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Customer Care Associate
3 weeks ago
**Responsibilities**:
- Provide initial hardware support
- Effectively resolve customer complaints
- Log and close calls in the call desk system
- Maintain real-time call updates in the system
- Identify issues and escalate them to supervisors
- Offer product and service information to customers
- Manage a high volume of inbound and outbound calls efficiently
- Recognize, document, and report customer call trends to management
- Complete call logs and relevant reports
- Perform other assigned duties as needed
**Qualifications**:
- Matric with mathematics is required
- Relevant Call Centre certification
- 1-3 years of Call Centre experience
- Previous ICT Distribution industry experience is a plus
- Knowledge of customer service principles
- Previous customer support role experience
- Strong data entry and typing skills
- Excellent verbal and written communication skills
- Customer-focused and adaptable to different personalities
- Intermediate skills in MS Word, Excel, and Outlook
- Basic numerical calculations ability
**Job Types**: Full-time, Permanent
**Salary**: R8,000.00 per month
Application Question(s):
- Knowledge of customer service principles?
- Previous customer support role experience?
- Relevant Call Centre certification?
- Previous ICT Distribution industry experience?
**Education**:
- High School (matric) (required)
**Experience**:
- Call Centre: 2 years (required)
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