Level 1 Customer Service/retention Agent

**(Customer Contact Centre) Fidelity ADT - Outbound Customer Service Retention Agent Level 2** **Reporting to**: Customer Service Retention Supervisor **Minimum Qualifications and Experience**: - Matric - A minimum of 2 years customer service experience. - At least 1 to 2 years’ experience within a contact center, of which client retention experience...

**Reporting to**: Customer Service Retention Supervisor **Minimum Qualifications and Experience**: - Matric - A minimum of 2 years customer service experience. - At least 1 to 2 years’ experience within a contact center, of which client retention experience would be - Continuous Improvement experience **Main Duties and Responsibilities**: - Handle...

**Minimum Qualifications and Experience**: - Matric - A minimum of 2 years customer service experience. - At least 1 to 2 years’ experience within a contact center, of which client retention experience would be - Continuous Improvement experience **Main Duties and Responsibilities**: - Handle Queries and Cancellations for both Dealer, IIP and In-House...

**Minimum Qualifications and Experience**: - Matric - A minimum of 2 years customer service experience. - At least 1 to 2 years’ experience within a contact center, of which client retention experience would be - Continuous Improvement experience **Main Duties and Responsibilities**: - Handle Queries and Cancellations for both Dealer, IIP and In-House...

Outbound Customer Service Retention Agent Level 2 Reporting to: Customer Service Retention Supervisor **Overall Purpose of the Job**: **Minimum Qualifications and Experience**: - Matric - A minimum of 2 years customer service experience. - At least 1 to 2 years’ experience within a contact center, of which client retention experience would be...

**CCC Outbound Sales Admin Agent Level 2** **Reporting to**: CCC Outbound Sales Supervisor **Minimum Qualifications and Experience**: - Matric - At least 1 to 2 years’ experience within a contact center, of which admin experience would be - Continuous Improvement experience - Proven experience as an office administrator, office assistant or relevant...

Job DescriptionAs a key member of the TalentCru team, you will lead the development and execution of effective retention strategies to optimize customer satisfaction and drive business success. The ideal candidate will have 8 years of proven experience in a retention and collections environment, preferably within the financial services or insurance...

We are currently recruiting for a Reservations and Ticketing Agent to join our team at Tanqeeb. In this role, you will be responsible for providing a high level of customer service, handling customer inquiries, and making reservations for passengers.The key responsibilities of this position include:Providing exceptional customer service and resolving...

**MAIN PURPOSE OF JOB**: To provide superior service to internal and external customers via all contact channels and all media. **QUALIFICATION & EXPERIENCE**: - Matric or relevant qualification - Customer Service experience in a Call Centre environment would be advantageous - Computer literacy essential (MS Word, Excel, Outlook, Listener) **Duties and...

**MAIN PURPOSE OF JOB**: To provide superior service to internal and external customers via all contact channels and all media. **QUALIFICATION & EXPERIENCE**: - Matric or relevant qualification - Customer Service experience in a Call Centre environment would be advantageous - Computer literacy essential (MS Word, Excel, Outlook, Listener) **Duties and...

Title: New Business Specialist - CCC Level 2 FindU Agent Reporting to: Sales Supervisor Location: CCC Ulwazi Midrand **Overall Purpose of the role**: To drive new sales, maintain a healthy customer base as well as ensure all existing clients receive service within regards to **_Secure Home, Secure Connect, RiskWatch_** and FindU business. As well as other...

JOBNUMBER **iOCO03437** - CONTRACT TYPE **Contract** - CONTRACT TYPE: **OnSite** **The Role**: Transform Your Career Story with iOCO Infrastructure Services. We are seeking a** Service Desk Agent**to join our team. As a Service Desk Agent you’ll be the go-to hero for resolving technical issues, ensuring seamless IT experiences for our team. If...

**Minimum Qualifications and Experience**: - Matric - A minimum of 2 years customer service experience. - At least 1 to 2 years’ experience within a contact center, of which technical experience would be - Continuous Improvement experience **Main Duties and Responsibilities**: - Handle Queries and Complaints for both Dealer, IIP and In-House customers -...

**Reporting to**: Contact and Monitoring Centre Manager - Inland **Overall Purpose of the Job**: To effectively manage a level 1 Inbound team in the CCC (Customer Contact Centre). This would include ensuring effective Client Communications, Client service, and administration. Daily management of level 1 inbound team to achieve overall company objectives,...

**Vacancy: Customer Service Agent - 6 Month Contract** **Region: Midrand** Reporting to: Contact Centre Manager - Inland **Job Description MAIN PURPOSE OF JOB**: - To provide superior service to internal and external customers via all contact channels and all media. - Ensure the Service Level KPI’s is achieved at all times. QUALIFICATION &...

Key Performance Area: - Credit control - Maintaining and building client relationships - Thorough knowledge of products - Retention of current client portfolio - Multiclaimant action Minimum Requirements: - Matric/Senior Certificate - FAIS Compliant essential (minimum of 30 credits prior to 2009 or full FAIS qualification) - Computer literate [MS Word, MS...

Our client in the telecommunication industry is looking for a Retentions and Collections Lead. This is a great opportunity to build your dream team, lead retention and collections, and drive customer success This individual will be responsible for establishing and managing our newly formed retention and preservation department, developing and executing...

Join Our Team as a Service Desk Agent – Be the Hero of IT SupportAre you passionate about technology and love helping people solve their IT challenges? As a Service Desk Agent, you'll be the first line of defense, providing fast, friendly, and efficient technical support to keep our team running smoothly. If you thrive in a dynamic environment, enjoy...

Join Our Team as a Service Desk Agent – Be the Hero of IT Support Are you passionate about technology and love helping people solve their IT challenges? As a Service Desk Agent , you'll be the first line of defense, providing fast, friendly, and efficient technical support to keep our team running smoothly. If you thrive in a dynamic environment, enjoy...

We are seeking a passionate, versatile **Customer Experience Administrator** to drive appointment scheduling and excellent customer service. In this role, you will execute duties related to seamless customer experiences and operational efficiency. You will ensure a smooth customer journey by managing scheduling, handling queries, maintaining data accuracy,...