
The role’s responsibilities are, but not limited to:

- Coordinate activities of staff members to ensure a smooth and efficient department that reduces the number of cases that are overlooked.
- Oversee the collection of outstanding credit and invoices to minimise profit loss while ensuring it is handled appropriately and per company policy.
- Create and implement strategies to increase the number of successful collections on outstanding debt.
- Recruit, hire, train and evaluate staff members within the collections department to ensure a sufficient number of staff members are available to handle the workload.
- Develop goals that complement the overarching business goals of the company and coordinate staff to continually meet and exceed goals.
- Run reports and analyse data pertaining to the department and share with executive staff and managers of department staff as needed.
- Communicate with clients to build and maintain a strong working relationship and reduce the number of clients who stop working with the company.
- Implement credit policies and procedures that retain a smooth running of the department and avoid excessive credit limits.
- Financial vetting of scholarship applicants

**Requirements**:

- Bachelor’s degree, preferably in finance
- 3-5 years of experience in credit and collections
- Proficient in Microsoft Office
- Experience in working with targets and tight deadlines
- Knowledge of relevant legal requirements
- Experience in data analysis
- Excellent verbal and written communication skills

**Preferred**:

- Management experience
- Excellent verbal and written communication skills
- Billing or coding experience

**Benefits**
- Remote working within South Africa
- Voluntary savings programme

**Equal opportunity employer**:
Valenture Institute is committed to transformation and the company's Employment Equity plan will be considered during the selection process. Valenture Institute considers itself an Equal Opportunity Employer and thus aims to eliminate all forms of unfair discrimination in the recruitment and selection of staff.

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