Call Centre Agent

3 weeks ago

Midrand, South Africa Shared Mobility Africa Full time

**About Shared Mobility Africa**:
Shared Mobility Africa is a leading player in the shared mobility industry, committed to transforming the way people move around urban environments. We provide innovative and sustainable transportation solutions. Join our dynamic team and be part of shaping the future of transportation in Africa.

We are currently seeking a dedicated and customer-focused Call Centre Agent to join our team in Midrand. As a Call Centre Agent, you will be the first point of contact for our customers, assisting them with inquiries, providing support, and ensuring a seamless experience with our services.

**Responsibilities**:

- Handle inbound calls from customers promptly with professionalism and a positive attitude.
- Address customer inquiries, concerns, and issues promptly and effectively.
- Manage and prioritize time effectively to handle a high volume of incoming calls.
- Provide accurate information about our services, pricing, and promotions.
- Assist customers with booking, modifying, or canceling reservations.
- Troubleshoot and resolve customer complaints while maintaining excellent customer service.
- Collaborate with internal teams to ensure quick resolution of customer issues.
- Document customer interactions and maintain accurate records in the system.
- Meet individual and team performance goals to contribute to the success of the call centre.

**Qualifications**:

- Diploma or equivalent; further education is a plus.
- Atleast 1 year experience in a call centre or customer service role.
- Excellent communication and active listening skills.
- Strong problem-solving abilities and ability to remain calm under pressure.
- Familiarity with the shared mobility industry and related technology is advantageous.
- Proficiency in using customer service software.
- Ability to work flexible hours, including evenings, weekends, and holidays.
- Bilingual proficiency (English and another local language) is preferred but not mandatory.
- Exceptional interpersonal skills and a passion for delivering outstanding customer experiences.

**What We Offer**:

- Competitive salary and performance-based bonuses.
- Comprehensive training and ongoing professional development.
- Opportunities for career advancement within a rapidly growing company.
- Positive and inclusive work environment that values diversity.
- Chance to contribute to sustainable transportation solutions and make a real impact.

If you're excited about being part of a team that's changing the way people move and are ready to provide exceptional customer service, we'd love to hear from you.

**Salary**: Up to R5 000,00 per month

**Experience**:

- Call Centre: 1 year (required)

Ability to Commute:

- Midrand, Gauteng (required)

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