Collections Team Lead

4 weeks ago


Cape Town, Western Cape, South Africa Nimble Credit Solutions Full time

Reporting to the Operations Manager, our ideal candidate will be responsible for overseeing the collections, productivity, and administrative performance of our Collections Agents.



This key role involves managing performance against set targets, ensuring understanding of business and legislative requirements, and providing full staff management.



Responsibilities:


  • Performance Management: oversee collections, productivity, and quality performance against set targets
  • Point of Escalation: act as the primary point of contact for queries and complaints
  • Business Acumen: stay up-to-date with business and legislative requirements
  • Staff Management: lead and manage a team of Collections Agents
  • Reporting: provide regular performance reports to management
  • Ad-Hoc Duties: undertake any additional tasks as required


Requirements for the role include a minimum of 2 years' experience in a team management position, preferably in a collections environment. The ideal candidate will possess strong financial skills, be target-driven, and have excellent communication and interpersonal abilities.



Requirements:


  • A minimum of 2 years' experience in a team management role
  • Management experience in a collections environment is advantageous
  • Competent in MS Office at an intermediate level


The successful candidate will receive a comprehensive benefits package, including a basic salary, commission-earning potential, and a range of benefits at the full cost to the employer.



Working Hours:

The role requires flexibility, with working hours varying between 07:00 and 20:30, Monday to Friday, and 08:00 and 14:00 on Saturdays, with a maximum of 2 Saturdays per month.



Nimble Credit Solutions is an equal opportunities employer and welcomes applications from diverse candidates.



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