IT Technical Support Team Leader

2 weeks ago


Pretoria, Gauteng, South Africa Isilumko Staffing Full time

A leading Financial Services Provider is looking for a Technical Support Team Leader

Job Description

  • 1. Lead Technical Support Team

    • Provide reports to management on call closure status and first line support related matters

    • Implement processes to ensure calls are closed timeously

    • Liaise with all necessary stakeholders and provide feedback to business and IT Management

    • Ensure jiras are dealt with and closed timeously

    • Assign jiras

    • Monitoring (e.g. Boardrooms)

    • Escalation of calls to 3rd line and other Teams.
  • 2. Provide hardware and software support (LAN & WAN)

    • Install software

    • Troubleshooting (TCF)

    • Assemble computer

    • Repairs & maintenance of hardware & peripherals

    • Installation & maintenance of cabling

    • Maintain inventory for software & hardware (TCF)

    • Desktop patch management
  • 3. Provide 2nd line support to users

    • Investigate and provide solution (TCF)

    • Communicate with users on incident logged (TCF)
  • 4. Finance, procurement and asset management

    • Ensure that end user equipment (e.g. laptops and desktops) are procured timeously

    • Obtain quotes and provide IT Management Team with quotes and recommendations of assets to procure

    • Works closely with the asset management team to ensure that assets are tracked and managed.

Education Requirements

  • Nationals Diploma in IT
  • Technical/Legal Certification
  • A+
  • N+

Experience

  • 5 Years Experience in 2nd and 3rd line of support
  • Team Leader Experience


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