IT Technical Support Team Leader
7 months ago
A leading Financial Services Provider is looking for a Technical Support Team Leader
- 1. _Lead Technical Support Team_
- Provide reports to management on call closure status and first line support related matters
- Implement processes to ensure calls are closed timeously
- Liaise with all necessary stakeholders and provide feedback to business and IT Management
- Ensure jiras are dealt with and closed timeously
- Assign jiras
- Monitoring (e.g. Boardrooms)
- Escalation of calls to 3rd line and other Teams.
- 2. _Provide hardware and software support (LAN & WAN)_
- Install software
- Troubleshooting (TCF)
- Assemble computer
- Repairs & maintenance of hardware & peripherals
- Installation & maintenance of cabling
- Maintain inventory for software & hardware (TCF)
- Desktop patch management
- 3. _Provide 2nd line support to users_
- Investigate and provide solution (TCF)
- Communicate with users on incident logged (TCF)
- 4. _Finance, procurement and asset management_
- Ensure that end user equipment (e.g. laptops and desktops) are procured timeously
- Obtain quotes and provide IT Management Team with quotes and recommendations of assets to procure
- Works closely with the asset management team to ensure that assets are tracked and managed.
**Education Requirements**
- Nationals Diploma in IT
- Technical/Legal Certification
- A+
- N+
**Experience**
- 5 Years Experience in 2nd and 3rd line of support
- Team Leader Experience
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