Customer Support Engineering Team Director

2 days ago


Cape Town, Western Cape, South Africa Ello Technology SA Full time

Career Overview

Ello Technology SA is seeking a highly skilled Technical Support Leadership Specialist to join our team as the Customer Support Engineering Team Director. This pivotal role requires exceptional leadership, strategic thinking, and customer-centric approach.

Main Responsibilities
  1. Strategic Collaboration: Collaborate with Customer Care Account Managers to align technical support with customer account strategies, enhancing customer loyalty and satisfaction.
  2. Actionable Feedback Loop: Manage a structured process for actionable customer feedback, improving service quality and driving customer retention.
  3. Cross-functional Collaboration: Work with other departments for cohesive project management and strategic initiative execution.
  4. Customer Success Projects Leadership: Lead projects that align technical capabilities with customer business goals, driving revenue growth and customer success.

Salary and Benefits

A market-related salary and 3 annual performance-based bonuses per year are offered to the selected candidate.



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