BMW : Customer Services Call Centre Consultant

You will be responsible for responding to inbound queries via voice and email correspondence. Handling and resolving Customer queries. You will be required to handle and resolve reconciliation items as well as refer to procedure manuals when processing requests. You will also need to update standard letters and documents for dealing with Customer...

You will be responsible for responding to inbound queries via voice and email correspondence. Handling and resolving Customer queries. You will be required to handle and resolve reconciliation items as well as refer to procedure manuals when processing requests. You will also need to update standard letters and documents for dealing with Customer queries. ...

Below is an indication of the basic and expected staff requirements: High command of the English language by Means of:Effectively communicating through verbal written communication. Listening, understanding ability to relay information back to customers. Soft skills – Empathy, apathy and an understanding of the difference between the two High...

Below is an indication of the basic and expected staff requirements: High command of the English language by Means of:Effectively communicating through verbal written communication.Listening, understanding ability to relay information back to customers.Soft skills – Empathy, apathy and an understanding of the difference between the twoHigh level of...

At iSON Xperiences, we are on the lookout for an exceptional Customer Services Consultant to join our team. As a key member of our customer service team, you will be responsible for providing top-notch service to our valued customers.Respond to customer inquiries in a timely and professional manner, ensuring that their queries are resolved efficiently and...

Job Description:We are seeking a highly skilled Business Development Consultant to join our team at iSON Xperiences. As a Business Development Consultant, you will be responsible for developing and maintaining strong relationships with our customers, identifying new business opportunities, and driving sales growth.Key Responsibilities:Develop and execute...

**Responsibilities**: - Provide initial hardware support - Effectively resolve customer complaints - Log and close calls in the call desk system - Maintain real-time call updates in the system - Identify issues and escalate them to supervisors - Offer product and service information to customers - Manage a high volume of inbound and outbound calls...

**About Shared Mobility Africa**: Shared Mobility Africa is a leading player in the shared mobility industry, committed to transforming the way people move around urban environments. We provide innovative and sustainable transportation solutions. Join our dynamic team and be part of shaping the future of transportation in Africa. We are currently seeking a...

**About Shared Mobility Africa**: Shared Mobility Africa is a leading player in the shared mobility industry, committed to transforming the way people move around urban environments. We provide innovative and sustainable transportation solutions. Join our dynamic team and be part of shaping the future of transportation in Africa. We are currently seeking a...

**Job Title**: Manager of Call Centre Customer Services **Subsidiary**: MobifyTracker PTY LTD **Location**: Midrand **Job Type**: Full-Time We are seeking a highly skilled and motivated individual to join our team as a Manager of Call Centre Customer Services. As the Manager, you will be responsible for overseeing the day-to-day operations of our call...

**MAIN PURPOSE OF JOB**: To provide superior service to internal and external customers via all contact channels and all media. Ensure the Service Level KPI’s is achieved at all times. **QUALIFICATION & EXPERIENCE**: - Matric or relevant qualification - Customer Service experience in a Call Centre environment would be advantageous - Computer literacy...

About BMW GroupBMW Group is a leading manufacturer of premium vehicles and motorcycles. We are committed to delivering exceptional customer experiences through innovative products, services, and solutions.Job SummaryWe are seeking a highly motivated and organized Customer Support Administrator Assistant to join our team. As a key member of our Customer...

As a key member of our iSON Xperiences team, you will play a vital role in delivering exceptional customer experiences for BMW clients. Your primary responsibility will be to provide top-notch customer service via phone and email, ensuring that all queries are resolved efficiently and effectively.Query Resolution: Handle and resolve customer inquiries,...

**Job Description: Level 2: Call Centre Sales Supervisor =Sales Outbound and Reconnection** **JOB TITLE**: Level 2 Call Centre Sales Supervisor (Customer Relations Coordinator Contact Centre) Reconnections **MAIN PURPOSE OF JOB**: - Ensure every moving client of FADT is assisted according to the required process. Achieve the required appointment numbers...

**Main Purpose** The Call Centre Agent will plays a vital role in receiving inbound calls and respond to customer complaints. To contact current and potential customers from the formal or informal trade by telephone to solicit sales orders. Attend to customer queries and complaints. **Key Responsibilities** - **Communication & stakeholders**...

You will be responsible for delivering exceptional customer service through prompt and professional communication via voice and email correspondence. This role involves handling and resolving customer queries efficiently, ensuring a one call resolution wherever possible.Answer calls within 20 seconds to drive service level and achieve one call resolution by...

Job Title: Settlements and Allocations - Reception Duty Consultant Job Location: Midrand Cost Centre: BMW Agreement Type: Perm  OVERALL PURPOSE OF JOB: You will be responsible for handling, resolving and responding to inbound queries via voice, email and web-chat correspondence. Handle and resolve reconciliation items as well as refer to procedure...

**About Shared Mobility Africa**: Mobify Tracker, a dynamic division of Shared Mobility Africa, is currently seeking passionate and results-driven Call Centre Team Leader to join our rapidly growing team. If you are enthusiastic about managing and leading a team of customer service representatives to ensure exceptional customer service experience, we want to...

We are committed to creating a vibrant working environment where all employees are passionate and excited about their contribution. Our on-going aim is to be recognised as a leading FMCG employer and to create a working environment where people feel free to share ideas and goals. A career opportunity has arisen in the** Call Centre Consumer Lines Department...

About the RoleWe are seeking a highly skilled and experienced Customer Service Consultant to join our team at iSON Xperiences. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our clients, ensuring that their queries are resolved efficiently and effectively.Key ResponsibilitiesCustomer Query...