AI Powered Customer Care Strategist

3 days ago


Cape Town, Western Cape, South Africa Amana Living Full time

We are seeking a highly skilled Senior Human Resource Business Partner to lead our customer care automation efforts. As part of our Customer Care Automation team, you will work closely with stakeholders to identify opportunities for improvement and drive initiatives that enhance the user experience.

Key responsibilities include:

  1. Identifying and advocating for opportunities to automate repetitive tasks and improve efficiency
  2. Leading the prioritization of initiatives and features to meet the needs of riders, drivers, and customer care teams
  3. Driving the discovery process by producing, testing, and validating product ideas for the rider and driver app experience

The ideal candidate will have a proven track record of delivering impactful products and strong collaboration and communication skills.



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