IT Technical Support Team Leader

7 months ago


Pretoria, South Africa Isilumko Staffing Full time

A leading Financial Services Provider is looking for a Technical Support Team Leader

Job Description

  • 1. Lead Technical Support Team
    • Provide reports to management on call closure status and first line support related matters
    • Implement processes to ensure calls are closed timeously
    • Liaise with all necessary stakeholders and provide feedback to business and IT Management
    • Ensure jiras are dealt with and closed timeously
    • Assign jiras
    • Monitoring (e.g. Boardrooms)
    • Escalation of calls to 3rd line and other Teams.

  • 2. Provide hardware and software support (LAN & WAN)
    • Install software
    • Troubleshooting (TCF)
    • Assemble computer
    • Repairs & maintenance of hardware & peripherals
    • Installation & maintenance of cabling
    • Maintain inventory for software & hardware (TCF)
    • Desktop patch management

 

  • 3. Provide 2nd line support to users
    • Investigate and provide solution (TCF)
    • Communicate with users on incident logged (TCF)

 


  • 4. Finance, procurement and asset management
    • Ensure that end user equipment (e.g. laptops and desktops) are procured timeously
    • Obtain quotes and provide IT Management Team with quotes and recommendations of assets to procure
    • Works closely with the asset management team to ensure that assets are tracked and managed.

Education Requirements

  • Nationals Diploma in IT
  • Technical/Legal Certification
  • A+
  • N+

Experience

  • 5 Years Experience in 2nd and 3rd line of support
  • Team Leader Experience


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