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Business Development Call Centre Consultant
2 weeks ago
iSON Xperiences is seeking a highly skilled Business Development Call Centre Consultant to join our team. As a key member of our customer-facing department, you will play a critical role in delivering exceptional customer experiences through effective communication, empathy, and problem-solving skills.
Salary: R450 000 - R600 000 per annum
About the Role:The Business Development Call Centre Consultant will be responsible for managing and resolving customer inquiries and complaints in a timely and professional manner. You will work closely with internal teams to provide solutions that meet customer needs and exceed expectations.
You will also be responsible for building rapport with customers, identifying opportunities for sales growth, and meeting performance targets. This role requires strong interpersonal skills, adaptability, and a customer-centric approach.
Requirements:- Matric or Grade 12 qualification required; tertiary education preferred but not essential
- Minimum 3 years' experience in a Contact Centre or similar sales and service environment
- Proficient in Microsoft Office (Excel, Word) and Windows operating system
- Excellent verbal and written communication skills
- Strong interpersonal and problem-solving skills
- Ability to work under pressure and meet deadlines
- Familiarity with the Automotive Industry and omnichannel environments an advantage
- A competitive salary range of R450 000 - R600 000 per annum
- Opportunities for career growth and development
- A dynamic and supportive work environment
- A comprehensive benefits package
We are committed to providing exceptional customer experiences and strive to build long-term relationships with our clients. If you have a passion for delivering outstanding customer service and are looking for a challenging and rewarding role, please submit your application.
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