Customer Support Engineering Team Director
2 days ago
Career Overview
Ello Technology SA is seeking a highly skilled Technical Support Leadership Specialist to join our team as the Customer Support Engineering Team Director. This pivotal role requires exceptional leadership, strategic thinking, and customer-centric approach.
Main Responsibilities- Strategic Collaboration: Collaborate with Customer Care Account Managers to align technical support with customer account strategies, enhancing customer loyalty and satisfaction.
- Actionable Feedback Loop: Manage a structured process for actionable customer feedback, improving service quality and driving customer retention.
- Cross-functional Collaboration: Work with other departments for cohesive project management and strategic initiative execution.
- Customer Success Projects Leadership: Lead projects that align technical capabilities with customer business goals, driving revenue growth and customer success.
Salary and Benefits
A market-related salary and 3 annual performance-based bonuses per year are offered to the selected candidate.
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