Team Leader

2 weeks ago

Pretoria, Gauteng, South Africa Office Beacon South Africa Full time

Job Description:
Team Leader - Virtual Assistants and Client Care


We are seeking a highly motivated and experienced Team Leader to oversee a team of Virtual Assistants and manage client care within our organization.

As the Team Leader, you will play a crucial role in ensuring the efficient and effective delivery of virtual assistant services and maintaining exceptional client satisfaction.

You will be responsible for leading, guiding, and supporting the team members, fostering a positive and productive work environment, and ensuring that all client needs are met with excellence.


Responsibilities:

Team Leadership and Management:

  • Provide strong leadership to a team of Virtual Assistants, fostering a culture of collaboration, growth, and excellence.
  • Assign tasks and responsibilities to team members, ensuring workload distribution is fair and efficient.
  • Conduct regular performance evaluations, provide feedback, and identify areas for development.
  • Motivate and inspire team members to achieve individual and team goals.
  • Foster a positive and inclusive work environment, promoting open communication and teamwork.

Client Care:

  • Serve as the main point of contact for clients, understanding their needs and ensuring a high level of customer satisfaction.
  • Establish and maintain strong relationships with clients, acting as a trusted advisor and addressing any concerns or issues promptly and effectively.
  • Oversee the onboarding process for new clients, ensuring a smooth transition and understanding of their requirements.
  • Monitor client interactions and ensure the team provides timely and accurate responses to inquiries, requests, and issues.
  • Proactively identify opportunities to enhance client experience and deliver valueadded services.

Training and Development:

  • Provide guidance, training, and support to team members to improve their skills and knowledge.
  • Stay updated with industry trends, best practices, and new technologies related to virtual assistant services and client care.
  • Conduct regular training sessions to ensure team members are equipped with the necessary skills and knowledge to deliver exceptional service.
  • Identify and address performance gaps through coaching, mentoring, and implementing performance improvement plans.

Performance Monitoring and Reporting:

  • Establish and track key performance indicators (KPIs) to measure team and individual performance.
  • Analyze performance data and generate reports to identify trends, areas for improvement, and opportunities for optimization.
  • Provide regular updates and reports to management, highlighting achievements, challenges, and recommendations.

Requirements:

  • Proven experience as a Team Leader or Supervisor in a virtual assistant or client care environment.
  • Strong leadership skills with the ability to inspire and motivate a team.
  • Excellent communication and interpersonal skills.
  • Customercentric mindset with a passion for delivering exceptional client care.
  • Strong organizational and time management abilities.
  • Ability to thrive in a fastpaced, dynamic environment.
  • Problemsolving skills and the ability to make effective decisions.
  • Proficiency in relevant software tools and platforms used in virtual assistant services and client care.


This Team Leader role presents an exciting opportunity to lead a team of talented virtual assistants and drive exceptional client care within our organization.

If you have the required experience and skills, we invite you to join our team and contribute to our continued success.


Salary:
R10, R14,000.00 per month

Application Deadline: 2023/08/18

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