Team Leader for Technical Support

7 months ago


Pretoria, South Africa Isilumko Staffing Full time

**Responsibilities**:
Drafting reports - call closure stats and 1st line support matters

Process implementation and driving continuous improvement (For call closures)

Stakeholder engagement

Assigning JIRAS

Escalating calls to 3rd Line and other teams

LAN and WAN support

Installing software

Troubleshooting

Assembling of computer

Maintain and repair hardware

Maintain and install cables

Inventory maintenance for hardware and software

Assist users - 2nd line support

Procure laptops and desktops

Asset management - obtain quotes, tracking and managing assets

**Must have**:
A+ and N+

Team leader - Technical support experience

No less than 5 years' experience in 2nd and 3rd line support

Valid drivers' license

Excellent English communication

Clear credit record, clear criminal record

Contactable references of 2 most recent employers



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