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Team Leader for Technical Support

2 months ago

Pretoria, South Africa Isilumko Staffing Full time

One of the well known long term insurance companies, with a National footprint, is looking for an experienced Technical support candidate with Team leader experience to join their Pretoria branch. 

Responsibilities:

Drafting reports - call closure stats and 1st line support matters

Process implementation and driving continuous improvement (For call closures)

Stakeholder engagement 

Assigning JIRAS

Escalating calls to 3rd Line and other teams

LAN and WAN support

Installing software

Troubleshooting

Assembling of computer

Maintain and repair hardware

Maintain and install cables

Inventory maintenance for hardware and software 

Assist users - 2nd line support

Procure laptops and desktops 

Asset management - obtain quotes, tracking and managing assets

 

Must have: 

A+ and N+ 

Team leader - Technical support experience

No less than 5 years' experience in 2nd and 3rd line support 

Valid drivers' license 

Excellent English communication 

Clear credit record, clear criminal record

Contactable references of 2 most recent employers 

 

 

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