Support Team Manager
2 days ago
We are a leading provider of innovative solutions to help businesses grow. Our team is passionate about delivering exceptional customer experiences and driving results-driven solutions.
Job DescriptionAs the Client Support Operations Lead, you will play a key role in shaping our customer support strategy and driving team performance. Your primary responsibility will be to oversee the timely handling of customer inquiries, complaints, and escalations, ensuring high-quality outcomes and customer satisfaction.
Key ResponsibilitiesTeam Leadership and Development: Guide, train, and motivate support representatives to meet and exceed service KPIs.
Customer Inquiry Resolution: Oversee timely handling of questions, complaints, and escalations, ensuring high-quality outcomes and customer satisfaction.
Process Improvement: Refine support workflows, implement best practices, and leverage new tools to boost efficiency and service delivery.
Cross-Functional Collaboration: Work closely with product, sales, and marketing teams to enhance the overall customer journey and drive growth opportunities.
Bachelor's degree in Business, IT, or a related field preferred.
3+ years of experience in support or customer service management.
Strong leadership, communication, and problem-solving skills.
Experience with CRM/ticketing systems (Zendesk, Salesforce, etc.).
Knowledge of US customer service standards, data privacy laws (CCPA), and time zone management.
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Support Team Manager Role
7 days ago
Cape Town, Western Cape, South Africa Lead Generation Group Full timeJob Summary:We're looking for a seasoned professional to fill the role of Support Team Manager. This is an exciting opportunity to join our dynamic team at Lead Generation Group and drive our customer support operations forward.The successful candidate will be responsible for leading and mentoring our support team, ensuring they meet key performance...
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Support Team Member
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Support Team Member
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Technical Support Team Lead
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Cape Town, Western Cape, South Africa Digital Solutions Group Full timeJob DescriptionWe are seeking a highly skilled Technical Support Team Lead to join our dynamic team at Digital Solutions Group. The successful candidate will be responsible for managing all customer engagements across various interaction channels, ensuring seamless communication and exceeding customer expectations.The ideal candidate will have a strong...
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Administrative Support Fleet Team
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Support Team Associate
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Administrative Support Team Member
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Customer Care Support Team Lead
5 days ago
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Customer Care Support Team Lead
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Customer Support Engineering Team Director
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Hospitality Support Team Member
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Cape Town, Western Cape, South Africa Crew Life at Sea Full timeJob DescriptionThe successful candidate will be responsible for maintaining the cleanliness and organization of the galley area, including:Main TasksCleaning and sanitizing all surfaces, equipment, and machinery.Monitoring the performance of all equipment and reporting any faults or breakdowns.Assisting with the storage and disposal of galley...
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Support Specialist for Executive Team
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Desktop Support Engineer Team Lead
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Business Support Team Member
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Customer Support Team Lead
2 days ago
Cape Town, Western Cape, South Africa SupportYourApp Full time**Company Overview**SupportYourApp is a global company providing premium outsourced customer support services to tech companies worldwide.We operate in 30+ countries and communicate with clients in over 60 languages, ensuring seamless support delivery.Our commitment to innovation has enabled us to become an industry leader since 2010, with 8 hubs globally.
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Application Support Manager
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Cape Town, Western Cape, South Africa RTT Full timeThe Application Support Manager will be responsible for establishing, leading, and managing a 24/7 Application Support team that supports the end users of the suite of applications developed and used by our company to manage the on-demand delivery process. This role requires a proactive leader with strong technical expertise, excellent problem-solving...
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Manufacturing Operations Manager
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Cape Town, Western Cape, South Africa Pronto Labour Team Full timeJob Description: We are seeking a highly experienced Factory Supervisor to join our team at Pronto Labour Team. As a Factory Supervisor, you will be responsible for assisting the Factory Manager in all aspects of factory operations.Responsibilities:• Inspection of raw materials• Conduct and manage stock control• Report writingRequirements:- 10 years of...
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Client Support Manager
2 days ago
Cape Town, Western Cape, South Africa Lead Generation Group Full timeJob SummaryWe are seeking a dedicated Client Support Manager to lead our customer support team in delivering top-tier service. As the Client Support Manager, you will oversee team performance, drive continuous improvement, and ensure issues are resolved promptly. The ideal candidate should have a strong understanding of US consumer behavior, customer service...
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Client Support Manager
3 weeks ago
Cape Town, Western Cape, South Africa MRI Software Full timeJob title : Client Support ManagerJob Location : Western Cape, Cape TownDeadline : March 24, 2025Quick Recommended LinksJobs by Location Job by industries As a Manager within our Client Support team, this individual will oversee a team of Software Support Agents who are responsible for responding to and resolving customer inquiries involving our Property...