![Isilumko Staffing](https://media.trabajo.org/img/noimg.jpg)
Team Leader: Technical Support
3 weeks ago
**1. Lead Technical Support Team**
- Provide reports to management on call closure status and first line support related matters
- Implement processes to ensure calls are closed timeously
- Liaise with all necessary stakeholders and provide feedback to business and IT Management
- Ensure jiras are dealt with and closed timeously
- Assign jiras
- Monitoring (e.g. Boardrooms)
- Escalation of calls to 3rd line and other Teams.
**2. Provide hardware and software support (LAN & WAN)**
- Install software
- Troubleshooting (TCF)
- Assemble computer
- Repairs & maintenance of hardware & peripherals
- Installation & maintenance of cabling
- Maintain inventory for software & hardware (TCF)
- Desktop patch management
**3. Provide 2nd line support to users**
- Investigate and provide solution (TCF)
- Communicate with users on incident logged (TCF)
**4. Finance, procurement and asset management**
- Ensure that end user equipment (e.g. laptops and desktops) are procured timeously
- Obtain quotes and provide IT Management Team with quotes and recommendations of assets to procure
- Works closely with the asset management team to ensure that assets are tracked and managed.
**REQUIREMENTS**:
- National Diploma in IT (advantageous)
TECHNICAL/LEGAL CERTIFICATION
- A+
- N+
EXPERIENCE:
- 5 years' experience in 2nd & 3rd line support
- Team lead for technical support experience
-
IT Technical Support Team Leader
3 weeks ago
Pretoria, South Africa Isilumko Staffing Full timeA leading Financial Services Provider is looking for a Technical Support Team Leader - 1. _Lead Technical Support Team_ - Provide reports to management on call closure status and first line support related matters - Implement processes to ensure calls are closed timeously - Liaise with all necessary stakeholders and provide feedback to business and IT...
-
Team Leader for Technical Support
2 weeks ago
Pretoria, Gauteng, South Africa Isilumko Staffing Full timeOne of the well known long term insurance companies, with a National footprint, is looking for an experienced Technical support candidate with Team leader experience to join their Pretoria branch. Responsibilities:Drafting reports - call closure stats and 1st line support mattersProcess implementation and driving continuous improvement (For call...
-
Team Leader
4 weeks ago
Pretoria, South Africa Isilumko Staffing Full timeA leading Financial Services Provider is looking for a Technical Support Team Leader Job Description1. Lead Technical Support Team• Provide reports to management on call closure status and first line support related matters• Implement processes to ensure calls are closed timeously• Liaise with all necessary stakeholders and provide feedback to...
-
IT Technical Support Team Leader
4 weeks ago
Pretoria, South Africa Isilumko Staffing Full timeA leading Financial Services Provider is looking for a Technical Support Team LeaderJob Description1. Lead Technical Support Team• Provide reports to management on call closure status and first line support related matters• Implement processes to ensure calls are closed timeously• Liaise with all necessary stakeholders and provide feedback to business...
-
IT Technical Support Team Leader
2 weeks ago
Pretoria, Gauteng, South Africa Isilumko Staffing Full timeA leading Financial Services Provider is looking for a Technical Support Team LeaderJob Description1. Lead Technical Support Team• Provide reports to management on call closure status and first line support related matters• Implement processes to ensure calls are closed timeously• Liaise with all necessary stakeholders and provide feedback to business...
-
Team Leader: Technical Support
2 weeks ago
Pretoria, Gauteng, South Africa Isilumko Staffing Full timeAre you a passionate IT Technician who has experience in report writing, liaising with stakeholders and 2nd and 3rd line support?This opportunity is for you. A top insurance company is looking for an IT Technician with Team lead Experience to join their IT Communications department as a Team Leader for the Technical Support division within a call center...
-
Team Leader: Technical Support
4 weeks ago
Pretoria, South Africa Isilumko Staffing Full timeAre you a passionate IT Technician who has experience in report writing, liaising with stakeholders and 2nd and 3rd line support?This opportunity is for you. A top insurance company is looking for an IT Technician with Team lead Experience to join their IT Communications department as a Team Leader for the Technical Support division within a call center...
-
Team Leader for Technical Support
3 weeks ago
Pretoria, South Africa Isilumko Staffing Full time**Responsibilities**: Drafting reports - call closure stats and 1st line support matters Process implementation and driving continuous improvement (For call closures) Stakeholder engagement Assigning JIRAS Escalating calls to 3rd Line and other teams LAN and WAN support Installing software Troubleshooting Assembling of computer Maintain and repair...
-
Team Leader for Technical Support
4 weeks ago
Pretoria, South Africa Isilumko Staffing Full timeOne of the well known long term insurance companies, with a National footprint, is looking for an experienced Technical support candidate with Team leader experience to join their Pretoria branch. Responsibilities:Drafting reports - call closure stats and 1st line support mattersProcess implementation and driving continuous improvement (For call...
-
Customer Care Technical Team Leader
4 weeks ago
Pretoria, South Africa SydSen Recruit Full timeGauteng, Pretoria East Customer Care Technical Team Leader - Pretoria East, Gauteng Our client is looking for a **Technical Team Leader** to join their Customer Care team at their branch in Pretoria East. **Key responsibilities**: - People management: leading and developing a team of customer care agents. - Providing technical advice - Ensure all...
-
Customer Care Technical Team Leader
2 weeks ago
Pretoria, Gauteng, South Africa SydSen Recruit Full timeGauteng, Pretoria EastCustomer Care Technical Team Leader - Pretoria East, GautengOur client is looking for a Technical Team Leader to join their Customer Care team at their branch in Pretoria East.Key responsibilities: People management: leading and developing a team of customer care agents. Providing technical advice Ensure all enquiries / complaints are...
-
Infrastructure Team Leader
2 weeks ago
Pretoria, South Africa HRInsync Full time**IT Infrastructure Team Leader** **Purpose** The Infrastructure Team Leader role is to ensure the operation of the infrastructure team within the IT department is streamlined and aligned with the business objectives and operational plan. **Responsibilities**: - Planning, designing, and implementing IT-related activities ICT Infrastructure - Provide...
-
Infrastructure Team Leader
2 weeks ago
Pretoria, Gauteng, South Africa HRInsync Full timeIT Infrastructure Team LeaderPurposeThe Infrastructure Team Leader role is to ensure the operation of the infrastructure team within the IT department is streamlined and aligned with the business objectives and operational plan.Responsibilities: Planning, designing, and implementing ITrelated activities ICT Infrastructure Provide support for the daily...
-
Team Leader
2 weeks ago
Pretoria, Gauteng, South Africa Office Beacon South Africa Full timeJob Description: Team Leader - Virtual Assistants and Client CareWe are seeking a highly motivated and experienced Team Leader to oversee a team of Virtual Assistants and manage client care within our organization. As the Team Leader, you will play a crucial role in ensuring the efficient and effective delivery of virtual assistant services and maintaining...
-
Team Leader Maintenance
4 weeks ago
Pretoria, South Africa ALSTOM Full time.. **Vacancy** **Team Leader Maintenance** **Appointments will be made in line with the company's employment equity plan.** **People with Disability are encouraged to apply.** Gibela’s journey is intrinsically tied to a vision of socio-economic transformation, one that recognises the central role of passenger rail in propelling the South African...
-
IT Infrastructure Team Leader
2 weeks ago
Pretoria, Gauteng, South Africa Medpharm Recruitment Full timeA reputable Medical Aid is seeking an IT Infrastructure Team Leader to join their team in Pretoria.Duties: The Infrastructure Team Leader role is to ensure the operation of the infrastructure team within the IT department is streamlined and aligned with the business objectives and operational plan. Participate in planning, designing and implementing...
-
Team Leader Maintenance
2 weeks ago
Pretoria, Gauteng, South Africa ALSTOM Full time.VacancyTeam Leader MaintenanceAppointments will be made in line with the company's employment equity plan.People with Disability are encouraged to apply.Gibela's journey is intrinsically tied to a vision of socio-economic transformation, one that recognises the central role of passenger rail in propelling the South African economy forward. As we embark on...
-
Team Leader
3 weeks ago
Pretoria, South Africa South African Reserve Bank Full time-The main purpose of this position is to supervise administrative support processes and ensure that quality administrative support services are duly provided in support of the operations of the National Payment System Department (NPSD) at the South African Reserve Bank (SARB). -Detailed Description Plan and allocate work, supervise quality, and facilitate...
-
Team Leader
2 weeks ago
Pretoria, South Africa South African Reserve Bank Full time-The main purpose of this position is to supervise administrative support processes and ensure that quality administrative support services are duly provided in support of the operations of the National Payment System Department (NPSD) at the South African Reserve Bank (SARB). -Detailed Description Plan and allocate work, supervise quality, and facilitate...
-
Consultant - Technical Support Expert
3 weeks ago
Pretoria, South Africa International Water Management Institute Full timeThe Groundwater for Advancing Resilience (G4DR) in Africa project aims to enhance water security and resilience in Africa by unlocking the potential of sustainable groundwater development and management. It will do this through support to the Secretariat of the African Ministers’ Council on Water (AMCOW-Sec). Within the framework of the AMCOW groundwater...