Customer Care Support Team Lead

Cape Town, South Africa | Posted on 01/08/2025The Team Lead is pivotal in guiding the support engineering team to deliver exceptional technical support, effectively manage significant customer-centric projects, and drive customer satisfaction and retention. This role now includes enhanced collaboration with Customer Care Account Managers, a structured...

About ACCS - ARES Customer Care Solutions GmbH:We are a leading BPO company specializing in digital solutions for various industries.We are committed to driving innovation and excellence in our services, with a focus on delivering value to our clients.Job Description:ResponsibilitiesProvide prompt and professional support via phone, email, chat, and social...

Service Delivery and Quality Assurance LeadAt Lead Generation Group, we are looking for a seasoned leader to head our Service Delivery Team.This critical role involves leading a team in providing exceptional customer service and resolving complex issues.Main Accountabilities:Developing and implementing strategies to reduce escalation rates and enhance...

Lead Generation GroupWe are a leading provider of innovative solutions to help businesses grow. Our team is passionate about delivering exceptional customer experiences and driving results-driven solutions.Job DescriptionAs the Client Support Operations Lead, you will play a key role in shaping our customer support strategy and driving team performance. Your...

Job DescriptionWe are seeking a dedicated Customer Experience Management Director to lead our customer support team in delivering top-tier service. As the Client Support Operations Lead, you will oversee team performance, drive continuous improvement, and ensure issues are resolved promptly.Key Responsibilities:Team Leadership and Mentorship: Serve as the...

TalentCru is committed to providing exceptional customer care through innovative solutions. As a Senior Human Resource Business Partner, you will play a key role in shaping the future of our customer support experience.As part of our Customer Care Automation team, you will work closely with stakeholders to identify opportunities for improvement and drive...

Career OverviewEllo Technology SA is seeking a highly skilled Technical Support Leadership Specialist to join our team as the Customer Support Engineering Team Director. This pivotal role requires exceptional leadership, strategic thinking, and customer-centric approach.Main ResponsibilitiesStrategic Collaboration: Collaborate with Customer Care Account...

Job title: Operations Support Team LeadReporting to: Head of SalesLocation: Cape TownALL STAFF APPOINTMENTS WILL BE MADE WITH DUE CONSIDERATION OF THE COMPANY'S EE TARGETSWHAT WE DOLula is an innovative and human-focused FinTech company on a mission to help small businesses optimise their cash flow. Our purpose is to help SMEs manage their businesses better,...

**Company Overview**SupportYourApp is a global company providing premium outsourced customer support services to tech companies worldwide.We operate in 30+ countries and communicate with clients in over 60 languages, ensuring seamless support delivery.Our commitment to innovation has enabled us to become an industry leader since 2010, with 8 hubs globally.

Seniority Level: Mid-SeniorWe are seeking a highly skilled and registered Emergency Care Practitioner to join our team at SA Red Cross Air Mercy Service. This is an exciting opportunity for a motivated individual to contribute to the provision of high-quality emergency medical services.About the JobAs an Emergency Care Practitioner, you will work closely...

At Nimble Credit Solutions, we're committed to delivering exceptional service to our clients. We're looking for passionate, energetic and customer-focused individuals to join our Customer Care Team in Cape TownIf you thrive in a fast-paced, dynamic environment and enjoy helping people while achieving targets, then this could be the perfect opportunity for...

PST.AG is looking for a motivated and communicative assistant to support our team in the area of customer management. It offers the opportunity to work in a dynamic, international environment.Responsibilities: • Customer Care: Creating tickets and resolving customer cases. • Customer Communication: Delivering comprehensive, seamless customer support from...

We are seeking a highly skilled Senior Human Resource Business Partner to lead our customer care automation efforts. As part of our Customer Care Automation team, you will work closely with stakeholders to identify opportunities for improvement and drive initiatives that enhance the user experience.Key responsibilities include:Identifying and advocating for...

Job title : Customer Care Chat Agent (4 Months Fix-Term)Job Location : Western Cape, Cape TownDeadline : April 07, 2025Quick Recommended LinksJobs by Location Job by industries About the job:In order to deliver on our joint strategy, we are looking for dynamic and motivated Customer Care Chat Agents to join our team. As a Customer Care Chat Agent, you will...

About the JobWe are seeking a talented Support Team Manager to join our US Operations team. As the Client Support Operations Lead, you will be responsible for leading our customer support team in delivering exceptional service. The ideal candidate should have strong leadership, communication, and problem-solving skills to drive team performance and resolve...

Tower Group South Africa (PTY) Ltd is a leading provider of customer service solutions in the telecommunications industry. As a Customer Service Team Lead, you will be responsible for managing a team of customer service representatives and driving exceptional operational performance.You will oversee various functions such as coaching and developing the team,...

Get AI-powered advice on this job and more exclusive features.Mascotte is transforming veterinary care behind the scenes Our team of skilled veterinary professionals takes charge of client communication, scheduling, and daily workflows for practices across the veterinary industry.We're all about seamless integration, efficiency, and making a real impact. By...

Job SummaryWe are seeking a dedicated Client Support Manager to lead our customer support team in delivering top-tier service. As the Client Support Manager, you will oversee team performance, drive continuous improvement, and ensure issues are resolved promptly. The ideal candidate should have a strong understanding of US consumer behavior, customer service...

Imagine being the backbone of a cutting-edge company, where your expertise in inventory management and customer service directly contributes to the success of an innovative team. At M-KOPA, we believe in empowering people through technology, and we're looking for a dynamic Retail Customer Care Executive to join our mission. If you thrive in fast-paced...

About ACCS - ARES Customer Care Solutions GmbH:We provide digital solutions for various industries.We commit to innovation and excellence in our services, focusing on client satisfaction.Job Description:Key ResponsibilitiesFurnish prompt support to customers via phone, email, chat, and social media platforms.Efficiently identify, troubleshoot, and resolve...